August 2023 by anthony sampiere
Called the guy 8/1/2023, we had an appointment set for 8/2/23 to tune my truck at 2:00pm. On 8/2 I messaged him at 1:45pm to verify it was 2:00pm and he confirmed. 2:30 rolls around still not here, he then says he’s on the way. 3:00pm still no Bill, and now he’s no longer reaching out or answering calls. Called him on my other number and he answers immediately, and says he’s dealing with a customer that owed him money and will be on the way. Now it’s about 4:30 says he apologizes, but give him the address and he’s on the way. Well about 15 minutes later he’s now canceling saying he’s not comfortable doing a tune on a truck he didn’t work on and said to find another shop. I had a family emergency in Montana and was relying on Bill to keep his word and show up which he did not. Maybe the guys a great shade tree mechanic, but as far as professionalism is concerned I highly don’t recommend relying on this guy.