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December 2023 by Karen West
Really knowledgeable and friendly people.
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December 2023 by George Baker
Great experience! Associates were very helpful, attentive, and was able to answer all of my questions quickly. Greeted immediately when I walked in the door.
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November 2023 by MIKE SLOMER
Salesperson was very friendly and knowledgeable. She made the phone upgrade very easy and helped us to understand our new phones.
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September 2023 by benjamin owens
Employees should spend less time telling customers about their personal life. The time I spent waiting was a bit much. They could have been helping other people while the phones were transferring instead of telling personal life stories. Telling your life story doesn't build customers it's just venting.
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September 2023 by Keisha Godbey
Charelys was absolutely amazing! My son got his phone stolen at school and I needed something cheap to be able to communicate with him while we dealt with the situation. She contacted multiple stores and got one shipped down here. She really went above and beyond! You can tell she really cares about helping her customers and does such an amazing job. I hope your leadership knows just how amazing of a job you’re doing ⭐️⭐️⭐️⭐️⭐️
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September 2023 by Sylvia Dudley
Hello, My name is Sylvia Dudley, and when I arrived at the AT&T store today, in a panic, looking for help, I found Mr. Lee Graham at your Heather Island location on Maricamp Road in Ocala. He was wonderful, jumped right in and solved my issue. He fixed the phone in no time, but I was now afraid to trust my old Galaxy S 7, and opted for new phone. Lee went above and beyond explaining everything and even jotted down addition instructions to make sure that I was leaving with a clear understanding of how everything worked. He also gave me his business card in case the I had more questions. Lee is an asset to your company, and I hope there is a raise in his future, because he earned it. He was the only person in the store, and maintained a polite, professional attitude as he greeted incoming customers.
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September 2023 by Shawnagod
This particular location was already chosen for me by my Agency a few years ago, and I will say that the Customer Service here is the best. In the past 2 years I’ve gone to your other stores in this region due to location approximately at that moment, with minor issues; which were resolved perfectly. I’m very happy with your corporation, and noticed your high customer service standards.In my observations, there’s pure talent in “my” store location. Your employees are young, very respectful to others, intelligent, and work very well together. Maybe it’s the harmony here. For professional and personal mobile service I do refer this store.No pictures to show, Apple iPhone 13. Red. Very good.White Hat Alliance 2023
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September 2023 by Nayezda Feito
It was an issue with my husband's iPhone, SOS connection only, so we came here, and the issue was that he has a 5G cell phone with a 4G Sim card, so the issue was resolved in a second.
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May 2023 by Chandra Davis
Randy and Jaylin at the Parkview Commons strip mall location were excellent..Randy was awesome from the moment I entered the door until I left..Customer service from both of these employees was top notch..I will be returning in a couple of months to do business at this store because of them..They made my experience in the store pleasant..as well as another customer I had the privilege to see them take care of in the store while I was there. People like this is who you need to represent you with hospitality and customer skills..
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April 2023 by Monica Cole
In and out in five minutes! My phone needed serious repair after a mishap and Charlene set me right up. Offered a same day service location or an at home option. Took the at home option. Repaired next day. Technician was equally as pleasant to deal with. Every action I have had at this location has been one to make you want to continue using it. And I will!
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April 2023 by The Captain
I went there yesterday with a problem the manager was so awesome and sweet and sorted every out 5 star service they are the best! Thank you
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February 2023 by Ernest Sullivan
Excellent service and knowledge. I didn’t have to wait there while they transferred my info to my new phone. Randy called and texted me updates and when the phone was ready. There was another awesome young lady who also helped (sorry forgot her name). Thank you!
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December 2022 by Dr. Jamal Fakhoury
My AT&T experience was very good. My representative was very patient and committed to help me with all of my phone and plan requirements.Highly recommend him for a job very well done.Thank you.Dr. J
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November 2022 by Grid Bomb
Randy was amazing sales rep. He went literally above and beyond to take care of my exchange.. the entire event took approx 2 hours to complete due to regular foot traffic and slight hiccups that were not the stores fault. The Staff here were exceptionally polite and talkative. Enjoyed my visit to this store. Thanks randy! I'm enjoying the new s22 ultra 512gb and buds2
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October 2022 by Christopher Anderson
Randy was amazing sales rep. He went literally above and beyond to take care of my exchange.. the entire event took approx 2 hours to complete due to regular foot traffic and slight hiccups that were not the stores fault. The Staff here were exceptionally polite and talkative. Enjoyed my visit to this store. Thanks randy! I'm enjoying the new s22 ultra 512gb and buds2
