-
January 2024 by Claudia Azard
Bad communication skills! Be careful, they will also try sneak/add things to your plan.
-
January 2024 by Mallara Gonzalez
Bad service, the people who work there have a very bad attitude, and the company what to say with the theft they bringThree less customers ?????? go to another store or another company, I don't recommend this one, everything is bad
-
December 2023 by Renée Avery
The worst experience I ever had with T-Mobile! Went in looking to upgrade and trade in my phone and Keke, the “manager” processed an upgrade without a trade in without my knowledge and told me to mail in the phone. I come back because I never received any communication about returning the phone only to find out she never completed it. I go back in the store to resolve my issue and she’s cursing and screaming at me because of HER mistake and threatens to call the police.
-
November 2023 by Mack Turner
Staff are nice, parking can be difficult to find and location typically crowded.
-
September 2023 by Vic Reviews
If you come to this location, go to Johana, she’s great!
-
September 2023 by Lorraine
50 minutes of the employees trying to sell us phone plans, cases, screen protectors, when we made it clear we only wanted a new phone with the same phone line. The man told me that my mother’s plan was the worst even though it is a T-Mobile plan….. then he scanned a power brick, that I DIDNT ask for, without even telling me and added 20 dollars to the total. Terrible experience at the end tried to sell me another case and told me that I’m cheap for buying from amazon instead. AVOID THIS T-MOBILE!!!
-
February 2023 by Marie Jean-Baptiste
Brittany always helps me and gives great customer service. Love talking to her. Thanks
-
February 2023 by Keeshia Lambert
Horrible customer service experience. I have never been to a place and they ignore you for 30 minutes.
-
September 2022 by Sidney S.
The girls gave great customer service but today some guy with braids made fun of my broken screen saying they don't have a replacement for my phone, which would have been fine, I can just go to another store, but he was not welcoming or helpful at all, gave sarcastic comments and laughed in my face.
-
August 2022 by Luz Cardozo
This is the only T-Mobile store I'm willing to travel for because of it's amazing customer service!!! I had over 13 business lines with Sprint(Customer for over 10 years) and Joel and his staff made it very easy to transition over to T-Mobile. I send all my employees to them and they always return with their problems solved. I would give them 10 stars if possible.
-
August 2022 by Yaumara Noda
I just want to say that Tmobile better be paying Ari or giving her bonuses for her outstanding customer service. She explained everything to the T, and answered all my questions. I recommend this store 100%. Thank you Ari, you are the best!
-
August 2022 by Kevin McCollum
Great customer service. Brittany helped me solve my problem. Will be back
-
April 2022 by Georgine Germain
Great customer service quick ? ?
-
December 2021 by Ms Hill
They lied about the promotion price,they lied about what my monthly bill would be. I switched to them because of the promotion but got home to a text saying my bill was twice the amount they said it would be Customer service fixed it for one month then it went back to the inflated amount .I’m tired of arguing with them so I switched back to metro PCs. Bye
-
October 2021 by Raul Hechavarria
Kevin thanks for your help! We are more than happy with your service.
