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November 2023 by Camilia Cadestin
This is a good facility. It is clean and nice. Go see April she gave us a great price!
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October 2023 by D&S
April is awesome! Made it easy to rent, showed available units. Nice, clean units.
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October 2023 by Jason
So called manager April is a total and complete disgrace !!! That "lady" should be terminated for her lack of professionalism. She gives nothing but an attitude and refuses to ever help. She goes silent and writes a number down on a card and walks out of the building. Some guy from another supposed store calls back but can't do anything because he is nobody himself. I left the facility and went down the street to extra space storage where they are cheaper, cleaner and waaayyyy nicer than this beast of a woman. Then they try to respond to me Google review and say they have no record of me being there. Unit # 8 genius!!!!! No worries guys, taking my business elsewhere!!!!!
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October 2023 by Bryon
As you can see, it has been 2 months since my review and not even a response.... .. They continue to confirm why they are a horrible storage unit. STAY AWAY!!! ...... And to J Casimir from the previous review, just give it time and you will see what I am talking about.
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September 2023 by Petal R.
The sales representative was so friendly and helpful. He was efficient and we left the facility happy and thoroughly satisfied. Will definitely repeat and recommend this storage facility.The price was affordable and the rep even worked with us to attend all our needs. Must see Joseph, very explanatory.
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September 2023 by Bryon A.
This storage facility is by far the worst I've ever encountered. Despite my years of patronage, I've faced recurring issues that I initially overlooked because of its proximity to my home and the convenience of access, even though they temporarily revoked 24-hour access until I voiced my dissatisfaction in a negative review.My recent ordeal involved the theft of two of my motorcycles from their storage units in March. Shockingly, none of the on-site staff bothered to inform me about the incident, claiming ignorance and indifference. Upon discovering the break-in upon my return to town, I promptly reported it to the management team. To my dismay, April, one of the staff members, responded dismissively, instructing me to "calm down," insinuating that I was somehow at fault, and expressing baseless concerns about my temperament. I remained professional, seeking answers about the security lapse and why no one had notified me.April's initial rudeness extended to an offer of tools for me to repair the damage myself, a suggestion I found ludicrous. Only after I expressed my intent to vacate the facility and highlighted April's lack of empathy and poor treatment did she begrudgingly apologize, though it came across as insincere.My primary concern was to determine the exact date of the motorcycle theft from my storage unit. Despite the presence of surveillance cameras with a clear view of my storage row, April claimed to have reviewed the footage and couldn't identify when the theft occurred. This seemed implausible, leading me to suspect either negligence or the involvement of someone within the staff. Regardless, it's inconceivable that they lack footage of the theft.Attempts to escalate the issue beyond April have been met with silence, which raises further concerns. I strongly advise against using this storage facility, particularly if you're storing valuable items. While April may be pleasant initially, her attitude takes a sharp turn once you're a customer, especially if you happen to be a person of color. Asking questions or raising concerns with her will trigger defensiveness, even though it's evident she's failing in her role. This has been an exceptionally terrible experience, and I intend to share my story with anyone willing to listen.
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September 2023 by J Casimir
April is best! These storage units will not disappoint you! We are satisfied and recommend highly .
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August 2023 by Paul Mutchler
Nice clean and accessible storage. Consistent professional office staff, April.
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August 2023 by Elinett Medina
As a small business, we are always looking for the best alternatives for our business/customers. April was absolutely amazing, provided the help we needed, and gave us the best deal.
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August 2023 by Marc Okeefe
Thank you so much, Joseph! I made a reservation on that Sunday and was ready the next day. Great customer service, I highly recommend!
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June 2023 by Bryon Augustinos
This is the absolute worst storage facility I have ever seen. Though I have been with them for some years, I have had trouble in many years past that I overlooked as I needed something close to my house that I can access when I need to, (though at some point they took the 24 hour access away then gave it back when I posted a bad review). At this point, I had 2 motorcycles stolen out of their storage facilities in March. No one who worked on premise notified me because they didn't know and didn't care. When I came back in town and found that my storage and my neighbors storage was burglarized, I reported to the management team. I was told by April to "calm down" as if I was at fault somehow and she was scared about my "temper" that I didn't even have. I was professional and wanted to know how this could happen without someone notifying me. She was extremely rude and uncaring. She then tried to offer me tools to fix the damage myself as if that is something I would even do. I wrote an email letting them know that I would be moving out and that April was rude, lacked any kind of concern, and treated me poorly. It wasn't until then that she came around said she was sorry. (Very unauthentic). At this stage, all I wanted to know is the exact day that someone came to my storage unit and stole my motorcycles. Even though they have a camera that clearly points the direction of my storage row with a clear view, I was told by April that she checked all the footage and could not see when someone stole them. This is impossible and also makes me believe they either know they were negligent, or someone who is employed there could have something to do with it. In either case, there is no way that they do not have footage as to when my bikes were stolen. At this point, I cannot get in touch with anyone above April which I find odd. If I were you, I would stay away from this storage facility all together if you store anything of value. April will be nice to get you in the door but once you are in, she will change into a nasty uncaring person who will treat you like a "Karen" if you are a man of color. If you ask her too many questions, she will get defensive as if you offended her even though she obviously cannot do her job properly. This is the worst experience I've had anywhere and I am going to make sure that I let everyone know that will listen.
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June 2023 by M R (None)
As a current renter I decided to upgrade my unit. Jovaya made my transition to my new unit as smooth as humanly possible. She is professional, courteous and a pleasure to work with. She answered any and all questions that I had. Five star service all the way!
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June 2023 by Colleen Merrick Fitzsimons
So thankful to have found this location. April took care of us start to finish and was simply amazing, knowledgeable and helpful. I have had many storage units over the years and this experience has been tops!! Thank you, April!!!
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June 2023 by Davey Philip
Jovaya, April and Joseph are the best you can ask for. Jovaya,April, and Joseph always have smiles on their faces making you feel welcome.
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June 2023 by Free RV
April is best at customer service. Great company over all! Highly recommend!
