Pico Propane, formerly known as Forever Propane, is a trusted provider of propane services for homes and businesses in Miami-Dade and Broward County. The company offers reliable propane delivery to households in communities like Homestead and Key Biscayne, along with a wide range of propane products such as tanks, wireless tank monitoring, and premium appliances. Customers can visit their Miami showroom to explore gas-fired grills, pool heaters, water heaters, portable cookers, and more. They also refill and exchange grill tanks at their offices, and businesses rely on Pico Propane for commercial propane and forklift cylinder exchanges. Many customers praise the great customer service provided by staff like Nadine and Sarylee, who are helpful, knowledgeable, and able to resolve issues efficiently. However, some reviews mention challenges with service consistency and communication, especially during account setup or delivery scheduling. One customer expressed dissatisfaction with a confusing request for meter photos and misunderstandings about tank color and placement, leading to a switch to another provider. Nonetheless, Pico Propane has demonstrated willingness to address concerns, with managers like Nicole reaching out to apologize and improve customer relations. Overall, Pico Propane is viewed as a reliable company with friendly staff, especially appreciated during the installation process and for their efforts to resolve problems. Customers value their professionalism and the quality of their propane appliances, making Pico Propane a popular choice for residential and commercial fuel needs in the area.
Excellent customer service from Althea, very detailed and great communication. Thanks
April 2024
We were looking for a new company to set up service with,we called Pico Propane and spoke with Althea, she was very professional and pleasant to work with, we were able to set up our account and begin service without issues or delays.i would definitely recommend this company and this CSR.
March 2024
Great customer service, Althea was extremely helpful in resolving an issue I had, because of her I'd definitely recommend their services to my friends.
