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January 2024 by Suzy Hunter
Once again I’m amazed by the service offered by CarMax! We have bought several cars over the years from various locations. Love the simple buying process. The few times I needed service it was always VIP. Our recent purchase developed into some issues we were concerned about. The entire CarMax Ocala staff went over & above to find a resolution we were very happy with. Thank you to all that stepped up to give us yet another great buying experience!
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January 2024 by Eduardo Cardenas
Overall the best experience purchasing a car! Reggie and Alex were both super helpful and made my experience smooth,easy, and fun. Both salesman answered every question I threw their way making it an easy and hassle free purchase. Thank you CarMax of Ocala the best dealership with kind and outgoing people!
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January 2024 by Diana Fister
All sales people were very professional during the sale of our EV.Very good offer on our sale.Very clean & new facility.A little bit of wait to be seen but we didn't make an appointment ahead. We recommend it.
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December 2023 by Jim Principe
First of all, I was very suspicious with the dealings of selling used vehicle(s) with “dealership” it could be long, tedious, and not good for the seller, you always feel like you got taken… unfortunately dealing with CarMax that was not the case. The whole transaction was smooth, with no issues and the estimate was very fair and to my liking.From beginning of the transaction to receiving the final check for the sell, it was a pleasurable experience. I would definitely suggest using CarMax if you were thinking about selling your vehicle
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December 2023 by Michael C.
Max Care and is a joke, an expensive joke! They will not take responsibility for anything. They discredit the description of things that are broken, "take it to the dealer" they say. YOU ARE the DEALER! It's where I bought it, and paid extra for the warranty!
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November 2023 by Eddie Delvalle
WOW read the reviews of Ocala surprise. I came from Boston to help my friend buy a car on 11/24/23. Anyway she went to test drive a few cars but after the first test drive and we starting communicating with the sales rep and he did not have the right answers and his questions did not make sense almost like he is not in touch with today's world I lost interest. Any way went across the street to Sullivans and she came out with a brand new SUV that same evening.
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November 2023 by Kelly Roberts
10 stars for CarMax Ocala! I cannot say enough great things about the CarMax dealership in Ocala. We had a car brought in from another CarMax. When the car was not in the expected condition, the CarMax promptly called us and told us about the condition of the car. They cancelled our transfer fee, since the car was not in the expected condition. They were very patient with us on many occasions, both when we were browsing car / kicking tires and when we were serious about buying a care. The associates working with us, Renzo and Alex, were super knowledgeable (especially impressive given the wide range of vehicles at CarMax). When they didn't know an answer, they promptly looked it up or asked a knowledgeable manager. They were extremely helpful and patient as we went through the buying process. I love that we totally skip the negotiation process, because their prices are already the best!. When we found another car online that was even better for us, CarMax transferred the car to us, and they were super nice as we exchanged vehicles. Corporate CarMax has also been great to work with. We have bought 3 prior vehicles from CarMax and plan to buy all future cars with them as well. Even if the dealership offered me 5 or 10 thousand off of the new car price, I would still come back to CarMax. Many thanks and hats off to all of the great folks at CarMax, Ocala! Special thanks to Renzo and Alex for helping out the lady who ONLY wants a BLUE car!
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October 2023 by Sara S.
Awful, waste of time experience. Went to get an appraisal for selling my car to them. First they overstated the mileage by 18k miles. When I pointed it out, that led to another wait for them to review and rewrite the offer. Then I get their offer and it was thousands of dollars less than the lowest offer I had from one of their competitors. I reviewed the statement they gave me and noticed they didn't include all the options and features that my car had. When I pointed this out to the representative, he told me it didn't matter. Whatever was given from their "appraisal professionals" was their final answer, even though, yes, he acknowledged he originally got the mileage wrong and could see for himself that included features were not valued on the offer. (I'm talking simple to confirm things things like tire size and navigation system.) They also don't do car pick up or any shuttle service. If you're deciding where to sell your car and you don't get an offer when you enter your car details online, I recommend just skipping the CarMax Ocala dealer experience and going somewhere else.
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October 2023 by Cheryl Costeira
I had a fantastic experience with CarMax in Ocala. We traded a vehicle towards a SUV. After having it for 3 days I realized it just wasn’t the car for me. We had another car brought in, test drove it and loved it. The employees at CarMax were patient, courteous and never pushy. Such a great experience at a car dealership (which I usually dread!). Would highly recommend the Ocala CarMax! Love my new SUV!!
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September 2023 by Marvin Prescod
Just bought a car and I must say that I'm more than happy with my purchase and the excellent customer service which Shanequa provided to me? Thank you for your help! Much appreciated ?
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September 2023 by Robyn Reeder
Last night I went in to the dealership, to buy my wife a Kia soul I was told I wasn't important and I didn't matter. This is unacceptable. I would definitely think before I bought from the dealership they were great people there but I've had issues with this guy before and they do nothing about it.
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September 2023 by Christopher Garlow
Greg did an amazing job at helping us with selling our vehicle. As a family of 3 with 4 vehicles, we have just too many. It was great working with CarMax and Greg. Took our vehicle in for more than we would have got anywhere else and did not even pressure us to try and buy another one.
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September 2023 by Diane Haskins
Experience was excellent. On line offer was great and didn’t change when we brought in the car. Our sales person Jeremy was really good. We are repeat Carmax customers. Couldn’t be more pleased
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September 2023 by Christopher Anthony
This was the easiest Car shopping experience I have ever experienced! Found a car online, had it shipped to Ocala for $99. Then was able to test drive by myself for 30 minutes. Went through it without pressure. Had all financial items done before test drive. Drove away an hour later! Awesome! I will be back!
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August 2023 by dave monell
I asked for an online offer for my truck. It was acceptable so I made an appointment to come to my local Carmax. Everyone was very nice and made the experience easy for us. A few months ago we bought a car at the same location. That was also easy. I'm done with car dealers and selling cars online forever! Carmax is the best!