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March 2024 by Justin Waddell
Would give one star if I could. Do not use if you have AAA. They do not want those calls and treat the customer like it. A GOOD company would not sign up for AAA calls if they DONT want them. They took 1 hour to dispatch. After waiting 2 hours I finally get a call that they will be a few MORE hours. Called the company for an ETA and was treated unprofessionally. This is the WORST tow company in Ocala.
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January 2024 by K
Horrible Experience
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December 2023 by villagepc
Towed a few of my cars - they respond super fast, are professional - and wield their towtrucks like a surgical knife! 10/10 the best towing company I've used thus far. Shoutout to Robert - you rock.
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November 2023 by Ryan Rohrs
Amazing service I had a tow truck on site within 30 minutes of making my phone call. The man who towed my car was super nice and professional the kind of guy you would trust to take your daughter on a date. He explained everything he was doing as he was doing it so I'd know exactly what was going on. Also was the most cautious driver with the car hooked up. Best tow company in the City of Ocala/Marion County area. Very reasonable towing rates especially considering my tow was after hours and the price was still very fair. They will always be my first call whenever I need a call. Do yourself a favor and program them into your phone under tow truck now before you need one.Service: Car towing
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October 2023 by Ryan Felix
Matt was very quick to return our phone call. Came and jumped a truck off 15 minutes after phone call. Very professional and quick service.
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September 2023 by Lauren Shapiro
Matt saved the day when my husband and I’s Tesla became undrivable while on our trip from Tampa up to Gainesville. He arrived to us within 10 minutes of us calling and was extremely professional, friendly, and knew how to properly tow a Tesla. We had it towed back to the Tesla dealership in Ocala and he made sure to communicate with us and keep us in the loop until our car safely made it back to Tampa. We’re extremely thankful for Matt and C&M towing, and if we ever break down again we hope to be lucky enough to be within range of them.Service: Car towing
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September 2023 by Emily Ramsay
Seriously could not recommend a better crew! Spaz was amazing help getting my car to the dealership (due to shifter stuck). He made the process painless and easy! Customer service was absolutely amazing (which is even more rare these days). Thank you so much for all your help and amazing service!Service: Car towing
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September 2023 by Christian Guzman
After Carter’s, who was a preferred vendor from my insurance, said that my car could not be towed C & M towing, save the day! Spazz is hands-down, one of the most professional, funniest, personable, and helpful tow truck drivers I have ever met. I would strongly recommend C&M towing.
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August 2023 by Margaret
Spaz showed up within 30 minutes after waiting 6 hours for AAA. He was careful with the vehicle and we appreciate the great service!
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July 2023 by Carolyn Gallagher
Carl D. In truck 912 was a knight in shining armor who took me to my local mechanic which was a long tow. I didn’t know where I was when my clutch went out and I waited for four hours; the first tow driver who called would only go local. Carl texted me when he would arrive so I wasn’t so anxious. I am so grateful that Carl got me home!Service: Car towing
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July 2023 by Wendy Cullin
I wouldn’t use this service if someone else including AAA paid for it. My transmission went out 611 miles from home on 75 outside of Ocala Florida. I am a premium AAA member and once we figured out what we were going to do I called them. They called superior towing. I waited for over 2 hours and called AAA back. She said they should have contacted me. I then called superior. I didn’t get the mama name but he said he was the manager, he was very rude for the duration of the call and acted like he was going out of his way for someone. Said that he hadn’t sent anyone yet but didn’t explain why. Proceeds to tell me he doesn’t think he can tow my Mercedes CLK 350 because it’s too low, but does in fact have a flatbed. I asked once I got to uhaul (because this is the only way I can think to get the car home - to Knoxville TN) could they help load on the trailer with their winch and he acted like that was absolutely not possible.Look, I didn’t expect the world but a little compassion would have been nice. If it was a problem just say so but don’t make excuses. I know how it works with AAA and if you don’t want to take their tows then you shouldn’t have signed up with them.Just bad business all the way around.I cancelled their tow and called another company that was great.EDIT: this is the only way I know how to respond to the owner.I see you in the reviews saying you do not work with AAA however when you google superior towing, YOUR business shows up and it’s real odd that you have the same address and phone. So you can say your DBA is C&M but why does superior point to YOU??? You would think if you DIDNT work with AAA you would get to the bottom of these reviewsSir
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July 2023 by Amanda Gibson
Came out and rescued my mom with 2 different trucks in the flash flood recently in under 30 minutes! Great quick service really nice guys. Highly recommend!
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July 2023 by Lonnie Folsom
Amazing service and had a quick to little to no waiting time! The man who towed my car was super nice and professional. Explained everything he was doing as he was doing it so I'd know exactly what was going on. Also was the most cautious driver with the car hooked up. Will absolutely never use another towing company. This company made me feel like family! 10/10 recommend.
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July 2023 by chance diamond
My driver tonight was spaz(John) , I had a flat in the woods and my spare was also flat , he communicated no issues , gave me an eta , and was very polite I will definitely be calling c&m again for my towing needs , not enough people in towing business that have compassion for clients ,10/10Service: Car towing
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June 2023 by Joan R Vezina
I am just so happy that I found this towing company! My granddaughter and I had a blow out in my truck and we were stuck on 75. I called them and we were almost an hour from them and they said it probably would be at least 2 hours as they were busy. They calmed me down, told me to be sure we stayed in the truck and were pulled over as far as we could go. So we sat and waited. About 45 minutes later the driver called and asked me if were in the car and that he was on his way. I told him yes and we weren’t moving anywhere! He got there and told us exactly how he was going to handle everything, getting the car up on the back of his truck but first he put us in his truck and said we would be safest there. He out my truck up I. The back and we went back to Ocala and the tire place he recommended. He stayed and made sure they would be able to replace the tire and we were all set. He went above and beyond making sure that we were all settled before leaving. This is one company who has employees who care not only about the company but also their customers. I found out that they are a family business and I felt that we were being taken care of as a family member! Thank you everyone for making us feel that we were safe and secure when we had such a scary experience! I would recommend them to anyone and everyone I know! Thank you for being there when I needed help with my truck especially since I had a small child with me!!Service: Car towing
