Cosmo Prof has received mixed feedback from customers. Many appreciate the pleasant staff and improved organization of the store, noting that the shelves are better stocked and kept neat. The new manager is making efforts to enhance the shopping experience, including cleaning the store and helping customers find the right products. However, some customers have expressed concerns about the customer service, mentioning that certain staff members lacked communication skills. Additionally, there is a request for a public bathroom, considering the expenses stylists incur. Overall, while there are improvements, there is still room for better customer engagement.
Cosmo prof always has exactly what I need. The customer service is great and I’ve been shopping there for 25 years.
March 2026
My shopping experience the last few times has been great not sure if this is a new employee or manager, but things really have been different lately with consistent good customer service and professionalism
September 2025
A quick SHOUT OUT to Vincent and Deysha @ #9127 for their OUTSTANDING customer service with the highest level of professionalism, kindness and integrity! They offered ZERO pressure to purchase items I was not looking to buy! Absolutely will return in the near future to restock my hair products 🥳😊
