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February 2024 by KATHY SHEA
Victoria was absolutely the best! She was patient and took excellent care of our needs in every way. I highly recommend City Mattress in NPB if you are ever looking to replace your mattress.
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February 2024 by Claire Mullins Kruyt
Very helpful professional knowledgeable personnelWith many places to choose from we were happy that we chose City Mattress and would certainly recommend them to friends
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February 2024 by Joan M
Great selection, value & knowledgeable staff. Gary D my sales person is terrific. This was my second purchase from this location in 8 years. I am very pleased.
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February 2024 by vincent coogan
Me and my wife went shopping for a new mattress today at the Palm Beach Gardens City Mattress location. Michael Ludwig was our salesperson. He was very helpful and knowledgeable and a pleasure to deal with. We ended up buying a Serta Perfect Sleeper mattress and boxspring. Michael made the whole purchase easy.
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February 2024 by Jenna Marten
Michael is awesome! Very informative, personable, honest and overall great experience!!
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February 2024 by John Moriates
We were greeted by Victoria Ward whose kindness, patients and knowledge helped us pick the perfect mattress for our new Murphy bed. Thank you Victoria!
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February 2024 by Lisa C.
A+ service, knowledge, customer service from Gary -- all from afar! Crazy to buy mattresses without trying? No way -- Gary helped us select 2 fulls, 1 queen, 1 king bed, mattress covers and pillows -- all over the phone. Fabulously comfortable, all of them. He kept his word and swapped out a foundation at a later date. Thanks to Gary at City Mattress for speedy, efficient service.
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January 2024 by Frank Rea
Needed to use my 90 sleep guarantee. 100% refund on first mattress, second one will be here in a week.Highly recommend.
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January 2024 by John P
City Mattress has the best selection, prices and service in the area. My delivery was handled perfectly as well.
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January 2024 by Silverdoe26 M
went to look around as I am mattress shopping. Victoria was so helpful and kind!
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November 2023 by mogarchy
We had complaints about our mattress years after purchase. Even though our mattress did not meet the standards for a warranty claim, Gary & City Mattress went above and beyond and offered us a significant credit on a new mattress. Excellent customer service and a pleasure to work with.
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October 2023 by Mike Moya
very happy with service.
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August 2022 by Vishrut Chatrath
City Mattress while looking slick is extremely unprofessional. I placed my order for a bed three weeks ago and was told it would arrive in four. I had to call several times to confirm the arrival date and only after three weeks was told that the bed I purchased was no longer available.Newsflash the purchasing department only makes bulk orders and the team didn’t bother to check on inventory for three weeks!! Turns out they were advertising a bed for sale that isn’t manufactured anymore. I went into the store to order another bed hoping they could support given this error but customer service isn’t high on the agenda. Most of their beds take eight weeks to deliver and who knows maybe seven weeks in you’ll get a call that it’s not available anymore!As a dissatisfied customer I have no recourse. I would 100% stay away from this store and go elsewhere.
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June 2022 by Hugo Allen
After a purchase from being convinced over the phone that I was getting a great mattress, delivery the next day, one day of sleep and my back hurting in the morning, an exchange and some indepth look into this companies policies, I am incredibly disappointed. I was drawn to them because of the "family owned" title. But compared to all of the surrounding companies, #1 being mattress firm; city mattress does not allow multiple exchanges, or returns what so ever. No price deals or guarantees and compared to the market average has a higher sales point for the same exact products. Go to mattress firm, or even Bloomingdale's would be a better option, at the very least theyll exchange until youre happy and do a full refund even after the fact. With time maybe citymatress will get better.
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June 2022 by Global Entrepreneur
Was greeted professionally and was given respected space to shop. Assistance was right on the spot when needed. Great shopping experience. Thank you! ?
