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January 2022 by Tammy Bowen Ⓥ
What has happened to this bank! It was not so bad before! I went because I needed help and the officer Eunice Bruno put me on the phone holding for the help, while she went on to talking w/ Paul the manager, there were no customers in the bank, If I wanted that kind of help I could've done that from home.She was late coming back from lunch and she even seem upset that I made it to the appointment.This bank needs a complete overhaul in customer service.So different from when I go to Bank of America in Ponce de Leon.Personnel there is great, they go out of their way to help you and make sure you leave with a good experience.I left this bank with the same two problems I came at 12:20pmFinally left at 2pm tired of waiting in an empty booth by myself on the phone.Horrible experience. ?
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December 2021 by marc alex cool nightmares
What's with the long line at the entrance???? I guess BOA is that powerful man!
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April 2021 by Penny Thomas
If I can give Bank of America a negative or zero stars I would. These people do not pick up their phones. I've been calling this bank for 2 days need to speak to a customer service. No! I don't want to set up a meeting with the bank.????
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February 2021 by Purple Boudoir
Worse Customer ServiceIf I could give them negative 5 Stars I would, They are so overly suspicious and its like they never seen wealthy black people. Even my own mother refuse to go to that bank, the Asian teller gave me such a hard time trying to deposit my settlement check as if the check wasn't good but at the end of the day that whole bank environment and people that work their are disgusting and stereotyping.
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February 2021 by Chris Harris
Huge bank. A lot of staff. 2 customergreeters/bankers and a door greeter. Another banker just walking around. 1 person at teller. 20 minutes with only 2 people in front of me. 0% care about wait time. 100% untrained staff. What’s everyone getting paid to do?
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February 2021 by Marcus Jean
I had an appointment last week ,but when me and my spouse got there this lady told us their system was down,so why is book your appointment online ks still availa6 if u guys are not seeing no customers... I know we going through difficult time right now but there is certain thing the online app dont allow you oo. It requested you to see someone. I prefer doing things online ,but this time I had no choice. I agree with some of the reviews about the long line and not enough teller. This location needs to do better.