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November 2023 by Laura Henao
I came here like 2 weeks ago, my first time and let me tell you, it was a total disaster. Their machine or car washed system messed up my car paint. The guy calls me over, points at the damage, and insists it was already there. Like, seriously? I know my car, and it wasn't looking like a hot mess when I drove here.I didn't want to get into a full-blown argument, but to top it off, I spot the same black spots on the other side of my white car. What's up with that? And get this, he has the nerve to ask for an extra 30 bucks to fix it with some polish.Save yourself the headache, Don't bother with this place. They messed up my car and charged me extra for their screw-up. Not cool.
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October 2023 by Rick F.
Used to go there for oil change and some repairs along with car wash. Oil change and repairs are closed for good. Car wash was not like it used to. Did not spray the front as before to remove bugs. Attendant at the front seemed lost and not know what was going on. Never going back.
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October 2023 by Juan Bravo
My experience was not good. I’m not a regular user of cleaning services and I was confused about what to do. The person was supposed to guide me showed a cold actitud from the beginning. I accepted that I didn’t read the instructions because I was putting attention to continue into the rail. However, the guy started yelling and insulting me because I was not in neutral. I explained that was my first time but he still was on his actitud. I received a full refund because I refused the service. Guys, how companies are growing up with new customers? Try to do your work like the first time, be kind, doesn’t matter if you are doing it the whole life.
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October 2023 by Bob K.
I purchased a buy-3-get-2-free deal and had issues with that ticket. The attendant told me the owner would need to help me get the issue resolved but let my car go through for free. The owner called and got my issue fixed. Great customer service. Free vacuums that work really well. They do an initial prespray before your car goes through. Definitely buy a wash that includes the hand dry, they do a good job.
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October 2023 by Kirsten W.
HORRIBLE - DON'T WASTE YOUR MONEY!!! This car was has been continuously gone down hill. I agree with all the Reviews that say the water they use to clean the cars is DIRTY/Recycled...the Dryers inside do not dry the cars off and the Vacuums do not work at all - AND they went up in Price to $7/Exterior Wash - what a JOKE - and with so much Competition - people should avoid this place at all cost. I would rather pay $3 more up the street for a Clean car and working vacuum. The Employees are so nasty as well.....we pay more - get a worse product AND Insulted!! R I G H T!!! On Mon 10/23, my husband stopped by there for a quick wash - it was on the way to his appt. The Pay kiosk wasn't working and no Employee was around and there were 3 cars behind him. My husband honked to get the employee attention and what he got instead was a RUDE LOUDMOUTH with an attitude. The Employee was a man in his 30's at around noon time. When he approached my husband the 1st thing he SHOUTED was "How long you been coming here"? - Didn't even ask what the issue was...! My husband said "about 1,000 times and the machine is not giving me my receipt". The RUDE employee said - well then you should know how it works". My husband was taken aback and asked the Employees name - who refused to give it. He then asked for the Manager's name and Employee refused to give it. My husband said he didn't want the service today and the Employee said "I DON'T GIVE A S**T"!!! Who does that???? Then my husband said he planned on notifying the Owner of his conduct and the Employee said "I DON'T GIVE A "F"!!!!!!...I plan on contacting the Owner directly because I would never want the likes of this person representing me or my business - but, they don't seem to care about the useless machinery they charge customer's good $$$ for, why would they care how the Customer is treated? PLENTY OF OTHER CAR WASHES/MECHANICS AROUND....and just from the issues above - I wouldn't trust their mechanic service either....We have 2 cars BTW and neither of them will ever return to this HELL HOLE of a Car Wash.****Reading the responses by this Company to other reviews - I won't bother to waste my time contacting directly - they really do NOT CARE - I am sure they know who/what they have working for them*****
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October 2023 by T Sheffield
Don't Go! This place is a DISASTER! Their machines needs updating from deteriorating materials because I spent 20 dollars for a wash and had to HAND clean off all the pieces of rubber hard spots their machines left all over the car! “The proof is in the pudding” !!
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September 2023 by Kseniia Boeva
Horrible car wash. I've never seen anything worse than this car wash. Nothing works. No cleaning cloths for the car. The vacuum doesn't work. It doesn't read cards. The car remains as dirty as it was. Money wasted.
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August 2023 by Philip Altland
I used to like this place. Their cheapest car wash including interior is now $40! The air conditioning inside is not working. They open at 8:00. At 8:45 the guy who does the interior hasn't arrived. If they didn't have my $40 I would leave. I am NEVER coming back here again! There is no excuse for this kind of service.
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July 2023 by Denise Smith
I drove up at 6 pm to do a quick wash...or so I thought. I purchased the $12 wheel deal which included tire dressing and buff dry on the signage. I inserted cash into the kiosk, 2 - 5 dollar bills and 2 singles and didn't receive a receipt. I hit the help button. There was 1 lone attendant working inside the car wash who came out to see if he could help reset the kiosk but was unsuccessful. After 15-20 minutes of chaos looking for someone who knew how to bypass it, which included a co-worker who did not speak or understand English but alleged that I didn't pay, the original attendant got permission by someone he called on his phone to let me through. He was very nice and apologetic, the co-worker...not so much. She disappeared immediately. I was disappointed that there was barely any soap that was dispensed when I finally got my car on the conveyor belt and the wash apparatus has seen much better days. The tires were sprayed with something but the sprayer missed large spots and the buff dry only did the hood and stopped. This experience really wasn't worth the money, time or effort.
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May 2023 by Scott Obloy
Had the Stang detailed and waxed by the fine crew @ Poinciana!!! 5 Star Service!!!
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May 2023 by Jonathan M
Great place to get your car washed. Plus you can be an Unlimited member for cheap and get your car washed as often as you like. I have the membership and love it. Thanks!!
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May 2023 by Leslie Andrew
David did a great job! My car had A LOT of sand everywhere. Got my car back spotless! Definitely recommend him!
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May 2023 by Kimberly Baquero
This is the worst place to wash your vehicle. It is an automated pay machine and the customer service is horrible. I had trouble with the machine to pay and called for an attendant, no one came. And when I got out the car to get someone all they did was tell me to pay double for something I wanted to pay that was going to be cheaper. DO NOT GO HERE!I love how they reply and decide to give another amount, $20 when in total I was trying to pay $37 for a in and out wash without the monthly plan and Rafael wanted to charge me $50. I will prove to anyone with pictures your false advertisement posters and your Rude reply to the actual events. AND HOW RAFAEL REFUSED TO CANCEL MY MEMBERSHIP ON THE SPOT, even though I told him, fine charge me $25 for a poor wash and I never want to even hear from this place.
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April 2023 by Yajaira Ramos
Great service! Recommended! They are always willing to help and treat customers with respect!One thing I would recommend is to provide the employees protection from this very hot sun, every time my dear Maeia dries my car, I can see how much the sun is affecting her, and the others that do the drying. I appreciate the great service provided for us members when it comes to driying and shining the tires! There's two memberships in our household, but we trust the service. Missing Santos, he was always so helpful, he went above and beyond, plus was always cleaning and working! Thanks to Rafael for also providing a great service!Services: Wheel washing
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April 2023 by Julio Ortiz
Brent did an absolutely amazing job. I’m not from the area. But next time I am back, I will not hesitate to go back!
