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December 2023 by G K.
Oh yea, THAT'S why I cancelled my Citi Bank account a couple years ago.I can't believe I'm saying this but, just go to Wells Fargo a block away. Night and day better. Or US Bank if they are convenient to you.Today I went to the Citi ATM because it was a block closer than Wells Fargo. The ATM says "dispenses 10s, 20s, and 100s". Great, I need 100s to buy a large item.When I get to dispense time, it offers me choice of 10s or 20s only, no 100s. I think no big deal, the branch is open, the line is short, I'll just have the teller exchange since the ATM is out of 100s. I choose 20s and the ATM gives me 20s (with a couple 10s thrown in too, oddly).I wait in line less than 10 minutes and explain the situation to the teller. They are surprised "No 100s? We just filled it yesterday." I confirm, no 100s. She says "Oh are you using a Citi account card" and I say "Nope" and she tells me "Oh the machine will only give 100s if you use a Citi card". I say "Oh that's annoying since it doesn't explain that, and other banks like Wells Fargo and US Bank don't have this restriction.. can you exchange my 20s for 100s then?" "No, we only do that for customers".Ahhh. You know guess what? I was a customer until I experienced what it was like to be a customer. Want $20 in quarters for laundry? Where's your ATM card? Oh you left it at home? We can only identify you by ATM card. Don't want to go home and get it? Well... we have a process that requires a supervisor and could take some time...Or you know, just go a block away to Wells Fargo where I am NOT an account holder and get my quarters instantly. Because Wells Fargo is a bank. A bank that is good at doing bank things. And does the right thing for people because they know how business works. And empowers their tellers to do basic things without forcing cumbersome processes.Good luck to people stuck with Citi for some reason or another! I will not be back.
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December 2023 by Andrea S.
Be prepared to wait...and wait...and wait...and wait...I'm not sure why their staffing is so abysmal, but visiting this branch is always an excruciating experience. Clearly there is no value placed on one's time, and I am always reminded why I dislike Citibank so much when I have to come here.
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September 2023 by Joy Ann J.
if I can give 0 stars., I will. very rude teller.. ................. not helpful and made an irritated face towards the customer, considering that I'm old and have a problem hearing.
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September 2023 by Brandon B.
Terrible customer service, I called there branch in the morning and couldn't get ahold of anyone so I called the branch while I was there and I saw the 2 tellers not doing a single thing with no customers, and then I seen them forward my call to the call center. Very very unprofessional I didn't want to talk to a call center I wanted to talk to that branch. Tellers are also very very rude and don't care about customers at all. Whoever runs this bank just doesn't care!!!!
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July 2023 by Nicole T.
The counter staff are unprofessional and the bank won't give me my money backThis is the most irresponsible bank I have ever met
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December 2022 by Quan T.
please dont go to this bank ....they are rude no customer service ,they make you open a account to get change.. i own a business on the ave and they still wont give you any help..... how you going be in the ave if you cant help the community out ?? what a disgrace
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December 2022 by HARI KUMAR ALAMPURU
Not a Citi Bank ATM any more
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October 2022 by Sarah W.
Charged me $10 for a cashier's check without telling me. Only saw the fee on the receipt *after* the transaction was processed and I'm glad I caught it because it put me $10 under a minimum balance requirement to avoid yet another fee. There is a small parking lot available.
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May 2022 by Claire H.
Christina was so helpful today. I was feeling hopeless going into my appointment, but I left feeling SO much better. She was so kind and helpful and got my request taken care of extremely quickly. It actually felt like she really cared about me and my situation. Thank you, Christina!
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April 2022 by Nancy S.
Blanca is now the Branch Manager at the Piedmont branch (Highland Ave.). She's exceptional in every area of personal or business banking!
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February 2022 by Benedict G.
Stayas far away as you can very rude teller and so called MGR. there i nothing good about the service and knowledge of backing.....
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January 2022 by Chan T.
Blanca was a life saver today! I I booked an appointment online and the appointment was not honored but Blanca was kind enough to get me in within 20 minutes I am so thankful for her taking the time out of her day to help me open up my business account thank you Blanca! - CT
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December 2021 by Michael J.
for some reason this bank refuses to exchange cash for a roll of quarters without an account. easy one star.
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December 2020 by Mary Anne S.
I read all the poor reviews but I needed this location because it has parking. I was greeted at the front door by a staff member who was very helpful. I needed to see a bank officer so she went inside to see who could best help me. I was told to see Nahela. Nahela was so pleasant and helpful. I had some issues that were a bit out of the normal situation and she fixed things seamlessly. I left feeling the reviews needed to be updated. All in all it was efficient and pleasant. Everyone was wearing a mask and socially distanced. Only three customers allowed inside at a time for a maximum of 10 people including staff.
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November 2020 by Pink C.
If you leave a bad review on here, they will call Yelp HQ and get the review taken down! This bank is unprofessional.
