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December 2023 by Jarret Zwilling
They did an absolutely terrible job. Ruined floor mats and caused mold to grow. Gave them a chance to fix the issue, and they have completely ignored us.
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December 2023 by Patty Anelli Zorcik
I had used Klutch in the past and had been happy. Unfortunately my most recent experience and unsatisfactory follow up leads me to write this review.
In 11/22, I had the car cleaned and detailed, no issues, or so I thought.
I then went to use my car on Sunday, 11/26 and the inside smelled awful and my seat felt wet. I thought maybe I had left something in the car that was smelling, searched, nothing there. A few days later I used the car and it still smelled awful. I couldn’t figure it out. Then this past Sunday, 12/3, I went into the car and mold was visible all over the interior. All over the seats, all over the dashboard, etc. I then realized that the floor mats were all still soaking wet, hence the cause of the mold.
I reached out the following day and at first they were very responsive and said they would come out on Wednesday to remediate. They asked for my availability in the afternoon. I was driving to Miami when they replied, so I provided my availability and responded at 4:46 to their text from 2:29.
They never responded. I texted at noon today to see if they were coming, no reply.
I texted again at 3:45 asking for a response asap. They responded that they couldn’t come until Saturday. The response was that their schedule “filled up”. When I asked why I got no response when I provided my availability on Monday afternoon, they would not answer. So I will be taking my car someplace else and forwarding the bill to them.
So disappointed, I truly thought they would rectify reasonably.
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September 2023 by Therese D'Ambrosio
We are first time customers and are so blown away by the customer service and the quality of the work! From Diana assisting over the phone promptly, with kindness and enthusiasm - to Jay’s incredible work on the day of service, we are just so grateful. I have a GSD that I commuted with in my vehicle for 2 years so it was absolutely filthy and filled with dog hair. Jay worked tirelessly for 4+ hours and it looks brand new! He was incredibly kind, efficient, thorough and professional. We will definitely be using this company again and cannot recommend them any higher.
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September 2023 by Matthew McIntosh
Amazing job! My fathers truck looks brand new! Highly recommend them! Great communication with their customers and they are on time!
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September 2023 by Lina Narbone
This company is really very goodThey were on time they were very reasonable and they clean and detail my car for my sons birthday, and it made me so happy. Great company.Service: Auto detailing
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September 2023 by brian forchheimer
$200 to do a small car. I was supposed to get clay bar and basically what I got was a wash and wax with a carpet cleaner I called to express my discomfort, and was told I would get a callback because I didn’t get the clay bar treatment that I paid for, I waited several days to post this in hopes that I would get a call back which I did not. I was also supposed to get a paste wax and basically saw the detailer squirt some stuff out of a catch-up bottle which definitely was not paste wax I won’t be using them again.
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September 2023 by Morgan Giorgetti
They were on time, polite, and did a fantastic job! I added a seat shampoo service and my seats looks brand new! Thank you guys for your wonderful serviceServices: Full body wash
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September 2023 by Christina Presutti
My car looks INCREDIBLE! The guys were on time, professional, and quick! I will definitely be a regular customer.
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July 2023 by Kerry Prugh
I have used Klutch twice this year for my SUV detailing and the work has been excellent! My SUV looks brand new!Services: Full body wash
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July 2023 by Cheryl W.
Used to be great but changed their office scheduler. Online they have a number for texting to schedule so that's what I've done for 3 yrs. This new assistant doesn't get back to texts (used to be so easy) and makes the whole process more difficult. Today, when I gave her 3 full days when I was open, she told me to go elsewhere because I "...wasn't respectful...". All I asked was that she reply to texts and when she calls to give me some time options. She called me while she was driving and said she was soo busy and had been in a meeting so couldn't give me times for a few hours. I even asked if it's better that I call the office tel number but she said that won't help when she's in a meeting. I was left dumbfounded by the whole thing.
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July 2023 by Kesha S
Jay did an excellent job on the interior & exterior of my 2017 Hyundai. It looks & smells like new! I'm in love ? with my shampooed seats & headliner. Doors are super clean too.
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June 2023 by C J
Excellent experience with Klutch. Jay showed up within the allotted timeframe, and was extremely professional and courteous. Will definitely use Klutch again for future mobile detailing needs!Services: Steam cleaning
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May 2023 by Ann Pace
I’ve used Klutch for about a year and they do a wonderful job and provide such easy and efficient service!Services: Full body wash
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April 2023 by Mark Campbell
They went the extra mile for me!Always have great communication.
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April 2023 by P A
Jay and the other gentleman who detailed my car did an excellent job! They were both very nice and engaging, made my 8 year old car look brand new with a sparkling clean interior in 2 hours. This was the best priced detail I have ever received and am thrilled with how it came out. Great communication, easy to book, great service! Will be using them again in the future.