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May 2024 by Miraldo Pierre
The worse!
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April 2024 by Emily M
I’d give them -10 stars for their horrible costumer service . After receiving months of “about to cancel “ automated emails , they finally cancelled my policy even though auto pay has been on from the very beginning of setting up insurance with the company. I’m being charger 255$ in fees without an explanation, also VANESSA refused to help me , was rude , also made me cry and hung up the phone. I’d never be purchasing insurance from this company ever again in my life. They are super unreasonable and inconsiderate to their costumers. Imagine being out with two toddlers on the road, receiving a cancelled insurance policy and not being able to get help. I had to pull over for 3 hours because they were not accepting a document signed with DocuSign. They expected me to have a printer in my car at the moment to send the documents signed and returned to them before being able to take my payment. What a joke of insurance.
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March 2024 by Cristian Escalante
Garbage insurance, I would not recommend absolute anyone this POS business! I will forward it to all my contacts so no one makes this mistake again
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March 2024 by Rosie Jurado
Dont even bother with this company...
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February 2024 by Yuslennys Borrero
Worse insurance anyone can deal with.It's frustrating to deal with a car insurance company that refuses to pay for an accident caused by one of their insured customers. The adjuster that I got assigned to my claim Joey Atchley doesn’t not how to do his job. He sent the check to the wrong address. When I called him asking about the check, he told me about 7 business days. When the check did not arrive, I called him back and he told me let me check the address and it was wrong. He assured me that he will send me a new check over night and when I called him back he said to me that I needed to wait because the bank just voided the check, and we need to wait until a new one was ready. I asked him for his supervisor’s information, and he told me she will call me back. I’m still waiting for her call and my check so that I can fix my car.
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February 2024 by Paper Pros
I’d give zero stars if I could. They’re a complete ripoff (charging double). They tried to scam me and make me pay for a driver that didn’t even show up. Finds any way they can to try to add ridiculous fees. I switched to AllState for the same services at half the price. Would never go back.
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February 2024 by kalei williams
I was hit by a wreckless driver covered under your insurance and you make it near impossible to make a claim. You are not 24 hours when the automated messages tell you to call back during business hours. This man from Miami was up in montana speeding in a winter ice storm and tried to blow by me and I got hit. I have studded snow tires and was going 45 mph in a 65 mph. He was in a minivan and barely driven in snow. He was cited with a ticket and I was not
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January 2024 by Carmen aka NaNa
I have been with them for a few years and I am very happy.
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December 2023 by Fabiola Cadet-Destil
Pretty good
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October 2023 by Harry London
I canceled a policy and they reported me to the state. Now I'm being threatened by the state of Florida because I canceled insurance on a registered car. The car isn't being driven or even able to drive. I'll never use Kemper or Infinity ever again.
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October 2023 by Micheal Jones
A mess!! . I get hit from behind they won't fix my car I guess they're hitting me from behind a second time.... they said it was limit issues be very afraid people
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August 2023 by Simon Babayan
Bad company, bad workings, bad customer service.
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July 2023 by lorena ojeda
My name is Niurka Benitez and I am having the worst experience that anyone can have with this car insurance (never get it, they are a scam). On Tuesday I had a car accident which was not my fault, since the woman lost control of the car and crashed. When the man who submitted the claim called me to find out what it had been like, he accused me of being in the wrong position when that was not the case, I took photos of everything and they still haven't sent me the email or where I should send them and they are saying that they can't send me They can pay because there are 4 cars affected when that is not my fault and they as an insurance have to respond. They are a scam.My name is Niurka Benitez and I am having the worst experience that anyone can have with this car insurance (never take it, they are a scam). On Tuesday I had a car accident for which I was not at fault, since the lady lost control of the car and crashed. When the man who carries the claim called me to find out how it had been, he accused me of being in a bad position when that was not the case, I took photos of everything and they still have not sent me the email or where I should send them and they are saying that they did not send me They can pay because there are 4 cars affected when it's not my fault and they have to answer for sure. they are a scam
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July 2023 by Niurka Benitez
My name is niurka benitez and I have the worst experience with this insurance. The worst car insurance that can exist, I had a car accident, the person who hit me hit 4 cars other than mine, and my car wasn't working and the tow truck had to take the car because it doesn't walk and they called infinity insurance today to say that they couldn't pay because there were four cars involved, maybe it's my fault that their client committed an infraction and broke my car on top of that, and now they don't want to take responsibility. I feel discriminated against being the most damaged in the accident.My name is Niurka Benitez and I have the worst experience with this insurance. The worst car insurance that can exist, I had a car accident, the person who crashed me hit 4 cars apart from mine, and my car didn't work and the tow truck had to take the car because it doesn't walk and they called from infinity insurance today to say that they could not pay because there were four cars involved, perhaps it is my fault that their client committed an infringement and broke my car, and now they do not want to take charge. I feel discriminated against being the most damaged in the accident.
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July 2023 by Erick Sanchez
Bad really bad insurance company, they should not be in the business. I was hit (me and other 2 vehicles) by their client and had to do a complaint with them, it’s been 2 weeks and nothing about the repairs… I do not really want to know the nightmare people had to go through because this “agent” scammers from here. I do not want more or less, I want what is fair and my car being repair!
