-
March 2024 by Patricia Harry
Polite, professionalism. 1st time for me renting from Hertz. I'll be back.
-
March 2024 by Kathi Scarnato
Always got good deals and service !!!
-
March 2024 by Leon Buda
My car was in a dealership and did not know how long it would takek to get parts in. So I asked to take the rental for five days. My car was being fixed and I took the rental back to Hertz after 3 days. Hertz would not reimburse me two days . In effect charging me about $90 a daly for the rental. I would never go back to Hertz.
-
March 2024 by Jennifer “Jeni M” Moreno
They were so good I'm going back again.
-
March 2024 by Maria Bennett
I have been coming to Hertz for years due to business travel. And I have watched it completely decline. They can’t keep their staff & huge employee turnover which says a lot about their management. Even if you have a rental already booked cars are never ready or no cars available. Most the time the cars aren’t clean or serviced. You have be prepared to wait for at least 2 hours (if you are lucky)- it’s a shame that there aren’t many options in Marion County for rental or we would not be using Hertz.
-
March 2024 by Tim Hughes
Don’t rent an electric car unless you know what you’re getting into. The one they gave me only had 24% charge and I had a terrible time getting it charged!
-
March 2024 by Danielle Noeller
Save yourself a headache go to budget. Hertz cars are trash. I had to go through two of them. They were both disgusting unclean. one of them broke the other is awful drives like trash. And then they still want you to fill the broken car up unreal.
-
March 2024 by Shea Burkholder
Always have smiles and cater to our crazy last minute requests ! The staff is so helpful and kind and can seriously act on spontaneous demands like as if magic!
-
March 2024 by petar kecman
They gave me EV at 15 % battery charge. Person in front of me was told they didn’t have a car for him as his reservation was the same day. I didn’t ask questions, assuming I got what I got. My paperwork said 100 % charge so when I brought it to the charger I wanted to take picture to have a proof. Surprise, fake mileage as well! Miles out 13384 at 100%, when in reality I have 30 miles left 15 miles out of hertz
-
March 2024 by Benita Sashington
Poor customer service. Very rude and have a real nasty attitude at this Hertz location. He asked for a major credit card in which I have but I gave him my debit card. I asked him why did he say debit cards couldn't be used when the sign clearly said that it could with other verification methods and a $500 holding fee. With his nasty slick mouth attitude and the fact he acted like I was a bother to him I decided to leave and go somewhere else. Please be advised to go elsewhere and not to this location. I will continue to stick with Enterprise rental after dealing with that guy at hertz. Go elsewhere. Not here.
-
March 2024 by Liz “Travel with Liz” Poblete
The general manager was quick in processing our car rental. The car was perfect for us just to drive around the Orlando and Kissimmee area. They suggested we get a Sun Pass as we are going through a few toll roads from Ocala to Reunion Resort in Kissimmee. We are Canadians and we are not too familiar with the process. No problem with the car. Return to MCO was simple. We asked about filling up the car before returning because our flight was at 5:20 am and we had to leave the resort around 1:30 am. The general manager was kind enough to put a half tank on our contract! But we filled it before returning the car.
-
March 2024 by Hollie Hawk
These guys were absolutely great. They picked me up from the collision center and brought me back when my car was done. Their prices were reasonable and they couldn't have been friendlier. I will definitely use them again next time I need a rental.
-
February 2024 by Charles Eldridge
Wouldn’t even give this 1 star if it was an option. Dropped my rental off and for almost a week since they are still charging me for the rental daily 160+$. Then when i call to try and figure it out I get put on hold everytime because apparently getting more cars rented is more important than solving a theft situation. Will be reporting the business to the BBB. And will never use this store again. Do not recommend this place to anyone. They are thieves and have no customer care. The problem still isn’t solved and this review will remain here til someone does something about this store.
-
February 2024 by Ahqala Soares
I’m giving five stars to Billy. They are short staffed, and they was swamped. He still kept a positive attitude. I was really on crunch time to get out of there. I only had 20 minutes to be in there, before I had to pick up my kiddo from school (little did he know). He got me taken care of in 9 minutes. Thank you again I really appreciate it.
-
February 2024 by Kathy Coleman
Quick, easy and straightforward
