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December 2023 by Bill Excell
It was good. We just had to get use to the new self serve for popcorn and snacks. This was the first time we have been to a movie theater in years. The experience was well worth it.
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November 2023 by Rob McKevitt
The theater was understaffed. It was hard to find anyone to get service if you don't like using the automated process.As far as the movie goes, Killers Of The Flower Moon is TERRIBLE. Don't waste your money!! It's 3 and a half hours of your life you can never get back!But that's not Epic theater's fault.
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November 2023 by Caitlyn Langdon
The theater itself is nice and clean. But the employees were rude. Girl behind the concessions stand had earphones in, seemed annoyed when I tried to get her attention to order a chicken sandwich (which is listed on the menu). I got an attitude with the answer “It’s self serve and these are your options” which seemed to be old popcorn and cold pretzels. Then the cashier seemed just as annoyed, was watching either a movie or tv show on her tablet, which was sitting on the counter. No greeting, just rang up my food and told me my total. Meanwhile, two kids were trying to go into the theater area, and there was no one there to check tickets. Overall, it was terrible. Based on the service alone, I would not recommend.
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November 2023 by Esteban Melchiade
The staff at the theater doesn't exist, these are just a bunch of juveniles playing with each other and talking instead of working. I had to walk all around the theater to find someone that could answer a question.The cashier told me it's self service so I go and grab a pop corn and this woman in uniform from the theater comes harassing me if i paid for what i am grabbing...I go with my daughter to our assigned seats, and this place is disgusting, pop corn everywhere, wet seats, nasty trash.I don't recommend coming here with your daughter to watch a movie, very unpleasant experience
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October 2023 by Alicia Polanco
Exceptionally clean. Love the adjustable reclining seats. Never too crowded and even when it is, operations seem to flow effortlessly. Better amenities than the Regal Hollywood movie theater located nearby on SW 27th Ave.
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October 2023 by Edwin
The movie Theater itself is great, have to give a 2 Star because we were excited about having a birthday party and a movie here, but we were told they were using their party room for "Storage". It's disappointing management didn't care enough to even try to find a solution.
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October 2023 by Ashley Cross
Wonderful movie theater, you can order seats online, they have a bar area for adults, concessions are always full and ready to grab and go. The whole place is set up very confidently and nice. The theaters are very spacious and nice with automatic chairs that movie to your comfort.
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October 2023 by Casey Harvey
Manager, Robert, was so very informative and kind. Delightful conversation while waiting on our food. Forever customer as long as Robert stays part of the managerial team. Seats are comfy and theater is roomy. Love the XL screen too. 5/5 stars. Absolutely would recommend
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October 2023 by Eric
This is a very nice theater with spacious seating. They keep it very clean. We like it more than the nearby Regal, which can be hectic.The staff is very friendly here. I like that you don’t have to wait in line to get popcorn, just checkout, which is also where you get cups. They also have a bar, which we have not tried yet, but looks nice.Note that the app and website can be a bit glitchy at times, which is not the local theater’s fault. If possible, buy tickets at the theater instead.
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September 2023 by Crystal Summer
I’ve been to this theater twice and both times it was absolutely filthy. Trash everywhere , seats sticky and just absolutely nasty .. I had to go down and ask for something to wipe everything down so me and my family could sit down and the person checking the tickets replied “go grab some paper towels and wet them in the bathroom” which I ended up doing in order for us to be able to sit.The fact that I spent over $100 both times and gave them a second chance then I also have to clean up other peoples mess which isn’t even my job is messed up.Such a shame because its a nice little movie theater but it’s ran so poorly.
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September 2023 by Jessica Lopez
Nice movie theater, but sadly not clean. We went to watch the Barbie movie and our seats were dirty. Recommend to bring sanitizing wipes to clean your seats. Floors had trash and popcorn all over including the hallways. Bathrooms were dirty and the concession area was sticky and filthy. Very disappointed on our first visit. Hopefully, theater management takes action because the facilities are very nice and seats are comfortable. Employees were in groups chatting and on their phones.
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August 2023 by Ash
When Epic first opened we were super excited! It was so nice and clean, and the seats were amazing. I would say my last 3 visits have been not too great. The theater always has trash on the floor, seats, and cup holders. The people who work at the concession stand ignore you and when they finally do help you, they don't have any of the snacks they offer. (This happens every time). I would like to give a shout out to Sam (Erin) who actually helped us out and cleaned the area we were sitting at while 5 other staff members were standing around talking. Please don't let this theater go downhill.I also would like to note that I can never log into the epic app and always have trouble getting seats online and through the app.
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August 2023 by Crystal S.
This place used to be so nice and clean but it has gone downhill. It’s gross. All the counters are sticky and wet. There’s popcorn all over the floor and counters in the lobby cause no one is working, they are all sitting in a little group talking and laughing idk maybe they are all on break at the same time, sure seems like it. The carpets by the soda machines were wet and it smelled weird in that area. Then we get to the theater and the ac is busted. Got a refund and left. Don’t take my word for it, go see for yourself it’s a mess. All the five star reviews are probably the employees leaving them. We won’t be coming back to this theater.
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August 2023 by Sara Craddock
This has been my go-to theater, but the last visit was highly disappointing. The concession choices were extremely limited, and the hotdog I got for my 7pm movie looked and felt like it had been there since noon. No condiments for it except some possible mayo packets, an empty ketchup container and a random sauce cup with mustard in it nearby. Was that supposed to be for communal use? Then when there was some sort of technical issue with the movie, they left it to one of the other patrons to let the full theater know what was going on?!? And then just randomly started playing a different movie?!? I've been to movies that had some kind of malfunction before, and a member of staff walked in and announced the problem, whether it could be resolved, and what we should do (go here for a refund, etc). Icing on the cake? Both soap dispensers in the bathroom were empty. Yes, they refunded my ticket AND gave me a free ticket for future use, but they certainly got my concession money for snacks for a movie I didn't get to see. I have loved this theater since they opened, but they have got to open their eyes and see how their standards have dropped.
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August 2023 by Heather Scott
Very nice and clean! It is beyond what I expected. Comforty Huge recliner seat! It already had a closed caption device. It works well. No issues. This is the best day that I can be enjoying this time.
