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December 2023 by Do Do
Truck was very clean.A brand new, never used, before or after credit card, had fraudulent charges from hotels or some type of rentals, the morning after I handed the card to the employees at this Hertz and never used the card before and nowhere else. Ever to this day.I returned the truck early.I’ve just been notified that Hertz too, have been charging $160/day on my card.It appears a daily rate. 3 X the daily rate I paid for the previous rental.For a week “after” I returned the truck.Appears they never closed the contract. Even though I returned the vehicle on time. With no damage. Last week.The service has improved.
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December 2023 by Tracy Christiansen
Too little attention to customer service. Hidden fees not well communicated. I trusted the brand's reputation and was deeply disappointed at the national and local level.
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November 2023 by dragonesss
I just wanted to say .I was returning my rental which I had no problem with. However the white guys at the front who seems very annoyed to be there totally ignored me standing in line. Every customer that walks in behind me, he look behind me to asked how may he help them. I was the only black customer in there,so of course I felt this was personal especially after he did it 3 times. I expressed how I felt to the young lady sitting next to him who offered to help after assisting someone else. she said,she noticed and apologized for that kind of service.Otherwise everything else was good.
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October 2023 by Shannon Hardy
Service is slow. Gave me an overly expensive car saying they didnt have anything to pick from. When i got on the highway it shook really hard, but I had to get to work. Then snuck in an extra day payment even though I was told to bring it back on a thursay a weej later, it wasnt before the time i got it first thing in the morning. Last time i deal with hertz or avis. Bargain basement trash rental car places! My company rents at least 10 times a year and never had a time constrains. Hope the extra day charge was worth never getting our buisness again.
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August 2023 by Will Calhoun
Adequate rental facility. A bit unorganized. Commercial feel rather than retail glamor. Nice, clean vehicles.
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July 2023 by Iris Koller
Great price and excellent experience!We reserved a car online, walked in and the staff was able to get us into our rental quickly. They made sure we knew the car's basic function before we left the driveway. They were equally quick and friendly when we returned the car.We'll be back if we need a car again.
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March 2023 by Regan D.
Would give them 0 stars if possible Their employees are rude and dismissive, they act like they don't even want to talk to you or help you. Rental was fine and process was okay but they need to work on simple customer service skills.
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February 2023 by Katie W.
needs to get their house in order. Employees were a disrespectful. not easy to change a rental and very hard to get their attention over the phone. we we went they overbooked cars and they ran out of the cars that people reserved.
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January 2023 by Ericka Q.
Philip was wonderful to work with. He was quick and efficient and was able to get me the car I was looking for. He went above and beyond and made sure I got the best deals. I highly recommend this location for your next rental car!
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December 2022 by Emily
Thought this hertz would be different but they’re all the same. They fail to disclose large fees that will be charged to your credit card and customer service will tell you sorry it’s in the terms and conditions. Disappointment that they get away with scamming people due to lack of other rental car company options.
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October 2022 by Dipankar Basu
My first time experience with Hertz. I liked them and wish to rent car in future
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September 2022 by Tore Kristiansen
Absolutely miserable, on the same level as Goldcar, which tries to trick you into unnecessary insurance and a more expensive car.Our flight was delayed until after Hertz's closing time. They had flight number and received a message from me about this, but they closed when they were supposed to close. Wasn't offered to pay for them to wait 45 minutes for us. All the other car rental companies remained open until customers had received their cars.
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May 2022 by Kelsey Sweatland
This is the absolute worst facility to rent a car from. I used them for an insurance claim. My insurance paid them for 20 days of service. I had the car for 10 days and they still charged my card. Complete fraud. I called and spoke with the manager and he told me there was nothing he can do and hung up the phone on me. Worst customer service! Will fraudulently charge you! 100% DO NOT recommend this facility!
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May 2022 by Bob G.
Great service, helpful staff and easy transaction. Recommend this location if you need a rental vehicle.
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December 2021 by baby bluz
Car was ready on time great selection and very accommodating.. nice group of workers.
