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December 2023 by Pierre C.
absolutely the worst.....branch manager is unprofessional and staff is lost and need serious training!!!!
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September 2022 by James Lemon
Wasted my time driving here to have something notarized. Only to be told that you won't do it because it involves power of attorney for a vehicle sale. "We don't want to get involved in things like that". What exactly are you getting involved in? You're a witness to a signature. Ridiculous.
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July 2022 by Rolando Marrero
I came to the bank and they can’t resolve my problem I wish to give 0 star for this location here
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January 2022 by C Louis
I wish I could give this company a 0 star. Truist/ BBT is the worst bank ever. They lack operating hrs on the weekends. They have no late hrs during the week. You can’t deposit money through the atm. I went to 5 different atms between N. Miami & Sunrise. I will do like my sister and just closed out all my bank accounts and go with another company. I’m sick of them.
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December 2021 by Darwing Nieves
***Do not do business here. I repeat *DO NOT*do business here!!! I walked in about 2 weeks ago to change my automatic withdrawal from my car loan. I literally handed over my account and routing number to the teller. He hands me a paper I sign it assuming he wrote down the correct information. Two weeks go by and I noticed there was fees added to my account because the teller wrote down the wrong number. I go in to tell him so I can make my payment and to ask them to remove the late payment. After spending 5hrs on the phone and going in to branches to deal with this he has the nerve to tell me you signed it so basically it’s your fault. He clearly made a mistake and I own up to the fact I did not confirm it. We are human and we all make mistakes. He’s attitude towards the whole thing was really something else. I own a business and I would never treat any of my clients like that. Especially over $25. Horrible customer service I closed my checking account and I will be refinancing with a different bank. They lost a good customer over $25 vs just taking responsibility and waving the fee. They make almost double that in interest on my car loan every month. **** DO NOT bank here. I suggest you use a different banking institution for car loans and any type of account. There business motto is not it. Thank you!
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September 2021 by Rudy Rodriguez
Horrible customer service
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May 2021 by Rivarold J.
Not only are they Racist, they're rude, they lie about everything. I don't understand how this branch isn't under new management and just s*** down. Literally from the top down they are rotten
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April 2021 by ashley delgado
This bank has horrible customer service skills!!! And closes the Lobby before they are supposed to they close at 6pm FRIDAY BUT YALL DOORS CLOSED WAY BEFORE 6PM
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June 2020 by WALDINE NONOMME
Had this bank for over 4 years and the service is terrible the lady with the glasses has the worst customer service ever!!! She act like it’s her money in the bank she ask so much questions like it’s impossible for a black young women to have Money in the bank!!! Currently looking for another bank that won’t Interrogate me when I’m trying to withdraw my my own money that I worked hard for...the black lady customer service Is way much more better and I don’t feel racially profiled when I’m taking out my own money!!!!
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March 2020 by B Thony
The teller (who wears the glasses) lacks customer service. The whole time I waited at the window she was texting on her phone. Communication, could have been better as well. The first person who assisted while I was there was so much more pleasant and nice.
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January 2020 by MAG
This place should be boycotted and shut down immediately, the bankers are rude and unprofessional I’ll be reporting them anywhere else that i can think of along with closing my account.
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March 2019 by Danielle Keener
I see a lot of negative reviews here but honestly I've been coming to this specific branch for years and have never had a problem. On the contrary this bank is very helpful and friendly. There is usually only one or two tellers because there is never a long line of customers waiting. The atmosphere is very relaxed and I love coming here to bank.
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September 2018 by Steven G.
This is an evil institution. Especially the Branch on NE 16th Avenue. They nickel and dime every chance they get steal right out of your account, make up elaborate lies all right to your face, like their Satanic doublespeak is acceptable. DO NOT BANK WITH THIS HORRIBLE INSTITUTION. THIEVES!
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August 2018 by Christian C.
Okay so very long wait time the banker that was helping me had lip injections so she was holding a towel over lips while she talked me just ghetto.
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May 2017 by Doris Berry
Nice bank
