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October 2023 by mindy mitchell
Nice, polite and was very helpful and professional
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May 2023 by Michele Mulkey
I would not recommend H&R Block Ocala because my tax preparer was not competent in preparing my return and now the IRS caught the error and had to pay back almost 3k along with penalty and fees and so first went to preparer and he said it was my fault and I said why did you go ahead and file if it wasn’t correct. So spoke to supervisor to get this resolved and pretty much did nothing. She was supposed to contact district manager, call me back etc and hung up on me. I did receive the penalty money back but not the prep fees. Buyer beware, ask a lot of questions and make sure you pay their $40 guaranteed fee, because I wasn’t even offered.
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March 2023 by Richard Lessor
Friendly courteous competent
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March 2023 by Darlene Hartsock
My tax professional had my taxes completed in under thirty minutes then answered my questions and thanked me for letting him do my taxes once again. After walking to the checkout counter with me, he said he hope's to see me again next year.
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February 2023 by Sonya Bouker
I absolutely LOVE Kathleen Samuel. I now make sure I have her EVERY time I step foot into H&R Block, she takes the time to answer questions, very knowledgeable and still quick because she knows what she is doing.
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January 2023 by Brenda Magliulo
I usually do my own taxes but this year decided I was above my skill level. Kathleen made the return look easy and she had it done very quickly and I am completely happy.
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January 2023 by Renee Schwer
Kathleen-she is always so personable and genuine. She knows her stuff for sure, very helpful. She makes filing taxes not so bad.
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January 2023 by Steven G
Using this company for our familes tax filling was the worst mistake I've made with taxes in a long time.1st issue. We informed the HR Block agent we had received 2 out of 4 federal refunds already. He wrote it as 1. Causing an IRS delay and a misfiled tax return.2nd issue we brought it in to their attention, where we hear him at the other cubicle LIE to his manager.3rd issue the Manager is extremely Snide and compares my line of work into the conversation as if there is a correlation between their screw up and what i do for a living. In an attempt to demean my sales job as a CPA is supperior in her halfwit mind.4th issue we specifically told the agent we needed $X income for purchasing a home. He literally showed my wife and myself an appropriate figure. Yet when the paperwork was printed and finalized we left. SUPRISE, SUPRISE, we get to filing our income documents for our home Purchase and are now involved in amendments ( with an attorney) of our tax return because our schedule C is half of what we were shown and need to get the financial approval for our home.5th issue by this point we have spend over $700 in tax filing after being Conned by this organization we dont believe they will be worth working with to correct the errors or make good on their guarantees paid for. So we are meeting with an actual Tax Attorney this week and then a Legal Attorney next week. But will likely be out our return and then some to correct the errors.6th issue our house closing was scheduled for June 15 we will likely lose the home break contract and lose our deposit and have to pay more for less property and value. All up and in going here cost my family a premium home location, a deposit and over $2000 dollars in funds as well as potential losses of $15000 -$40000 in legal fees. Not to mention the home in contract.Summing up using this company was the worst decision and trusting this agent was a harsh reminder of what greedy people are capable of.
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April 2022 by Sheri Foraker
The receptionist was very nice! Our tax preparer, Duane had our taxes done in under an hour & answered all of our questions. He was professional, friendly and explained everything clearly. I would definitely recommend the Paddock mall location.
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April 2022 by Denise White
Great tax man.......explained everything to us and got us the best possible refund.
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February 2022 by Gabriel Diaz
He was really helpful and on point with everything.
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April 2021 by Douglas Wyckoff
He cares he does a great job very thorough. I see Dwayne every year
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April 2021 by Brian Khoury
I have used HRB for many years and am very satisfied. The past two years have been virtual and both times my taxes were so easy to do. I uploaded my files, had excellent communication with my tax pros and the returns were done quickly and for a reasonable price.
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April 2021 by Sheila Rae King
Duane was extremely competent, quickly completed our return, was very knowledgeable regarding the newer tax laws that we were not aware of. The turn-around time was superb, the charge was reasonable and more than $100 less than what we paid in SC. We will return next year, most definitely!
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April 2021 by Corey Taylor
I had an amazing experience. My appointment began on time and my tax professional was exactly that. Thank you.