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February 2024 by Rosanne Vargas
Someone greeted us when we came in. Very nice service. Everyone was professional and friendly. Fast service.
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February 2024 by Ali Berman
The Best Most and Most Professional Banking Institution in Ocala! My review is regarding all of the team members at this branch. Trust me, it is worth traveling a little bit to get the most dedicated Financial Professional to help or guide you. My huge compliment and personal recommendation is to see Maria Harrison. Maria is a Senior Banker, Financial Officer. Not only is Maria extremely patient, proficient and diligent. Maria is kind and takes as much time with you until your issue is resolved. I can honestly say that the World needs more people that are as kind, caring, patient and as Intelligent as Maria. I have a Great Experience every time I go to Maria with a concern! - Alycia ( Ali) Berman
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January 2024 by Fred Jomy
Ladies and gents THE BANK where the employees get mad when you are there to open an account.
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December 2023 by Juan edgardo Larrivey
All very well
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September 2023 by Rick Schneider
On the day I was moving into my house in Ocala, the mover required a bank check before unloading. I drove to this branch assuming they would be open by 9 am. I was wrong. I had to wait an hour for them to open at 10 am. 10 AM! Their hours are 10-4 Mon thru Fri. 30 hours a week! No weekends. Really? This gives a whole new definition of bankers hours. This branch receives consistent one star ratings going back many years. The reply from management is always the same but apparently nothing ever changes. Pathetic.
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August 2023 by Doug Harding
Worst bank I have ever been to. I dread going there on Fridays. Plan to wait in line for 30min every time. Prepare for one teller to serve everyone. And, what bank opens at 10 Am. Do they understand people have to go to work . Best bet , CHANGE BANKS. All BANK OF AMERICA'S are the same.
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July 2023 by James Lambert
Went in on a Friday afternoon to get cash and only one teller worked the counter.Finally made it to the counter and the bank had a limit on how much you could withdraw!It's the depositors money or so you would think. Pathetic!!I absolutely would not recommend this bank !
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December 2022 by Ann Smith
I have been with Bank of America since 1981, 41 years! I have NEVER had such bad service as at this Branch since moving to Florida 8 years ago. It gets worse and worse! Customer service is Horrible, at times only 1Teller handling inside and drive through! Employees inside just walks around like they don’t care! I’ve discussed my concerns with So Called Management but no concern! I sadly decided to move majority of my Money, Savings and Checking to another Bank, Chase. I get wonderful service there, they care about their customers and open regular hours where B of America is ONLY 10-4. I still have a small account there but dread each time going! I know this Review will go No Where but I’m only hoping it does! It’s REALLY SAD!
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October 2022 by Dana Pruchnicki
I've been doing business at this branch for 19 years now and have seen it steadily decline over the years. Yesterday, Friday November 7, 2022 at 2:50pm the breaking point happened where writing a negative review was warranted.I arrived at the drive-thru only to find it completely closed. One can't make a mortgage payment via the ATM and therefore one has no other option but to go inside. With approximately 20+ cars in the parking lot, no way was that going to happen so sometime next week I'll try again. In the meantime, I've decided it's time to find another bank. If BOA can pay me pennies on my savings but charge me dollars on a loan, then surely they're big enough to pay a proper wage, hire enough good people to take care of their patrons and give the service they claim to be proud of.
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October 2022 by Cheryl Tracy
I never have problems with this bank very busy today
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August 2022 by monica rodarmer
awful service...branch manager just walks around taking info on her ipad...waited in the teller line 20 mins. then transferred to loan officer wait...told wait was to be 1.5 hrs. for a less than 5 min. transaction - walked out, w/b changing to another lender....my debit card has been hacked 2x in less than 6 mos & cant get a resolve...if i could give no stars i would*update to the poor service*...i was scheduled to have a phone consult with the merrill lynch person at 8:30 am this morning...i have a verifying email from them...its now 8:46 am i just called & they are closed until 10am...you cant get assistance w/o an appointment, then appointments are made & not kept on their part...its time to shop for another institution...one that believes that without the customer, they wouldnt have a job....
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July 2022 by Supreme Lorax
Possibly the worst bank to ever deal with I’m 18 and my parents are joint accounted with me and they're banked with them for 10+ years and I’ve banked with them for a year I had no problems with them up until last month I had a problem with a check and they treated me like a criminal and closed my account and I went in person and this lady was very rude she basically gave me a paper said my account was closed and said we were no longer business partners and asked me to leave just for them to say it was an accident 2 days later and I went to chase (which is much better btw) I tried to transfer all my money to my chase account and when I did they re closed my account and told me I had to wait until 7/25 for them to close my account to have access to my money it’s absolutely ridiculous how Bank of Americas standards are this low
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June 2022 by mike sussman
Went to do a withdraw with the teller today. 1 teller and waited in line for 35 minutes. 3 loan officers and another lady wandering around not doing much. Branch needs more help or crosstrain everyone to hop in and help where needed. If I didn't need the cash so bad I would have left.
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June 2022 by J G
1 employee in drive thru,1 at the counter. 20 people in line. Awful hours. Zero concern about customer satisfaction. Don't go here.
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May 2022 by Skot O
Worst bank ever!!!! Only had 1 teller on a Friday at 330pm. Ended up waiting 35min just to cash a check
