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November 2023 by Popo G
We have purchased Ashley Furniture for years and have been satisfied.The salesperson, Trent, was very helpful. Furniture delivery time about a week, which is pretty good. We would shop this store again.
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November 2023 by Bree Dallies
The employees were really nice until they saw I was only buying 2 clearance rugs. After that they were extremely annoyed with me and my party, it was disappointing. I just bought a home and wanted to look around before going back tomorrow after we got measurements but now I don’t know if I will be returning.
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November 2023 by Vickie Brannigan
Love the many bedroom set choices we had at Ashley Furniture! The professional service we received from Reese was a pleasure. He answered all our questions and offered great suggestions! THANKS Reese!
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November 2023 by K Peter Evans
Ethan was patient and we left the store with a pending order to look at a comparative product. We called the store and it was difficult with admin desk. Returned to the store and completed order with a maybe on extended warranty. Returned home and called store, talked to Sapphire who said she would remove warranty charge and call me back. She didn't call. Called back Tuesday and spoke with April who explained the process and emailed confirmation. Chair arrived today by two outstanding delivery gentlemen. The color is not the same Sand that was pointed out to us. We are satisfied but will hold final judgment until credit hits my account. Ethan and the delivery was the highlight of our experience
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November 2023 by HeathaFeatha
Super easy store to navigate with a great selection. Ethan was super kind and helpful. I was able to pick the items I was interested in and have them emailed so I could check measurements and have the prices in hand. This became super helpful as I am moving and needed to check measurements/placement prior to placing my order. I went back today and Ethan was able to pull up, adjust, and place my order. Yay!
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November 2023 by Staci Seddon
Sales were nice. Sort of. We were all cash buyers, over 5k spent, and everyone seemed so put out about it. The girls sitting at the desk where you pay seemed very put out and seemingly so bothered by having to work. They were talking back and forth about being lucky something was not put away. Other workers just sitting around looking grumpy. Took them awhile to actually take our money and with the attitude we were a second away from taking our money and leaving. It was later in the evening, I was tired and just needed furniture so I talked my husband out of going somewhere else. Will not go back.
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November 2023 by Amy Cottrell
Our salesman, Ethan, knew the inventory well and took time to match our needs. There was no high pressure, but good old fashioned (and professional) sales. Prices were fair and options plentiful. We would happily go back the next time we need furniture.
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November 2023 by Kristin R.
Kirsten was amazing! She was extremely knowledgeable about the furniture pieces, the quality of each piece she showed us, and expressed the value of Ashley Furniture. We had a great experience at this location. We’ll be back and looking forward to working with Kirsten again.
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October 2023 by Lori Parker
I normally do not care to visit retail stores due to pushy judgmental sales personnel. I must say I actually had a wonderful time at Ashley Store. Eva, my sales woman, was a real gem. Eva was helpful, courteous and very patient. I could not have asked for a better experience. Thank you Eva for all of your help! Love the furniture I purchased. I will be returning again very soon.
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September 2023 by Sharon Weigh
We were greeted very pleasantly by Joan. I shared my 'wanna see' list. Unfortunately, 3 out of 4 selections were not available. However, after looking at a few living room sets, Joan directed us to a set she felt we would like. Which we did. Joan was thorough, patient, and genuinely appreciated us.
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September 2023 by Tina Russo-Rios
Joanie took time to help me with two phone orders. She even had to ask her manager questions and one question helped evert a miss-match of headboard and frame. Very glad we will not have an issue. All is good and our delivery dates should be good. Thank you Joanie for your guidance and patience with me and the doorbell.
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September 2023 by Reber Skiles
Bought a sleeper sofa and it is made so bad. Loved the couch when saw it in store. The one I looked at wasn't a sleeper sofa.Still love the couch but it isn't made well.called Ashley furniture sent a tech out and he can't fix it. The mattress is so cheap and can't sleep on it. He has ordered cushion that are suppose to be better. Will never buy anything from them again. I had a sleeper sofa in 70s that is so much better than this one. My mom bought a couch from big lots and it sleeps great and has a beautiful mattress.
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September 2023 by Joy Kinsler
My mother, Brenda, went into the store to purchase a twin size mattress. The sales person showed her one that she liked and she bought it. The mattress that was delivered was not the same mattress that she picked out. She immediately called the store to report the mistake but they refused to take the mattress back because it had already been delivered even though it had not been used. My mother was not made aware of any type of "return policy". The associates in the store treated her rudely and refused to help her in anyway claiming that the mattress could not be returned. She asked for the phone number to the corporate office and was given the incorrect phone number on several separate occasions. We suggest that you go Mattress Firm for good service and quality products. Will will not be returning to Ashley for any reason!!
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September 2023 by Raul Fernandez
My wife and I were looking for several pieces of furniture for our new home. With just a brief description of what we were looking for, Aaron Arriaga immediately showed us what we were looking for. On his tablet he showed us the different color options. He did this with the several pieces of furniture we were looking for and everything matched perfectly! He also helped us with the delivery date to make sure we were happy with our purchase. We are so thankful for Arron. His knowledge of the available inventory made our experience at Ashley such a joy…THANK YOU AARON!
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August 2023 by Jason Canada
I give this one star based on their customer service. The sales person Hailey was extremely polite and helpful. We paid in full for the sectional we got but when it arrived on the delivery date, there was wrong pieces. I understand this happens but when I called to see when I would get the correct pieces, I got the run around and no one could give me an answer. It’s been 2 days and I still haven’t heard anything. Not only do they already have my money but my wife has taken days off work which she doesn’t get paid for, so that’s more money lost. I’m to the point I am thinking about sending it back to get a refund. If I had financed this and was late on a payment they would repo the furniture.
