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August 2023 by Tyler Trisel
Wife bought Doc Martens for our eleven year old daughter. Daughter put on shoes in car on the way home and developed a bruise by the time we returned home. The next day we attempted to exchange the shoes. Sales associates including the manager tried to convince our eleven year old that they would become more loose. After telling the associates we just wanted to return them, the manager was unprofessional and inappropriate commenting to her employees about not meeting sales goals for the day because of our return and that my wife was trying to control our daughter by not letting her express herself. All of this was said loud enough for my wife to hear. Finally the manager refused to return the cleaning kit. I attempted to call the store 3 times with an hour before closing. The phone rang for approximately a minute each time with no answer.Is there anyone I can directly reach out to detail this experience, concern, and issue with the non-return?
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December 2022 by Katherine Hodges
Place is bad bought shirt and it faded first wash tried to return manager refused to return ! Threw shirt at me ! She needs be fired!
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November 2022 by Karissa Lapp
They did a great job at helping me find the right pair of Doc Martens for work
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June 2022 by Bob Dang
This will be our last time to this store. Customer service is bad, and manager needs to be retrained. Had a bad attitude when returning an item.
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September 2021 by ‘
This was my first visit to this location to grab my daughter some shoes. Upon walking in a young female associate walks over to me as I discuss the shoe choices with my middle school aged daughter. The associate stood very close by us to hear our conversation I assume which was fine. I asked my daughter did she like the shoe she says yes, the the associate ask can I help you. So as I stated what shoe size my daughter wears she then ignores my request and tells me she will get the smallest size that they have in the shoe! Wait?! Did you not hear what size I requested? She then goes in the back and bring out a particular size that ended up fitting my daughter anyways, so thanks for the purchase. Terrible customer service if you ask me when I came inside the store with nothing but respect. Listen to the needs of your customers and don’t just do what you please. I will not be returning back to this location anytime soon. There is more to my visit but I will end this review as is.
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September 2021 by Mrheartman14
Great store with many exclusive sneakers.
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August 2021 by Spencer Berggren
I'm confused I didn't see this store there at the mall is it the one closed now? Took the sign down and all. Said big sale but was closed Thursday as was most the shops oddly by closed I mean looks like out of business.
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April 2021 by Devorius Stroud
Shoes are Jumping there at a reasonable price
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April 2021 by Shaterrica Samuel
Nice little spot
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April 2021 by Humfredo Browm
Great selection
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March 2021 by lyn Hunter
Nice store. Pricey but the young girl was very kind and respectful! I would shop there again!
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March 2021 by Brenda Kendrick
Got a pair of nice cheeta print hey dude shoes here. Love them and the girl working put me onto some spray that protects your shoes so the dont get messed up
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October 2020 by GarenTea
Full of white moms and their toddlers trying on converse, like just go down the hall to Rack Room Shoes
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July 2019 by Cathy Watkins
Staff that wasn't sitting on the floor behind the register was helpful. Breaks should be taken elsewhere.
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May 2019 by Goldie Barques
Everytime I've been in this store the "kid" (and I do mean kid) assists me they claim to not have sizes 8.5-9 in women's and then directs you to the men's shoe which clearly does not fit. So this time I decided to walk nextdoor to one of their competitors (Foot Locker) and guess what?? Yup! They had the same identical shoe in the size I needed, and I might add $11 less than the price of same shoe at Journeys!! DON'T GO TO JOUNEYS, instead SHOP at FOOT LOCKER, you WON'T be disappointed!!