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October 2024 by Angelvillarroel75 Villarroel
Really bad experience from one of the teller her name is Cindy.. sorry i dont like to give bad reviews but i don't want any other clients have same experience..very bad actitud and no polite way to talk a customer..i move to a business line because im a commercial customer to deposit checks and she told me to move to the other line with really bad actitud..i didn't know teller was close because i dont see any signs..!!
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September 2024 by Sean Gould
I have used this Bank of America for over 20 years. They have always done a great job. That Customer Service is second to none. Anytime I have had a situation they have handled it promptly and professionally.
Specifically, Wildene in customer service does an exemplary job. She handles all banking questions with thoughtful answers and a smile. 10/10.
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August 2024 by G VR
This is the trashiest, & least competent bank branch. I went inside with my license, debit card, boa credit card, verified through text, and the app it’s me, but they still said they could not verify my identity…their customer service response (after i had waited patiently in line to not be helped) was to suggest that i wait an additional hour to update some info with them. BOA you may want to clean house here & start again, because this place is run horrifically. You should be embarrassed. From this experience i discovered with chase bank i could have done everything i needed online, so I could have avoided all of this by banking somewhere else.
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May 2024 by Daniela Alvarez
The worst bank, and the worst people working there, they do everything possible to not cash you money, your work money, every week it’s a different excuse, they treat you like nothing, and the have the audacity to yell at you and disrespect you. O
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May 2024 by Mira Barsham
Disgusting can’t even find a place to park. Figured I’d come in a Monday morning around 10:30. Nope place is packed. Every other time I come here there is a maxed out line full of people with usually 2 cashiers working. This is such a terrible experience and waste of human existence
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May 2024 by H Ramirez
Nobody pick up the phone at the North Miami Branch. Really unacceptable.
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April 2024 by Patricia ORTIZ
Zero star, I am very disappointed and very helpless, on March 13 I went to the ATM that I had always used a card from the Banco Estado de Chile to withdraw 400 dollars that the ATM never gave me, I called the number that appears there to do a report, but no one even inside gave me a solution, in my account the transaction appears as completed and they deducted that money, how can you not see a system to see that the bank shamelessly kept my money, everyone washed their hands and more On top of that, they shamelessly tell me to complain to my bank because it's a foreign card, what a damn... this bank is. They tell me to give my card because it is lost or stolen so that my bank can return the money to me but that is not the case because that was not the case. I do not recommend this bank, they rob you in your face, knowing how many people don't read the same thing has happened.
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April 2024 by williana charles
I'm proud of the customer service team they solved my problems quickly
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April 2024 by wilianamj charles
I'm proud of the customer service team they solved my problems quickly
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March 2024 by Kat Holland
My issue is twofold with the corporation, the bank:
1.
BoA is one of the Big 4 that finds billions of dollars into fossil fuels-
"so what?!" You might say...
Well, they pledged go green, reduce emissions, all pro environment... so that's one BIG issue!
The other issue is with the legal department making it really difficult for my sick bff to have her daughter safeguarded against being homeless. We attempted 4 times to get the POA approved. 4 times it came back for some nonsensical reason- an oversight by the legal department (and/or Alyssa?)...
My bff from hs is bedridden, unable to get to the bank. We hired a mobile notary...
It looks like her daughter will be motherless AND homeless - Bank of America has to answer for this travesty!
There was NO reason nor should it have been so difficult!
[Pictures withheld]
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February 2024 by Karen Holland
My issue is twofold with the corporation, the bank:1.BoA is one of the Big 4 that finds billions of dollars into fossil fuels-"so what?!" You might say...Well, they pledged go green, reduce emissions, all pro environment... so that's one BIG issue!The other issue is with the legal department making it really difficult for my sick bff to have her daughter safeguarded against being homeless. We attempted 4 times to get the POA approved. 4 times it came back for some nonsensical reason- an oversight by the legal department (and/or Alyssa?)...My bff from hs is bedridden, unable to get to the bank. We hired a mobile notary...It looks like her daughter will be motherless AND homeless - Bank of America has to answer for this travesty!There was NO reason nor should it have been so difficult![Pictures withheld]
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February 2024 by Norma Hodge
Easy access.
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December 2023 by Clifford K.
I've been with Bank of America over 20 years. The best bank on the planet Teresa Paul. The whole staff unbelievable magnificent highly recommended. I don't like Bank of America. I love Bank of America. Thank you so much. Have a wonderful holiday.
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November 2023 by Saralyn Nemser
Melissa is extremely nice, helpful, professional and friendly.
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November 2023 by ginna fuentes
The service is terrible, there is a lack of staff, only two cashiers and a line of more than 10 people that increases every few minutes. Users need changes to improve the service.
