-
January 2024 by Deborah Beagle
Hannah at the store is absolutely amazing. She helped me with many gold fish for an event centerpiece. Truly helpful
-
January 2024 by Jennifer Dowgiallo
We went in to buy pet food for our multiple pets and my boyfriend noticed the scorpion being maintained in a non suitable enclosure to which he mentioned to the manager and the the manager immediately called the breeder who was foul with her and corrected the little guys living arrangement(where most pet stores would not care) The staff was extremely helpful and they show a lot of care and pride in the animals they carry that a lot of pet stores in this area do not.The setup for fish was excellent and well maintained which is also uncommon in this area. It is a breath of fresh air to see a pet store with such a professional and caring enviorment. Great management, great team, and great products.Prior experiences here were not enjoyable so glad new management gas stepped in and stepped up we will be coming back. This is my new neighborhood pet store
-
January 2024 by alaina ellington
will never give them my business again. I wanted 3 small pets, i asked if they could hold for me. they said no, they can’t hold but 1 of the animals i wanted was being held for an employee. make it make sense. you can’t hold an animal for customers, but you can for employees? since when did employees come first before customers??? absolutely disgusting. they will never receive a penny of mine again.
-
January 2024 by William Lewis
Awesome service with a smile so helpful what angel she deserves a raise so do this manager
-
January 2024 by Karon Winger
WARNING ‼️ My daughter took her mini doodle to the groomer and they did a HORRIBLE JOB!!!! My daughter asked not to cut him like a poodle and they did anyway. He looks HORRIBLE!!! Do NOT go here!!!! They shaved him to the point he has a rash and shaved half of his tail and left the bottom part of his tail bushy. Ridiculous!!! Oh and they said the groomer was a “ master groomer “ what a joke.
-
January 2024 by Maria H.
Update: As of today January 11, 2024 there is STILL not a working bathroom in this store located in North Port...Pathetic!!! And please, do not post your apology, Just fix the problem! Fix that bathroom!
-
January 2024 by Judith Greco
Has all kinds of pet supplies and pets. Reasonably priced.
-
December 2023 by Debbie D.
Don't follow through. Take the order online and charge bank. Then cancel it if not in stock. Never call back. Have to wait up to 10 days for the charge to be removed. Waste of time.
-
December 2023 by Raven ..
It's disgusting the conditions that the fish are kept in at this location. Tanks full with dozens of dead and decaying fish. It's no wonder why so many die, too, considering they're swimming around in the wastewater of decaying corpses. The floor of one tank was completely covered in dead shrimp, and the tank beneath it had so many dead fish that you couldn't even see the bottom of it in some spots. It's absolutely unacceptable. With the amount of employees they have, it shouldn't be difficult to maintain their fish tanks better than this.
-
November 2023 by Reno Gomez
Disgusting. The store always smells like they never clean their dog wash. The animals are poorly taken care of, and the staff does not care enough to fix it. Having spent a decade in pet retail, I know that Pet Supermarket provides resources for finding what specific care an animal needs, including heating and substrate for reptiles, and dietary needs for the mammals and birds, but the staff ignores you completely when you bring up mistakes in the animal care. The tanks are not clean, and the fish have ich that is not being treated. The floor is coming apart in multiple places, so be careful not to trip or slide on the warped vinyl; there are no signs or warnings anywhere for the numerous trip hazards throughout the store. They’ll also over charge you, so double check your receipts before you leave!! The “management” here is a bunch of kids who showed up consistently to work so they got promoted, but are clearly under qualified for their positions, so do not expect professionalism or courtesy. Do yourself a favor and drive the 15 minutes to Petsmart or 5 minutes to Pet Supplies Plus down the road. The staff and the district manager should be ashamed of the poor quality of everything this store delivers.
-
November 2023 by Kara Kevorkian
Decent store with many selections,baths for your dog with shampoo plus conditioner including towels,,$10- my dog loves this place ..cool staff and comfortable setting..
-
September 2023 by Dakota Britton
The customer service here was bad. I was looking at the rabbits and petting them and the lady come over and shut the door on me and was being really rude to me. I was looking to buy a new rabbit and I will say they lost a sale. The rabbit seem to not be that well taken care of there. So thank you to the cashier name Hannah for being so rude and losing a sale.
-
July 2023 by Teresa Gerrish
I had a great experience today at Pet Supermarket. The staff was incredible and helped us so much. Adrian was truly the best. So knowledgeable and attentive to our needs. 1000% recommended this pet store.
-
July 2023 by Danielle Gerrish
Honestly one of the best pet stores I’ve ever been to. The staff are super friendly and Adrien, the women who helped us with the fish was amazing to talk to! Love coming here
-
July 2023 by Evelyn Colburn
ARE you kidding,, the manager at pet supermarket literally jumped through hoops trying to get my 3 golden doodles their special food. I really can not thank her enough, the company should be thankful to have a manager like Adrian. She has made me more of a customer because she WILL go the extra mile!Thank you again, Henry, Hazel , Hydee and mom!
