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February 2024 by Kay Jay
The customer service rep (black female with two braids in her hair) was not pleasant. She did not greet me with a hello, nor did she thank me for using U-Haul. She was very cold and seemed like she did not want to be at work.On the other hand, the truck that was assigned was filled with roaches. I went to pick up a refrigerator with the truck, and when I returned the truck and got into my car, I noticed a roach exiting my purse. I know when other people use the truck, they may fill the truck with items that may have roaches, but U-Haul should take precautionary measures for the mishap while using some sort of pesticide to control the issues.
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January 2024 by Luiz Barboza
Terrible service. I had a reservation for me and another for my brother. They didn't accept mine because my id is from Brazil. And my brother's having one from MI they wanted a passport, I don't know why. In the same day we went to other store it all went smoothly. Go to 2269 NE 163rd St
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November 2023 by Omar Penuela
Went couple months ago. For hitch installation. The Manager installed the hitch. Big, strong guy. And the wire they installed was really bad installed. Gonna upload couple videos of the bad job they did. And also the electricity wasn’t working as well. U haul sent me to another Uhaul. To be exactly at the one located 2033 s state road 7 on west park. The guy who was gonna do the warranty started to complain he wasn’t gonna fix something he didn’t do before. I said like hey is uHaul! He told me I was suppose to take it back to North Miami store and lose my time here. At the end he did it bc I scheduled an appointment but hey think twice if you know another place And PROFESSIONAL one to install this
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September 2023 by Damian Watler
The employees here are very unprofessional. I walked in and there were 3 employees, one was on the computer and helping a customer over the phone, the second was staring at me and never said anything even after I greeted her, the third one was watching videos on her cell phone. I declined to opt in for the U-Haul insurance and to use my own car insurance. The employee asked for my policy number and name of insurance provider so they can call and ask if my insurance company covers the U-Haul. I provided all information requested of me and a few minutes later I heard the young lady saying they are unable to get a representative on the phone, So the employee sitting next to her asked “ what is the name of the insurance provider and that she had a previous customer who had the same insurance provider and that insurance provider does not cover U-Haul.” The young lady who was dealing with me then calls me over and tells me “ My insurance does not cover the U-Haul, so I asked how do you know if you never spoke to a representative on the phone, the lady employee responded saying “I asked another employee about this insurance provider if they cover U-Haul and they don’t”….. I responded “My insurance policy is different than the customer she was dealing with, you can’t just say it doesn’t cover it and never verified. The employee gets frustrated and says well I’m going to have to call corporate and you will have to wait. My reservation was at 9:00am and at this time about 20 minutes has passed and the unnecessary tension was growing in the room so I told the employee I will just pay the extra $21 U-Haul insurance so I can leave and continue my day. I was given a car key and told to find my vehicle outside. I found my vehicle behind another vehicle and forced to wait for someone to move the vehicle in front so I can leave with my rental vehicle. All of this time wasted for the time I paid for. I returned my vehicle after business hours just so I can avoid the employees. I rather drive 50 miles to another U-Haul store and pay extra just to avoid these employees.
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June 2023 by Breana T.
Never go here I'm warning you! They will still your SunPass and ride around Miami Dade with it like they own it & like I won't see any transactions on my SunPass account when they was using it. I have filed a police report and they will be investigating them. They have a lot of illegal things going on here and just need to be shut down
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April 2023 by Daniela Russo
Starting price is 20 dollars then another 20 dollars for insurance + a dollar a mile. For us it came out to be 100 bucks, don’t use u-haul!!! It’s a scam! Use any other rental car company to avoid being charged per mile!!!Update: they also scammed us 55 more dollars with fraudulent gas charges. Disgusting. Customer. Service. Please avoid this place if you can.
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April 2023 by Mark Salner
Did my reservations over the phone. Came to pick up the truck with no problem. Pro tip: park your car across the street in Dollar General lot facing uhaul. When I spoke with the manager he reassured me that they are paying for it and my car won't get towed away. Otherwise smooth operation.
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April 2023 by Epic Lace Wigz BoutiqueLLc
Even doe I went over the mileage ! It’s a nice tuck we got the work done!
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March 2023 by Ms. Juicy Phatcat
They gave miss information at the time of booking and when I got there to get the truck the people was rude and disrespectful and was begging customer for money and when you didn't give it to them they gave me a hard time to get the truck they need to fire everyone there and hire new people down to the so call manger the only thing that was good about that place their restroom was very clean
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February 2023 by Rosa Rivera
This U-Haul Was Fast & Easy.. Maru & Burt were Excellent in providing answers to questions.. Thank You Guys For Your Help!!
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February 2023 by Carlos Diaz
Let me tell you. Moment of dispare. Especially MOVING.!!!. THEY UNDERSTOOD our frustration. Didn't change x tra. Even though I didn't expect it. What it is it is.. well thank you people at U HAUL.
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January 2023 by THE COD GAMER
Don't ever go to this location they are all thiefs.. they enjoying charging you for more days than u ever used, that's why bad things happen to some people and No one cares when it happens to them.. avoid this place at all costs even if it's the uhaul on earth avoid it
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January 2023 by Humberto Vivas
This location es a joke, disrespectful and disgusting, if you rent a pick up and a dolly they wait for you to move the truck and say, oh you don’t have a hitch? So you have to buy one of us for $50 after processed the contract
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December 2022 by K Cru
Besides it being darkish it was a smooth transition to get my van . Easiest rental done !
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August 2022 by Papouchon Jean
Best UHAUL location ever?? And the customer service was great, the employees are friendly
