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February 2024 by Ray-Lee Mezentsev
This is great location. I have had units at other places and have been at this one for 3 years. Not only is the Property Manager (Chris) easy to work with, accessibility to units are easy. Highly recommend
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August 2023 by Peggy Deal
Easy access, air conditioning makes it very comfortable.
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August 2023 by Tammi B.
Called and keeps getting voice mail, no one is ever in the office. The hours on the site are incorrect. They said arrive 30 minutes before business close of day and no one is in the office. I just canceled my reservation/storage.
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July 2023 by Flor Blanco
They say they open at 9:30 am but went there and nobody was on the property. When back at 10:30 am and still nobody to talk to in person. Call customer service on the phone and person said that somebody was on property however, I could not see/talk to anybody. I left.
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July 2023 by Flor B.
Awful! I live close to property and went there 3 times to talk to somebody in person but there was not anybody. Called on the phone and to take a payment there is no wait but to talk to somebody about new reservation I was passed from person to the other and wait and wait. Finally I had tobdo everything online I paid for things (like lock) that I didn't have to pay because I already have one from Public Storage. Now I have 2 locks, one too many. Customer service is horrible and pretty much not existent and paying on line forces you to pay for stuff you don't need. Awful!! It's the only company close to my house so I had no choice but to use them but if you can use somebody else better, don't hesitate.
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June 2023 by Kim A
Small hiccup during check-in process with my unit size, but the manager was able to resolve it when Ruby was not being very helpful. In general, clean facility with good air conditioning, and I feel like my belongings are safe here.
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June 2023 by Denyse Larsen
Ruby was very helpful and sweet. Storage was clean.
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April 2023 by Susie Rivers
This place is very secure and super clean. Rates are reasonable. Plenty of space to bring in large pieces of furniture.
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April 2023 by Todd G.
Stay away from Public Storage! I have had a 5 x 10 unit since 2020 and they have raised their rental prices close to 30% EVERY year for the past 3 years! It has tripled since I started. This gouging is ridiculous! I have had a storage unit in Maine where I'm from for the past 7 years that is 3x the size and has only been raised once, at only 15%! And they don't even notify you that it's going up, they just charge your account without a word. I am going elsewhere.
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December 2022 by Raquel Alvarado
Ruby is phenomenal! Very polite and patient and the property is so clean! Answered all the questions I had☺️
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November 2022 by Robert Z.
The facility looks very nice, and is clean and well-maintained. Therefore, I was quite elated when I found reasonable prices online. However, when I tried to book at those prices, I was told that despite the fact that it specifically said the unit I was looking at was available online at that location at that price, no such unit was available. Did I want to change locations? No. Now, units at a much higher price were available at the same size and location in the building. So, reluctantly, I agreed to the higher price. I was told I would receive an email and would have to book online through the email. Fine. The following morning, I looked for and found the email that had been sent the previous day and attempted to book online. No dice. I called Public Storage and was told the reason is because they sent the email the previous day, and that's the only day for which I had that price guarantee. Unfortunately, no one from Public Storage told me I had to book that day. I again inquired about availability of the same size storage unit, again, upstairs with elevator access. Oh, there was one available, at an even higher price.I was professional on the phone, but, nevertheless upset with how I was being treated. I explained that to the representative, who was very nice. To my great surprise and delight, a lower priced unit was suddenly available. I did book that unit, and have been happy with it, but remain concerned about company policy and procedure when it comes to booking in view of what happened to me.
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October 2022 by John Phillips
These guys are pretty great. The facilities are clean and the units are in good shape. I had one unit and added another shortly after. They did raise their prices quite persistently though which was frustrating. I just closed out both of my accounts as I just bought a new house and have room for all of my stuff. They were a pleasure to work with. Connie was running the place when I first opened my account and she was delightful and Chris is running the place now and he is great to work with too.
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May 2022 by Dalila Orta
Ruby was exceptional! Glad she was there to help me and thankful she speaks spanish very helpful?
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April 2022 by Jesus Bell
Ruby is phenomenal! She helped me out on a crisis and she is so kind and just so friendly! She exceeded my expectations. So essential to company!
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April 2022 by Steven K.
I've been a customer for more than six years and I've never had any issues. Recently, I attained a new unit and Chris was incredibly helpful... Thanks Chris!