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January 2024 by Junior Wandique
Worst office ever and insurance company. They told FLHSMV my car was no longer active. My car is sitting in my garage because I have cancer and to save some money I took it off the insurance. When I had other insurance companies they never reported anything. I would buy new cars here and there and wait months to register my tags again. Now I’m fighting to not pay these fees! I also moved to Ocala and they were giving me hassle with paperwork and I had everything. Everything was over the phone… what is the point of the office then? In south Florida I would go into the office if I didn’t understand anything or filing certain claims. Headache after headache with state farm. Not going back, STATEFARM is not there to help you. Will be changing soon!
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January 2024 by Hizela Lopez
Excellent service !!
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January 2024 by Rick Patton
Great service with Shannon for our new house and Golf cart insurance needs, thanks.
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March 2023 by Bernetta Darisaw
Awesome Sayce Budweiser dough sauce dough ?
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March 2023 by Leonid Lurie
Awful service! They don’t know what are they doing! I had a question regarding my policy, came to the office and received an answer, based on it I made some changes in the policy. I was told that the premium will not change.In a month and a half a received an invoice with price increase about 40%! I called office again and lady told me that this new invoice is right and I have to pay more. I told her that I made my decision based on information I received from her office. “I am not responsible for any other agents. Probably, they don’t know what they’re doing!” Nice answer? Unacceptable for the reputable office. At the end she gave me 2 options what can I do in this situation.Next day I had even more excited conversation with another lady in the same office. I called them to proceed with one of the options they gave me. Any ideas what kind of answer I received? Yes, this lady told me that she is not responsible for her colleagues and can’t proceed with this offer that was offered to me one day ago. When I asked her to connect me with Jeff (owner of the office) she was SO RUDE, that told me that I can go and find another company for my insurance. I asked her name - she refused to give it to me and again sent me to look for another company!Guys, be careful when you dealing with incompetent and rude service.And, of course, Mr. Jeff didn’t call back or did something to smooth out the situation.They lost me as a customer and they don’t care! Think twice before you start business with this branch.
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October 2022 by JEra Newton
It's crazy to me that, I went to this particular branch to get some info or help and they have the never to tell me. Hey, did you have an account with us? I said no, buy I have one with state farm. They processed to tell me I have to go to whichever account I started at.If they all are "state farm" I don't see why I have to drive all the way to Gainesville, Fl to speak with a representative when I'm in Ocala and need the info I'm wanting. This place is rediculous! Smh worst state farm branch I've ever been to.
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July 2022 by Nicole Sanchez
Not being pleased with my car insurance I was on the look for something new, i'm so happy to have found this office! Lauren was the most helpful, she's very detailed and explained everything to perfection. She helped me find a better policy fast which was exactly what I needed! Totally recommend Lauren for everything insurance!!
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August 2021 by Jennifer D
The office is great been there for years but the agent Heather Wireman not so much.... rude. Thumbs down ?
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July 2021 by T Shaffer
I have been going through State Farm for over 15 years now. I wouldn't want to go anywhere else. I tried different insurance companies , found State Farm and been there ever since. Love them . Great people.!!!
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April 2021 by Ashley R
Great office! Lauren Reyes is my agent and she is the best. Always helpful, friendly and very knowledgeable. She truly cares and has helped me and my family with our insurance.
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April 2021 by Edward Ruggles
Most insurance companies that I've been with in my years of driving a car I have never had an agent call me up and tell me he wants to save me more money...and he did. Think I'll stay...
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January 2021 by Hunter C
Lauren Reyes is my agent! She is the best. Very helpful and takes the time to genuinely help me and my family with what we need! Go see her if you need insurance help. The office is always helpful as well.
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December 2020 by Katye Brown
Heather W , is my agent !! She goes above and beyond for me I almost left state farm due to service elsewhere until I met her . She is the best and this office is very pleasant and helpful as well .10/10
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September 2020 by Mark Paradies
Jeff and his associates are very knowledgeable and efficient.We had all our insurance needs taken care of at one time.... Absolutely awesome!!!
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September 2020 by Jacquelyn Leffler
Great customer service.Wesley was a great help getting me the right policy.Would recommend this office to all my friends.
