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February 2024 by Nicole H.
This Enterprise location is a joke..Please Beware..Take lots of photos before and after of miles and gas..This location is a rip off charged me for refueling and still charged me to refuel I had proof of everything,and was called a liar from staff and Manager.Even having proof of miles and gas we put in van ,and still continuing calling us liars..I would not refer my worst enemy to this location..Manager should be Fired.What a joke..!!!!! This location is located at the Ocala airport..
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February 2024 by Tim Mayfield
Enterprise will leave you stranded!!!! If you have a rental vehicle of theirs and they ask you to stop in at any local enterprise because they can’t get you credit card to run where you rented it (1000 miles away) or they run it for double what they tell you. Don’t do it!!! They can only try your card once a day and they will take the keys and you can’t get your stuff out for 24 hrs. If it’s on Friday, guess what, come back Monday and we’ll try it again for the correct amount, said Alan Gu at this location. What about my stuff? I’m a thousand miles from home, my luggage, tools, and trailer are attached. I need to be in St Louis on Monday for my next job. Not my problem, he said, I can’t give you the keys back until we can the correct amount on Monday. Use my debit card card, we don’t take debit cards, I’ll get you cash, we don’t take cash, my wife ran up to our local enterprise to pay with her credit card, we can’t pay it that way. But you just had me stop at any enterprise location to pay my bill, why can’t she? I’m not talking to you anymore, said Mr Gu. I had to get the police to come get my luggage and tools and to drop my trailer in the middle of the parking lot from their truck. Headed to U-Haul where they happily took my cash, credit, or debit, and verified what they were charging before running my card. Enterprise needs to change their slogan from “we’ll pick you up” to “ we’ll leave you stranded”
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February 2024 by Patrick Donovan
I got a rental through the insurance company due to my car being put in the shop,.went and picked up the car. It’s absolutely disgusting. Car hasn’t been washed. Found hair ties over the gear shifter, dog hair on the back rear console just terrible. called enterprise and their response was to come back up there sit in the lobby while they have the car cleaned. Sorry, I do have a job I do have to be at work. I don’t have time to sit at enterprise why they clean the car after I rented it. Which explains why they never came outside and do a walk around with me this time. Would give 0 stars but they don’t offer that option.
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January 2024 by Chase Evans
Will not answer the phone after calling for two days
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January 2024 by Michael Conole
Great customer service.
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January 2024 by G W
Very fast and easy experience
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January 2024 by Richard Kamin
Very nice and helpful staff. Nice car and good price
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January 2024 by Mark mcneal
Place really socks. Spent an hour calling about my reservation and know one will answer. Won't ever rent from here again...!!!
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January 2024 by Tracey Greene
I got a sweet deal on a car. It was really nice. Exemplary customer service for the team that I encountered. Thank you all so much
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January 2024 by Rick Munsell
Actually Avis... but great rental service, much better than I have experienced at "big" places
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November 2023 by gerry ramsey
Great truck only 4000 miles on it . Easy process good price
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November 2023 by Beth Burton
Had reservations for a car and was told had nothing available and it would be 2 hrs. People behind us got a car thought. Yeaaaa Budget to the rescue
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September 2023 by Aaliyah G
Alan was outstanding! I came in on a very busy Sunday afternoon, he masterfully and efficiently handled a constant flow of customers. He was also very knowledgeable and attentive to my concerns regarding my rental needs. His customer service skills and pleasant demeanor are the reason I will continue to choose Enterprise over a competitor. Thanks Alan!!
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August 2023 by Adam Nevis
Very efficient and friendly staff! Right by the airport in Ocala which is extremely convenient!
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July 2023 by sierra mcgowan
Want to shout out to Allen he was absolutely amazing helpful kind and had a smile on his face would give more stars then 5 if we was able to. See you again soon.
