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November 2023 by Scott R
Buying a new car is, for me, an experience often fraught with angst -- and often dread. But my experience with MB North Palm Beach ended up being a overall excellent experience.I walked in with a more complex deal and trade-in(s,) but a seemless interaction with my GREAT no-pressure, no-hassle salesperson Jim Murphy, and just as fine interaction with the very experienced Michael the Sales Manager, left me feeling more than satisfied. Paperwork and Delivery were completed in less than 24 hours, and as the new buyer of a EQS 580 I was provided at delivery with a very skilled and knowledgeable 'concierge' who took substantial quality time to take me through all aspects of operations of this particular vehicle. One small glitch of a missing item at delivery was addressed promptly, with Jim my salesman even delivering same to my home! When I thought (as we probably all tend to do) that my trade-ins were being somewhat undervalued on the deal, they even directed me to two other vendors where I was offered virtually the same value, negating the need of me needing to do extra work. That's honesty and integrity for sure -- and not all that common!Overall, and importantly, I found that the smaller family-nature of MB North Palm Beach was so refreshing as an alternative to mega-dealerships. Not that MB North Palm Beach lacked in inventory or anything else....rather, the place just had and seems to maintain a really good vibe.I received a good and fair deal, with immediate attention at all times, no delays, all my questions answered, and the timely addressing of the sole missing item. I was never beaten over the head, nor pressured in any way. And of real note, I didn't need to sit and wait for those often long 'secret discussions' in a back room somewhere between the Manager and Salesperson -- instead Michael the Manager came to me, took a seat, and worked through the deal with in-person direct negotiation and transparency. Hadn't had that professional full-through human contact at a dealership IN YEARS, and I REALLY liked that for sure! What more could one ask for?I gladly recommend them highly with 5 stars....a FIRST for me with a car dealership.Thanks, Jim and Michael.
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November 2023 by Mirtha Bailey (MB_amazin)
Great experience at this location, Mike the used car sales manager was great, his team Andrea and Alex were nice and efficient. No pressure, great service. I would definite recommend this location. Plus Marc Klein makes a mean cup of brew.
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October 2023 by Montigus Jackson
My experience at MB of NPB was amazing! I had the pleasure of working with Ahmed. I was told towards the end of the buying process that I was his first sell. I was surprised to hear that because he seemed like a seasoned vet. I would recommend working with Ahmed of your in the hunt for a new/used MB.
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October 2023 by Nikko Karki
Mercedes of North Palm Beach is a truly a hidden gem among car dealerships. A massive thank you to the exemplary team - Alex Gilkis, Michael, and Barry. Alex, together with the team, showcased precisely how a top-tier dealership operates. The quality of their inventory is only matched by their genuine commitment to stellar service. The efficiency, expertise, and grace with which they handled my purchase has not only made me a loyal customer but has also convinced me to recommend them to all my friends. If only every car buying experience could be this outstanding. I will be back for my next purchase. Thank you again!
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October 2023 by Gayle Wissler
Seamless process fromSales to finance!! Wonderful staff! Shout out to our salesman Alex for doing such a wonderful job. He was very informative, knowledgeable and we feel like we walked away with a new friend! Zach the sales manager was also very great to work with and gave us a good deal on our trade. Highly recommended this organization!!
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October 2023 by Daisy Days
To whom it may concern,It seems that there was a complete breakdown in communication over the new lease of my vehicle recently at Mercedes Benz North Palm Beach.When I asked my sales girl about the distance control in cruise control mode. She replied that there was a “standard three car distance for all Mercedes.” However, it did not have the advanced options of being able to adjust that setting. I then explained that was OK, because as long as it keeps a safe 3 car distance, that was all I was looking for as an option.After delivery of the car, and realizing that it does not keep a safe 3 car distance, I returned the vehicle immediately and was told the next day by Dan Warren including a video of the technician saying it now was now working, and it was all fixed, yet another lie.And upon driving it again, the car does not keep a safe distance when the cruise control is activated. I was shocked!As of today, 10/24/23 Lee Abbott now says that the option in question is not what she was referring to when she said, “ it is standard in all Mercedes to keep a three car distance.”Had I known that this was a lie, I would not have chosen this vehicle. I’m not certain if she was incompetent about her knowledge of the vehicle or she just blatantly lied to me?Either way, I’m very unhappy and plan on telling anyone who will listen about my experience in my new lease from North Palm Beach Mercedes-Benz. My only hope is that this car is not a lemon that I have been lied to and or mislead further on the value of this vehicle.If this lack of amenity had been answered honestly when I asked my sales girl Lee Abbot, in front of Sebastian the concierge, I would have chosen a different vehicle.My first purchase of a Mercedes Benz has proven to be less than exciting due to this mishap. It seems that even the manager Michael, said that he was unaware of a Mercedes not maintaining a safe distance when the cruise control is activated. I am offended that a 2023 Mercedes vehicle is allowed on the road without a standard safe distance barrier when cruise control is activated.The concierge delivery was lovely, yet he was unaware of the car not maintaining a safe distance as well…..he actually seemed shocked!That being said, I will try and establish another relationship with a different dealership when it is time to turn this car in. My only hope now is that I will be able to get past this either lack of knowledge or blatant lie, and enjoy my new car.
