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November 2023 by Katrina Pizano
Went in to find a mattress/boxspring to be delivered in another state. Salesman was very helpful right away. Asked my price range and didn’t try to up sell me which I appreciate and in fact will be coming back for more sets. The store was clean and they had a nice variety to show.
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November 2023 by Jacob Rosmarin
Faisal and Chigo are some of the kindest and most caring salesmen I’ve ever encountered.They’ll do what’s best for you, the customer, and make sure you get the best bang for your buck.Couldn’t recommend this spot more as THE Mattress Firm to get your mattress at.
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September 2023 by Free'Dom
I have no love for companies that attempt to exploit working class people. This company has somehow finessed me out of $1000k of “restocking” and “delivery” fees. Their refusal to outline in writing how their home store numbers don’t align with corporate numbers beats me. One day they owe me $1466 and the other somewhere between $688 and a wild number that’s been pulled from there a**.
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September 2023 by FreeDom ..
This company has literally preyed and used predatory tactics to exploit consumers through "restocking" and "delivery" fees. They have charged me over $1000 of these fees and I don't have a mattress from this company. This company is absolutely ridiculous and I plan to file a lawsuit against the entire corporation (including the owner of the home store).
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September 2023 by Drew Werner
Chigo was great! Unlike my experience at Mattress King, he did not act like a used car salesman. He asked a lot of questions that did not sound like they came from a script. Because he was patient, he helped me find the right mattress for my needs… and I spent $1000+ more than I intended, but I am VERY happy with my decision.
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September 2023 by Khadijah Stephen
My experience here was phenomenal! Chigo went above and beyond to help me! I will definitely refer my friends to this Mattress Firm!
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September 2023 by Jeimmy Balcero Castañeda
(Tienen servicio en español) The place is very nice. It gives you the experience of trying all the mattresses. Faisal is the best, he advised the entire purchase process.?
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August 2023 by Iris Gomez
My sales person was very helpful. He took the time to explain everything to me without putting pressure for me to buy. I felt comfortable all the time and of course I did my purchase.
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August 2023 by Taciana Coppos
The service was great. I went to the store this morning to buy a pillow and Chigoze was very attentive and professional. He sold a dream pillow and sure I will purchase a new mattress with him soon.
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August 2023 by Sheila Brumet
The customer service was outstanding, I didn’t feel rushed and Chigozie took his time to show me the differences. I told him my husband has sleep apnea then showed me several selections that would help! EXCELLENT! Thank You Chigozie, i’ll tell my friends about the service here at Mattress Firm Biscayne
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August 2023 by Rana Brown
I worked with Mr. Chigozie who was extremely knowledgeable and answered every question I had about multiple mattresses. He made the process very easy.
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July 2023 by Marie-Ange Joarlette
Buying my mattresses for years here. Always a very good service and very friendly personnel with great knowledge of the best products. They listen to my needs and give me what I need!
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June 2023 by James Labardie
Really positive, honest and knowledgeable. They will not make you live the store satisfy, they will make sure you live the store with a great price and with a smile on your face.
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June 2023 by Omar Kelly
The sales man was very informative and helped us understand our needs thoroughly, then guided us to the ideal beds.
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May 2023 by meyling ulloa
Very grateful as soon as I walked in I was helped by the manager Gonzalo very attentive and was able to help me find the bed frame and mattress I needed for my daughters grandmother. I definitely recommend anyone looking for a bed to go into the store. Thank you.
