-
April 2024 by Derek Williams
Food quality is consistent and good. I consider it healthy fast food. The customer service skills of some workers, including managers, can be improved - EXCEPT for the young ladies who usually man the drive-through, who are efficient & polite.Wheelchair accessibility: Wheelchair accessible.
-
April 2024 by Jody
The prices for a half chicken dinner rice and beans is up over 50% in the last year when's it going to stop?
-
March 2024 by chino rivera
Food is always pretty good,but man this place needs to be cleaned and fixed up in and out...dirty and moldy everywhere,bathrooms are always gross
-
March 2024 by Scott Morris
The food is good between the rotisserie chicken and the soup they have. There are several other good dishes as well. Not much of a place to hang out thoughVegetarian options: The plantains there are terrific
-
March 2024 by Lina marcela
The worst tropical chicken I have ever seen and its workers, such bad service, DO NOT GO HERE!!!!!!!!!!! They should change personnelThey never have anything!If they don't want to work, they should be at home.THE MANAGER NEVER WANTS TO DO ANYTHING!
-
March 2024 by Marlon Ortega
Bad service, my order takes maybe 25 minutes, and when this came the fries and beans were missing. I don't no recommend this pollo tropical, so sorry.
-
March 2024 by R D
Need to get back to the old days, when the seasoning was
-
March 2024 by Panzer Vor
I went yesterday ñ, so far the same preparation, the place is cold again to satisfy hunger it is quite good.
-
February 2024 by Martin
Placed an online order at 4:41pm and was not ready until 5:20pm my food was sitting on the kitchen counter, I found out after complaining and someone just didnt pay attention to it. Bad service here.
-
February 2024 by Uri Ortiz
6 mins before They even looked at me when I was standing at the Order counter. After waiting another 9 minutes they called my number. They called a number out I asked twice if it was 313 but I got another blank stair then a yes.Took it back to the table and found no napkins Or utensils In the bag. Ask for utensils they looked at me like A deer caught in the headlights. They obviously didn't understand english. So I said you know, a fork and knife As I pointed to them. they finally said oh! and handed them to me. I go back to my seat, open The container and it's the wrong order.Soni finally get the right order, start cutting the chicken and it is bone dry.The long and short of this experience is, don't eat at this place their people are lazy, poorly trained if at all, do not speak english well if at all, and could care less about doing their job never mind doing it good.Service - substandard and so was the food.
-
February 2024 by Joe Amico
Great citrus marinated chicken and coconut shrimp. The black beans and yellow rice are yummy. Had some trouble communicating with order taker and room was freezing.
-
January 2024 by Alejandra Giler
Went for the first time a couple of weeks ago with my niece (January 2024) and everything was fine and dandy until a lady picked up a verbal fight with one of the staff members and the loud lady wouldn’t keep it quiet, she kept trying to scream at the staff. It was an unpleasant experience but I think Pollo Tropical asked her to leave bc the lady just started leaving? I’m not sure what happened but quite a few tables weren’t clean. However, the food was ON POINT! And I’ll probably come back again because the avocado bowl was delicious. The Yuka bites are yummy too! The churros I do not recommend.
-
January 2024 by Lori Colan
Pickup order: wrong sides, left out the salsa.
-
January 2024 by teedancing
What killed the experience for me was the employee behind the counter taking my order. He looked at me with a face. That said, why are you here, your bothering me, I don't want to be here. Training would do wonders. The company needs to invest in such training. The food is mediocre. I would bypass this place and go to 7-Eleven for greasy food.
-
January 2024 by Midnight Wrangler
The food is fantastic. Unfortunately, the man that took our order was pretty much a (fill in the blank)
