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December 2024 by BRYANT FILOMENO
Wow. Real lack of customer service at this branch. I went in to make a deposit. The teller was having a problem with the previous customer. That customer was leaving and tried to tell the teller that there was a problem. He did not respond so the customer simply walked out. I then handed my cash to the teller. He asked me 3 times if this was my account. I answered yes each time. He stared at me. The teller then smirked and stated that I had to stand there and not move because he was going to count the money using a machine about five feet away from where he was standing. What is wrong with customer service at this branch? Why treat a customer in a rude manner. How about a "good morning" or "Hello, how may I help you?" I am brining you money to deposit. I am not asking for money from someone else's account. Maybe the management needs to remember that we are customers and begin to treat us as such.
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October 2024 by Michael VanDeMark
The only person they have at the desks doesn’t know how to use the computer and the manager is unable to help.
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October 2024 by Rivka Lev
Alice Franco, helped me so much today,
With so much patients, she is kind and professional, her energy is so calm and nice
Thank you I appreciate that 🦋
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November 2023 by Abner M
I came to this location today to open a business account, they hispanic manager told me the system is down, then I ask him all bank? He reply fast yes but annoyed, his co worker just smile. I can tell he was lying and don’t want to help me to open an account. The guy is seating on the middle desk to the left side. Worst customer service, and that guy have some issues!!
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October 2023 by Miriam Perez
This is definitely the most convenient office in Miami. The staff is very helpful. Alexander always goes the extra mile to make sure all of ours business needs are being met. A++ to this location. Is always convenient how easy is to make appointments and get in contact with someone at the branch. THANK YOU TD BANK Miami Gardens !
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September 2023 by Ivis I. Rubero
THE MOST INCONVENIENT BANK! Just closed my account because I came in and waited 1 hour to take money out of my account. There was an employee flirting with a customer at the ATM for over 20 minutes! How are you flirting during bank hours when there is a bank full of customers waiting to be serviced?
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June 2023 by Angel Cruz
Worst customer service, avoid it
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June 2023 by Mia posada
The worst bank I have ever had in my life, I do not recommend it to anyone.
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April 2023 by Tati Jac
I had an issue with my auto loan at Td Bank. I sat with the manager Robert Placer and couldn’t have been happier, he listened to my issue. Got on the phone, it took a little bit of time but you can tell he knew what he was doing. In 45 min he fixed the issue I have been dealing with customer service for over 2 months. Thank you for Robert, I am bringing my husband and opening our accounts with you.
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April 2023 by Carol Fernández
they are so slow omg! I have been waiting for more than an hour and half to do such a simple procedure.???Roberto doesn’t have any education for customers. He told me in front of everyone that if I didn't want to wait, I can close the account and change banks.Seriously ???I closed my account at td bank thanks to Roberto, and I will tell all my friends to do it!train the staff ASAP!if you want to waste your time, come here!
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March 2023 by Carolina Fernández
they are so slow omg! I have been waiting for more than an hour and half to do such a simple procedure.???Roberto doesn’t have any education for customers. He told me in front of everyone that if I didn't want to wait, I can close the account and change banks.Seriously ???I closed my account at td bank thanks to Roberto, and I will tell all my friends to do it!train the staff ASAP!if you want to waste your time, come here!
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March 2023 by Cesar Padilla
Aris will take care of all your banking needs he helped me with my savings acc I had ?s all were answered he help me on setting on line banking also opening a new acc ... I tnx Aris for your help. *GOOD JOB*
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March 2023 by Raffa Berna
I ve been waiting standing up for 30 minutes, they put you on a “wait list”to be helped!? Goofy bank
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February 2023 by ATANACHY PEREZ
Robert is very unprofessional left me on hold for over 45 mins, I had to call from a different phone in order to be helped and still on hold.. I don’t recommend this bank at all will soon close my account. I’ve been waiting for a verification letter since Feb 1st, I was told it use to take 3-5 business days but due to everyone requesting this letter it would take 5-7 buisness days today is Monday Feb 20th and no one has reached out to me and every time I call everyone seems to be lost and tells me there going to request it. Robert left me on hold never got back to the phone and I was told he was gone for the day. I’m so frustrated been requesting this letter since January 16th over the phone, went into the branch Feb 1st and still nothing….. THIS IS RIDICULOUS!!!!
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February 2023 by Monike Robi
Service is super slow and the ATM inside the bank is never working. Super inconvenient. There was only one teller at the desk and one teller at the drive thru. A simple 5 minute interaction takes 15-20. Please add more staff.
