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September 2023 by Sterlin James
I had an awesome experience with Cheryl she was very helpful.
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August 2023 by Cameron Harrison
This location is absolutely amazing! I will drive across town specifically to see the staff!Zack and everyone who works here is phenomenal. They helped me pick out amazing jewelry for my mother and are always extremely friendly, educational, and truly so easy to work with.10/10 would recommend to anyone.
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June 2023 by Always HaveFaith
Awesome store and staff! Zack is professional, helpful and very customer oriented! He goes above and beyond to find the exact item/gift I am explaining to him and within the budget I set. Thank You Zack and Kay Jewlers!
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May 2023 by Janise Fernandez
Came in to add a band to my watch and Zach was amazing! Will be returning in the future ?
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April 2023 by William Jordan
Showed up at 220pm and they had a sign that said they were on break until 3pm.
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April 2023 by Kim Slivka
First...had to "order" a simple silver chain on 3/9 due to low stock " since Christmas!" Was told I had to pay for whole order- even before receiving- not happy...but did. Next, I was told order would be in by 3/22. I called in 4/3 ( almost a Month since placing my order)and was treated ignorantly by the man who answered. He actually seemed put off by my call. After five minutes he tells me he can't " find" my order. He needed to check with the special order department and that he would help me when he was "able. I paid for an item, IN FULL and now I am made to feel like a BOTHER. Cancel my order. I will go someplace that actually cares about their customers. This was my first PURCHASE in this jewelry store and my LAST!!!
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January 2023 by Jeff Carlin
Great customer service at this location! I just called with a couple of questions and Jacob was very professional and helpful. I can see how they have the highest ratings on Google! Great job!
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January 2023 by N G
Jacob is very rude and needs to be trained in customer service. Was it all a bad day or just bad timing?Your employee was running late, you acted aggravated and disgusted that she/he should have been there already...During our exchange of words.You stated you had "11 years experience"...(25 years of being a customer here)Jacob felt the need to express his opinion and try to give an explanation that this is "what happens when you use Affirm" (remember me)I called you on your statement and you were apologetic after the fact. You knew where you were coming from with those words. You should be ashamed and reprimanded. KAY should be embarrassed and consider you a liability. I've called and spoken with your "headquarters" and I have my label. Thanks. Have a great day.
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August 2022 by Billie Jo Lee
The customer service was great they where not pushy only showed me what I asked for and very friendly
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July 2022 by Nicky Dntuwanano
Jacob is very rude and needs to be trained in customer service. Was it all a bad day or just bad timing?Your employee was running late, you acted aggravated and disgusted that she/he should have been there already...During our exchange of words.You stated you had "11 years experience"...(25 years of being a customer here)Jacob felt the need to express his opinion and try to give an explanation that this is "what happens when you use Affirm" (remember me)I called you on your statement and you were apologetic after the fact. You knew where you were coming from with those words. You should be ashamed and reprimanded. KAY should be embarrassed and consider you a liability. I've called and spoken with your "headquarters" and I have my label. Thanks. Have a great day.
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July 2022 by Juan Feliciano
Extremely satisfied with the friendly knowledgeable staff on todays visit. They were able to repair and suggest options for my wife’s wedding ring.
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July 2022 by irma keene
Zach was very knowledgeable and helpful ? ❤️ I brought my wedding ring in to be fixed and when I tell you they did an amazing job would be an understatement. My ring has never looked better A+++ service
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March 2022 by Bambilynn Stewart
Zack is my Go To man. All the staff are great. They are funny, friendly and always try their hardest to help Zack's suggestions are always right on the money. If Zack likes it, it's beautiful and worth the buy! That's why I Only shop at Kay.
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January 2022 by Noelle Davis
Antoinette was so kind and helpful, I really appreciated her patience with me when I was being super indecisive!
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October 2021 by Rebecca Vasquez
Wonderful service. The people were very friendly and helpful
