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October 2023 by Kaylah Derilus
I normally shop here from time to time and I’ve never had an issue until today. My boyfriend and I went to purchase some t shirts and socks. We went in the aisle where the men’s undershirts & underwear were at. We took a look at the dickies t shirts size small 34-36 I believe.. Everything runs different so we wanted to take a look at how the size fits. Pedro comes and says rudely “don’t open up the box” so we understood and closed the box back up and kept shopping. Upon continuing to shop he tells some associates in Spanish “Watch them”. Yes we understood what was being said. While still looking in that particular area he kept walking by and the person in the camera room kept looking at us while coming in & out about 2 times. What really made me uncomfortable while shopping was Pedro kept following us from a distance and looking at us. Not only that when he was walking around it almost seemed as if he was looking for us because he made eye contact with me when I was in the women’s aisle and put a sign right where I was at that says “we prosecute shoplifters” so after that I continued to shop and he did this about 6 times even while we were in line. I went up to him and asked him for his name and he covered his name tag but I already caught his name & said thank you and walked away. I’m very disappointed because this is the first time I’ve ever had this encounter.
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October 2023 by Lynnette Vaughn
Pedro the management racially profiled customers while shopping . He told another employee to watch a couple that was in the store shopping while he and the person in the camera room changed store signs saying we arrest shoplifters. If I could give a zeroStars I would . I should have called the cops and filed a report and called my lawyer. This is not the time to falsely accuse someone especially when you don’t have a reason to !!
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September 2023 by Sophia S
I went to Burlington with my cousin however we were not there for long. He went there for 2 items and one of the sales associates assisted him with finding the shirt he was looking for. I got something really quickly too. I got the Fancy perfume and body spray for 20 dollars.
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September 2023 by Alexa Della-Valentina
By far the best Burlington store in Miami and broward county. Very clean very organized friendly staff and very kind and professional store manager
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August 2023 by H
Went to the store on 6/22/23 and before going we checked on Google what time the store closed, google said 12:30 AM. It was 11 pm and we had a female employee (possibly manager) SCREAM at us " we are closed and when I close up this register you won't be able to buy anything". I thought maybe I misread the schedule on Google so I checked again and I confirmed it said 12:30 AM. I walked to the register and asked another employee what time they closed and he said "umm I don't know" then looked at the employee that yelled at us and said " I think now". I told him what Google said and he said that that was the schedule for last week and that today it was different. When I left I checked the schedule in the front and it said 11:30 PM. I left the store at 11:18 pm so they were definitely lying about the store being closed and were extremely rude about it.
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July 2023 by Arie Ramos
Selection for women's and juniors' shorts were very few. Also, management really needs to work on the air conditioning. I don't know if it's something done purposely. However, if the air conditioning were better the chances that shoppers will take their time looking for what they need or even browsing and spending more is higher then if it's hot, people will go, if they don't immediately find what they're looking for, they're leaving and going to spend their money somewhere else. I know I am. Management do better or this will end up closing like other stores in the plaza.
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June 2023 by Gaby Herrera
everything is very good but very messy all the shelves and the products scattered dirty clothes and put up for sale a trail of shoes and items that they have for sale that are on their shelves and it is all scattered without ordering and dirty apart from that the shop assistants They don't even organize anything and on the shelves there are even open products, I know their unused containers and all scattered around. I don't advise anyone to buy anything in this store.
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June 2023 by Leticia Ocasio
I worte some were in one of these pages and send it to the wrong page. You have an employee there on 6/4/23 at the end of the register in the evening I wasn't able to talk. I worte her on my phone and showed it to her what I needed she help me with a smile. I didnt get her name if you find out who she is tell her I said thank you for her help. Lots of blessing.
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June 2023 by Jose Crespo
Great store as to variety,and pruces arr awesome but need to be more organized
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June 2023 by shauna Sophisticated
Almost go there a little last minute pickup because they always have amazing prices
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May 2023 by Etnika USA
Only two cashiers always , and a lot of customers trying to pay. Wait time is ridiculous
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March 2023 by marielle ortiz
I like the store but the manager is terrible. You can’t take your shopping cart outside and I had a lot of stuff and 1 heavy furniture. I have a painful back and I asked the manager if someone could help me to carry the things to my car and he said that nobody would be able to help me with that… wow… nice answer!! If shopping carts are not allowed to be taken outside than they should have someone available to help you. Terrible customer service!!!
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February 2023 by Kanisha
Because they don't have camouflage,red,or even green clothes and half the store is Empty
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January 2023 by Loreana
TERRIBLE SERVICE! I walked in to get a couple of things and there was a really long line but they only had ONE CASHIER OPEN. AFTER WAITING FOR NEARLY AN HOUR I DECIDED TO LEAVE. Please staff your Burlington with the necessary employees to assist at the store. What a terrible service I wasted one hour of my time and left with no purchase! I would close you down if I could.
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November 2022 by Sabine D.
I always find what I need here. Whether it's home decor or clothing for the whole family. It's a great store in general for both of these things. Also, the people that work here are courteous. The only knock is if you need help there is not a lot of staff on hand to help on the floor but if you go to the front I'm sure someone can help.
