-
February 2024 by Kelli Telles
If I could give 0 stars I would! They will rob you! I had a flat tire w a nail in it and the man who worked there said they couldn't patch it bc it was too close to the firewall... Might I add that was a brand new tire...they wanted to snake me for $265 for 1 new tire.... I kindly declined and took my flat tire to the gas station filled it up and thank God I made it to a honest tire company and for $20 my tire is good a new!Don't let these people steal your money.Not to mention the men who work there are beyond rude and yelled at me in the parking lot bc I was walking across the parking lot to get to the next plaza, to move out of the way so he could drive a car in the garage from the parking lot! Last time I checked pedestrians have the right of way.Don't waste your time or your money
-
February 2024 by Joanna Garcia
Dixon listened to the urgency I needed to have my car maintenanced that day during a busy work week. The job was completed within the time frame that I needed, he over delivered on the timing. Also, he was very friendly, professional, personable, and polite and it was much appreciated during a stressful time for me.
-
February 2024 by Christine L. Dilts
The staff was very friendly, knowledgeable, and efficient. A seamless process! Very good communication.
-
February 2024 by Global Entrepreneur
Excellent service!Appreciate everyone going the extra mile!
-
February 2024 by Jeff Davis
I had an issue with the pan underneath my car and they checked it out and fixed it for an incredibly reasonable price ......The customer service is great, and the quality of work is top notch!!!
-
January 2024 by Christina Fago
The new manager “Aeri”went above and beyond to accommodate me and make my situation fair. He was kind and courteous and addressed my questions and concerns in a manner that was respectful and supportive. I will definitely bring my business back to Firestone. Also, employee, I believe his name was Dixon was extremely helpful as well. I’m happy to see that you have placed a new manager in your store.
-
January 2024 by Yakov Rozenberg
Overpriced.
-
January 2024 by Arthur Kaye
Dickson was fast friendly and showed concern for both our time and needs
-
January 2024 by Jeff Omans
Best place around for oil change
-
January 2024 by Victor Kuri
Absolutely atrocious job. I came in for an inspection of a noise coming from the wheels after a brake service (resurfaced rotors and new brake pads). The crew took 2 hours to inspect the car and could not give me an explanation to why the noise was happening. They simply recommended the brakes get redone. Its like they didn't even consider my initial complaint. Upon inspection at home, I was able to deduce the noise was coming from the left rear wheel. When I called the store for an explanation the store manager Alexander was unable to tell me what was wrong with my car or why the technician recommend redundant services. I have yet to hear back from the store on what was wrong with the car. I have since gone to a competitor down the road (Midas on Northlake blvd) and they were able to identify and solve the issue in one hour. Absolute JV and amateur job by the store crew. Extremely disappointed with my service and waste of time. The firestone crew should of paid me for the services they provided and waste of my time.
-
January 2024 by Beverly C.
They always change my tires and tomorrow I'm getting an oil change. Their prices are good and they give great service.
-
December 2023 by Carolina CD
Service is kinda slow, but I won't blame you if you are fully booked, because at the end they do the right work.
-
December 2023 by Bob G
I stopped by this store to have them check a tire since there was a nail in it. I was going to have it repaired, but since there was on 3/32 left decided to get four new tires. I set up an appt for 10:00 AM and they promptly took my car in. Upon checking if you offered a military discount they said yes and took 10% off my bill.Everyone I spoke to were extremely courteous and polite. I would definitely recommend this location, due to the quality of service.
-
November 2023 by Michael
Absolute nightmare. Took my car in on a Wednesday because I wasn't able to get any gas when pressing the pedal. (58k miles acura) and they had it for 9 days. At first told me I needed a fuel pump, battery, Censor, AND Fuel rail - $2500 Then they said they didn't need the rail but the other things -In any case, they had my car for nearly 10 days, and when I was called to be told it was ready he said "it is ready but there is an emissions light on and I am not sure what that is". I told him it WASN'T there when I brought it in and that is related to FUEL - which you just changed out.They got the code off - probably just clearing it and not actually checking. I get in my car and nearly gag due to the strong smell of gas, it really smelled like gas was inside my gas blowing through the vents. AND when I press the start engine button, now it cranks for 5 seconds before starting, it never did that before. I had took it in, and was told it was fine - no leaks and if the crank issue continues to take it to the dealer.I am livid. I paid over 2,000 to be told to take it somewhere else (pay again) because these people don't know what they are doing. LONG cranking is a FUEL thing and they want me to go elsewhere to pay again after they screwed my car up worse than it was before taking it in. And when my car catches fire because of their careless work none of them will be employed.
-
November 2023 by David Ashelman
Firestone offers Veterans Day tire sales.When you arrive, you'll find the only tires they have "in stock" are $250/tireUnless they "look in back"It's very sketchy, and you KNOW that you're being ripped off!