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October 2023 by Madison C.
If I could give this dealership 0 stars, I would. Over the weekend, I entered into an agreement to purchase a vehicle at full list price with no financing or modifications needed from MCB of North Palm Beach. When I called in this morning to complete the transaction and wire funds, the dealer told me that they'd decided to show a local client before letting me close the agreement which is a big no-no when someone has already committed to buying a vehicle.The car sales manager was aggressive and rude and said they only wanted local business and I felt discriminated against throughout the process as they made multiple references to me not being "a local" which is of no significance when buying a car. The GM Paul was very aggressive and condescending and used me as a bargaining chip to bring in a local customer vs. honoring a deal in place. AVOID this dealership, they are unethical, use shady tactics and do not honor business agreements made.
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September 2023 by Drangela Poulos
Absolutely and extremely happy with the service! Excellent customer service! Staff was very friendly and professional. Made everything very easy and smooth. It is always nice dealing with this Mercedes dealership.I couldn't be happier with the service I received from Ashley my service manager. Paul Passarelli the dealership General Manager is extremely welcoming and very fair. Ashley and Paul make a great team!Thanks to both of them and their straightforward approach and exceptional customer service skills they made me feel valued and at ease. I drove smiling in my beast of a car!Definitely worth trying this dealership. Also, it is very clean!
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September 2023 by Assuntina MacDonald
This dealership is amazing. Fully stocked, very organized, an excellent display and sparkling clean. Their customer service is the best I have ever experienced. They have a wonderful team and make you feel like you're part of their family, especially Frank Vaccaro. He was very personable, knowledgeable and a pleasure to work with. I highly recommend visiting Mercedes Benz Of North Palm Beach. An experience you will not regret!???
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September 2023 by Josephine Baratto
I have purchased many vehicles and have never had such a great experience. Frank Vaccaro is the Best salesman I have ever had the pleasure to do business with. He was knowledgeable and helpful. He made me feel very confident in my purchase. Thank you Frank
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September 2023 by Connie Scalici
My experience at Mercedes of North Palm Beach was amazing, very professional, and the best service with Frank Vaccaro. I highly recommend him for all your services. He is very experienced and only recommends the best one of the best salesman I’ve ever dealt with. The staff members are also very helpful so make your next trip if you’re looking for a gorgeous car and talk to Frank Vaccaro at Mercedes of North Palm Beach.
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September 2023 by Kim Williams
I can not thank Frank Vaccaro enough for an amazing experience and providing me with an excellent deal. From the moment my husband and I walked through the doors, he greeted us with kindness and professionalism. He made what is typically a gruesome process an enjoyable one. His knowledge and expertise in this field is evident and as a result we learned so much and left so satisfied. Thank you once again for a great experience. We will be sure to recommend him to all of our friends and family. We look forward to doing business with you again in the future!
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September 2023 by Kristina G
First of all, I want to say a big THANK to the entire team who worked on our deal! Alex, Michael, Rosana. I have had some experience buying cards, especially when it comes to exotic cars, and I can definitely say that the guys are PROFESSIONALS! from start to finish and... also nice lounge area for clients, amazing service. The process was not easy, but they did it perfectly!!! for people and services like this you can drive all the way from miami to get the best deal on nice cars
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September 2023 by brandon rodgers
Traded in my used car to grab an off lease E350 from Marc Klein. Not only was my trade in well market valued but the E350 was a great car, pre own certified and it was a hassle free experience. Would recommend going to see Marc
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August 2023 by Rachel Dawson
Brought my car in unannounced to Ashley l. Thought it would be something simple. It was not to say the least. She handled everything perfectly. Sometimes I dont think she gets the recognition that she deserves.. she is knowledgeable and customer service oriented ?!Thanks to Marc Klein for connecting me to her!! You both make it a family affair when we’re there. It’s supposed to be fun buying cars and taking care of them. They are the best!!
