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January 2024 by Claudio Giannetto
Dropped off my vehicle for alignment at 830am. At 6pm I received a call saying my vehicle needed a part and now it was to late to order it. So my vehicle just sat there for the entire day in the parking lot. They over book themselves, then when the unexpected happens they can't take care of it. This isn't the first time we've had a bad experience with them, but it will be the last.
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January 2024 by Eddie Frederick
I called and was quoted "around $250 + tax" for a brake job. My girlfriend called back to schedule with them and they quoted her $512 for the same service. How lovely of them to take advantage of her.
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January 2024 by Chris Wager
Extremely helpful staff and excellent customer service skills
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January 2024 by Lalesha Railsback
Always the friendliest employees. Comfortable waiting area. Great T.V. shows. Great work.
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January 2024 by Michael
We were able to get in by appointment with the car tire rotation and balance a schedule for the tires to keep the warranty in place .The manager's are really good at scheduling appointment. We purchased the tires from this locating they are great tires .thanks to the staff at this location for the service .
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January 2024 by ASIM SIDDIQUI
In the past three months, my three tires were replaced four times. Each time, they claimed the tire was not repairable. Despite purchasing all four tires brand new with an extended warranty, it seems either the tire quality is subpar or the mechanics avoid repairs. They consistently charge $30 for tire replacements, causing frustration. Other customers have shared similar experiences, suggesting a potential scam where they replace tires instead of repairing them to make a profit by selling the supposedly damaged tires later.
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January 2024 by Turner Transmission
I ALWAYS RECOMMEND ALL JOBS TO GO TO FIRESTONE. THE STAFF IS AMAZING AND THEY ALWAYS DO A WONDERFUL JOB.
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January 2024 by Paige Ruskaup
Joel was the best ! Thank you so much for ordering me a tire from another store and getting me in so quickly
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January 2024 by Nor Cross
One of the techs working there crashes my vehicle and they’re not getting it fixed I would NEVER do business with these people
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January 2024 by Yandrey Escalante
Im very happy
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January 2024 by Maria Low
Easy to make an appointment even on a Saturday; the prices are reasonable and the service is impeccable. Steve was very helpful and professional.
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January 2024 by Loretta McCombs
While traveling through Florida, we began to hear a thumping in our RV, so we pulled into the Firestone in Ocala. Joel was very responsive and got us in to check things out. We found the bearings in the right front needing replacement, and he told us it could be done that day! When they got to it, the bearings were fused to the spindle, and our older unit no longer had the part in production. Joel very graciously allowed us to stay at their facility and told us he'd try and locate the part in the morning with no guarantees of when, where, or if it would even be available at all. This, of course, would be a huge problem as we would not be able to drive the unit at all unless the part could be found. Joel arrived bright and early and found the part in a local salvage yard. When they began the repairs, he found he didn't need the part after all and let us know that saving us several hundred dollars!! An honest, reliable shop with such integrity is a very rare find!! Kudos to Joel and his team for their hospitality and kindness. We will forever sing your praises!
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December 2023 by Jim Towry
Great people working there who have the customer interests first. I feel treated honestly and the work is quality. I have always been satisfied by the work my vehicles have received. These folks are consistently easy to work with.
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December 2023 by B K
Tyler, Joel, Riley took great care of my vehicle and didn’t push any unnecessary repairs. They were kind and helpful.
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November 2023 by Angela Bareford
If I could give 0 ai would. They are far from honest!!! We took our Jeep in for an alignment and tires rotated and they broke a wheel spacer, then said they couldn't get the part but if we got the part they would put it onWell the reason they couldn't get the part is because you have to buy the entire set that cost us $287 then when we got them they told us that their policy won't allow them to put them on, so we paid another $100 to have someone else put them on. They only want to reimburse us for the 1 wheel spacer. Needless to say we will never bring any of our vehicles to this store again.hathem put on
