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November 2023 by Ruben
Please be very careful when dealing with this car dealership. I had an extremely disappointing experience.To start off, the vehicle I purchased was not properly inspected. After purchasing, I took the vehicle to the recommend mechanic provided by the warranty they offer. During the inspection multiple issues discovered. Black brake fluid, bad battery, old oil, both cabin and engine filters in terrible condition, all tires did not match. It truly upset me since the car was labeled as a “well taken care of”. Furthermore, 3 weeks into the car….The engine completely exploded.I reached back out to the dealership to let them now and that’s when I discovered they did not include gap insurance like I requested. Worst part is, they gave me paperwork for it but forgot to include it at the end. The only response I got was….”we don’t know what happened.”In the end, this is the worst experience I’ve ever been through. I had to return three times to redo paperwork, and the compensation offered was a mere $10.
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October 2023 by Rell Pettway
The old tropical was great. I got my first car from there and never had any issues. Since new ownership and since they no longer have their own mechanics this company has lemons! Service is trash! The same day I got my car the car was breaking down and they sent me to their “ mechanic “ and literally there were two other people there who had just gotten their car also ! After having my car for 2 months it was considered a lemon! Car kept cutting off, just terrible.. I went to drive time and got a new car.. haven’t had one issue yet.. I willll neverrrre recommend this place. They are all about money. The quality sucks and they play dumb like they don’t know what’s going on. They fix the cars up well enough that the test drive it seems fine , and surprise after u drive it for a few hours the real problems arrive
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October 2023 by Bronson
Unbelievably honest and the best people and prices around. They will bend over backwards to help you in any way they can. I will not purchase a car anywhere else but TropicalAuto Sales!
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August 2023 by Carmine Berardino
We have had the opportunity to do business with Tropical Auto Sales on two separate occasions. On both occasions this dealership went above and beyond meeting all of our expectations. We sold both of our cars (Mercedes E350 and Jaguar F Pace). In each transaction, Tropical Auto Sales offered a better price than any other dealership in the tri-county area. We found this company to be extremely fair in negotiations, friendly, and very easy to work with. They are very honest and credible, all the paperwork was completed without error and a check was issued the same day as the transaction. If you’re selling your vehicle, Tropical Auto Sales is definitely the go to place for the best no drama experience. Our Sales representative was Steven, we highly recommend reaching out to him for the best experience!
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August 2023 by Douglas D.
If your interested in buying a car thats a lemon, from a dealship of crooks this is your place.Purchased a Mercedes with transmission problems, headrest fell apart and water entered vehicle during rain storms. $3000 deposit not returned and this dealership was unconcered.Dont buy a car here ever !!!
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August 2023 by Dianne Joyce
We didn't actually buy a car from them but the salesman, Steven was great. He was knowledgeable, not pushy., Sweet kid. We just didn't find the right vehicle. I'm sure Steven would have gone to the limit to get us what we wanted but we found something else and needed to purchase that day.
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June 2023 by Cameron Cary
I bought a 2017 Alpha Romeo Giulia for my son here. He's very happy with it. Honest people trying to do their best in a tough market. We tried to buy a 2018 Mustang for my daughter. Unfortunately it had some issues. Steve and staff made it right immediately.Honest and upfront. I would return.
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June 2023 by Bridget Kearns
Marvin made the experience incredibly easy and painless. The car that was listed was exactly how it was described to me and there was no surprises. He also pulled some strings to get me a better loan option. If you want a good car without a huge hassle, you're in good hands here!
