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October 2023 by Linda Baker
Close to I 75. Very nice property. Clean and modern. Staff was very attentive. The hotel accommodated us at the last minute when we found the hotel we booked did not have parking for our rental truck and car trailer.
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October 2023 by Jaime Burns
First, I would like to say the rooms are very nice.I was very satisfied with everything until this morning when I was approached by a staff member while getting my breakfast and was Asked if I was staying at your hotel and what room I was I'm. What makes matters worse the Manager had a lady that was running breakfast ask me because he wasn't bold enough to ask me himself. As a platinum member I felt degraded and humiliated by how all of this was handled. I hope in the future the manager rethinks the way he handles a situation like this. Maybe himself come up and ask me how my stay is going or ask if everything is going okay with my stay?I'm not placing a review in hopes of a phone call or a email just in hopes that training will take place in situations such as this.
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October 2023 by Barbara Parker
Clean hotel and rooms. Breakfast was very nice and staff helpful with a smile on their face. Would stay again.
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September 2023 by Sheila Hammar
I however did not appreciate the mail made opening my door to see if we were leaving when we had clearly hung a sign on the door saying we weren't ready yet. And he didn't close the door completely when he left.
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September 2023 by DatMallu Chic
This is a nicely maintained hotel. The lobby was bright and spacious with an excellent array of breakfast options. Initially my room door would not lock and a nice woman immediately came to fix it. They ended up putting me in another room close by so I didn’t have trouble moving all my stuff. The bed was extremely comfortable and I got an excellent night of sleep. The room was very spacious and clean. I would recommend staying here.
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September 2023 by jeff n
Beautiful hotel! Beautiful rooms! But God forbid if you come early and try to get an early check-in, it's not going to happen. From 1:00 p.m. until 2:45 p.m. this is what the parking lot looks like. Miss Sherry working the front desk, definitely needs to be put somewhere else instead of the front desk. Definitely disappointed for such a nice property.
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August 2023 by Katheryn Bryan
When we arrived there was no one to be found to check in at 5pm. We waited almost 20 minutes. Two clerks showed up and were unapologetic and acted like we were inconveniencing them. The back door by the pool didn't open and we had to walk all the way around to get back in, which of course was somehow our fault. Check out was also a mess and took forever. This was the WORST front desk staff I have ever had the displeasure of dealing with.
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August 2023 by corey smith
Have stayed here before a few times. My last reservation my flight was delayed and had to spend the night in Atlanta because I missed my connecting flight . I called as soon as I found out to cancel the reservation and was told it would not be a problem and was assured I wouldn’t be charged anything ..that was a lie as I was charged for the entire night when I didn’t even stay there. I didn’t remember the name of the lady I talked with so they acted as if I never called to cancel. I’m a platinum member here not just someone off the street. I give IHG a lot of business. These people are very unprofessional and not smart because I would’ve given them a lot of business in the future , but after this I’ll never stay and won’t recommend anyone I know about this place ever again in the future!
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July 2023 by Morgan Michini
This was the best hotel stay we have had! The hotel was so clean and nice! The staff made you feel so welcome! Gayleen and Erica at the desk gave us so many recommendations to help plan out days! Would definitely stay again!!! They went above and beyond here and you don't see that much anymore.
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July 2023 by Robert C.
A newer version of the Holiday Inn & conference center next door. Super clean, neat, good hot breakfast and comfortable beds. Perfect for our passing through. If you need a bar, walk 25yards next door!
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July 2023 by John K.
I'm a gold platinum kryptonite or whatever it's called member. This is a top HIE. Very clean. Staff was amazingly friendly. Good food. Top notch workout room. Rooms immaculate. Well done!
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June 2023 by John R.
Nice room very clean and the staff was friendly. Grounds are well kept... I would highly recommend this location
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May 2023 by Yo Momma
Hotel manager needs customer service classes. She literally came up to us, in the lobby, and told us to not talk to loud because her bosses are there.What? It was quite random.We were not being loud at all, this is at 1230pm. Gave me a bad taste after spending hundreds of dollars to stay there to be treated like a child for no reason.
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May 2023 by Kalea J.
I am very particular/weird about cleanliness when staying in hotels (I check EVERYTHING before getting in the beds and typically won't walk around barefoot) It was immediately obvious when walking in the room last night that it was cleaned VERY well!! It smelt great and didn't have the weird hotel smell, it seemed like no one had ever even walked on the carpet before, and the sheets were the best I've ever slept in and also smelt amazing. For the first time ever I actually felt comfortable in a hotel which is saying a lot. All of the hotel staff I came in contact with was very friendly and enjoyable. They are also one of the only hotels nearby that accommodates trailer parking.
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April 2023 by Margie L.
I travel a lot for work, so I have stayed at multiple hotels throughout my travel. I was pleasantly surprised when I arrived at the Holiday Inn Express in Ocala. The check-in was smooth, the room was exceptionally clean, and the customer service was amazing. And let me not forget the breakfast was excellent. The lady that prepares the breakfast is very pleasant . She takes a lot of pride in what she does and keeps the food fresh in the area nicely kept . Overall the whole front desk staff, the breakfast lady, and Manesh- Manager were beyond accommodating and for that I'm very thankful. I would highly recommend this place on your next visit.
