-
February 2025 by M
Adan was very pleasant and helpful to work with. Great experience at this store.
-
February 2025 by Mitchell Leffert
Only focusing on making the biggest sale they can. No concern for the customer. Staff is inexperienced and poorly trained. Do not trust them to transfer your data! They just want to get your money and get you out the door. Should have gone to Verizon.
-
February 2025 by Douglas Myers
I came to them with an new internet application. I've been trying for the last year to make it functional. It now works, I'm impressed.
-
February 2025 by Sherri Guzman
Excellent and competent customer service!
-
February 2025 by Kymmer Rush
James met me at the door (no waiting) and walked me through everything to get a new phone. He was fantastic. I'm going back for his help when my new phone comes in
-
February 2025 by Sherri Harrison
Phone freezes,sometimes get a black screen,and there is a party line on my phone...(NOT HAPPY)!!!!!! I hate TMobile but it was better than this
-
February 2025 by Angela Stewart
Great experience!! It was a busy Saturday and we did not have to wait. In and out in 30 min. Exceptional customer service Nadir H was amazing!
-
January 2025 by Cheryl “Gan” W
Always courteous, kind and they know their brands. We are very pleased with the help James gave us.
-
January 2025 by T. Middleton
I went to the AT&T store in Ocala, FL. I needed assistance with putting on a new case cover for my iPhone. Cassie was quick to assist me with that. She replaced my case, did an outstanding job at it, and with a kind and friendly smile.
I’m so impressed and grateful to her. Calvin was there at the table as well offering great conversation with us.
This is an amazing store, very friendly and helpful associates there. I will recommend this store to others…
Thanks again,
T. Middleton
-
January 2025 by Michele Pettibone
Adan at the store on 4405 SW College Rd Ocala FL was in too much of a hurry to help set up my new phone. I wanted help with switching and cancelling lines, was told it wouldn't be done. When I explained I've done it before he proceeded to tell me he has 17 years experience he knows it can't. I asked to speak to the manager, he comes out with same attitude. Says I screwed up and now I had to pay for it. Only way to fix it was to return the new phone and pay a restocking fee to only buy it again with an upgrade. So basically that manager has trained his people to be rude because they acted exactly the same rude manor to me. I went a few miles down the road to a retail store, they did everything I asked and corrected everything without charging a dime. I have always been told to use the corporate store, I will never do that again. I will use the retail store down the street. Aden was very cocky and rude. As well as his manager was just as rude!
-
December 2024 by Heidi Neal
Expert assistance. Service was prompt. Person was knowledgeable.
-
December 2024 by Jonathan Duffany
This place is an absolute scam went in to upgrade my phone unfortunately was not eligible yet. Carrie talked us into adding a line which at the time didn’t seem like a bad idea that way I could have a business phone and a personal line was told my bill was going to drop a few dollars to $178 a month got my first two bills and it is well over $300 a month!Went into address the issue and was basically told there’s nothing they can do. Will be switching service
Update talked with Tom the manager he is useless they don’t care about anything but getting a sale might as well be a used car dealership. Complete scumbags at this store!
-
December 2024 by Sandra Stipins
We recently purchased 2 new phones at AT&T and worked with Dionie. He was a pleasure to work with, loads of laughs as we got our new phones.
-
December 2024 by Mike Giordano
Great customer service. Was in and out in 15 minutes with a new phone
-
December 2024 by Pam thompson
It is a true pleasure to have people that want to help solve a problem . Errol did an amazing job, also Calvin the store manage was very helpful too