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May 2023 by jose innocent
I initially wrote a review on this dealership and within minutes of posting it the manager Tommy called my phone wanting to rectify the situation. He gave me his word he would fix everything if i was willing to take the post down, trying to be fair about it i told him sure i will take it down and i did. Unfortunately for me Tommy did not really care much about honoring his words, therefore i am reposting my original review. Below is my original review.- Came here on monday 04/24/2023 on my bday nonetheless long story short i bought the car. A 2013 ford explorer. Didnt get to see the car till today, thursday 04/27/23. I live about an hour and some change from this dealership. The first day they told me its in da shop getting worked on and will be ready tomorrow. I come in the next day just to be told its still not ready. Overall not a good experience at all, the most insulting part about this whole ordeal was that when i FINALLY! got to see the vehicle i purchased they didnt bother to clean it, not even a little bit and there was ants in the back seat which i pointed out to a gentleman named marvin who was giving me the keys and marvin simply looked and said nothing and continued peeling the sales paper off the back window. Also a bee was hanging out in the front which probably would not have happened had they atleast wiped down the dashboard at the very least. Not wanting to wait any more days and take that long drive i just took the car and as i write this im bombing it for ants and any other insects that may be lingering.
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May 2023 by Cassie Kathman
Typical used car experience. Great on the day of sale and poor customer service afterwards.If you decide to buy a car from these shady characters ensure you wrap up business in one sitting, because they are anything but professionals at your next encounter. My comments are directly related to interactions with manager Tommy Cohen and Very NEW owner Steven.Good luck!!
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May 2023 by Joseph
Always inspect a vehicle thoroughly before you purchase from anywhere. I purchased a vehicle last week from Tropical Auto Sales. Battery died today. There was roaches in the SUV. I noticed 3 different brand tires on the SUV. Also sounds like the shocks/struts are no good. 2015 Chevy equinox LT
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May 2023 by Jose I.
I initially wrote a review on this dealership and within minutes of posting it the manager Tommy called my phone wanting to rectify the situation. He gave me his word he would fix everything if i was willing to take the post down, trying to be fair about it i told him sure i will take it down n i did. Unfortunately for me Tommy did not really care much about honoring his words, therefore i am reposting my original review. Below is my original review.- Came here on monday 04/24/2023 on my bday nonetheless long story short i bought the car. A 2013 ford explorer. Didnt get to see the car till today, thursday 04/27/23. I live about an hour and some change from this dealership. The first day they told me its in da shop getting worked on and will be ready tomorrow. I come in the next day just to be told its still not ready. Overall not a good experience at all, the most insulting part about this whole ordeal was that when i FINALLY! got to see the vehicle i purchased they didnt bother to clean it, not even a little bit and there was ants in the back seat which i pointed out to a gentleman named marvin who was giving me the keys and marvin simply looked and said nothing and continued peeling the sales paper off the back window. Also a bee was hanging out in the front which probably would not have happened had they atleast wiped down the dashboard at the very least. Not wanting to wait any more days and take that long drive i just took the car and as i write this im bombing it for ants and any other insects that may be lingering.
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April 2023 by Krys
Couldn't have asked for better service than what I got. Marvin and Louis were incredibly friendly and helpful, they weren't at all the pushy salesman stereotype, and they ONLY showed us cars in our budget, which made things as stress-free as it can get at a dealership. The owner, Julio, was also amazing, and really went above and beyond for us. We looked at so many other car dealerships before this, and we walked out of there happy and 100% satisfied, and with a new car!. I'd recommend anybody to them in a heartbeat. Thank you guys so much for everything!
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April 2023 by Patrice Tatum
i couldn’t have picked a better place to purchase a car from. as a first time car buyer i was very nervous. but steven reassured me and made me feel very comfortable. he took great care of me and made sure i got the car i wanted. the whole staff are amazing & go above and beyond to make you happy. the car selection they have to choose from is top tier. they are professional & make you feel like family. i definitely will be telling all my friends & family about tropical auto sales if they are looking to purchase a vehicle. thank you for my 1st car! :)
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February 2023 by Drew Pasler
If you are looking for no hassle, great selection, and staff that make the car buying process a breeze, then you have to look no further than Tropical Auto. I purchased a car from Marvin on Saturday Jan 28th and the process quick and easy. They gave more than fair value for my trade in and treated me like a true valuable customer. My new car is truly a thing of beauty and with the financing options I was provided I can sleep at night knowing that I got a great car, for a great deal! Thank you Tropical Auto I will absolutely be sending my friends and family to you when it is time for a new ride.