Leslie's

Hours: Leslie's is a pool supply store that offers helpful and knowledgeable service to its customers. Customers appreciate the staff’s dedication and expertise, especially in diagnosing and solving pool-related issues quickly. One customer praised a staff member for diagnosing a problem with a pool pump in seconds and providing a working replacement part at a low cost, highlighting the staff's efficiency and problem-solving skills. Another customer shared a positive experience with the store's team, who went above and beyond to assist with a warranty issue for a pool cleaner purchased online. Despite not selling the unit directly, Leslie's worked with the manufacturer to secure a new unit, showcasing their customer-oriented approach. Customers also regularly visit the store for guidance on maintaining their pools and find the staff to be pleasant and helpful. However, there was a complaint about a defective product — a chlorinator hose that cracked and leaked. Although the customer managed to repair it successfully, they experienced difficulty when trying to report the issue, feeling the store staff was not receptive and did not listen carefully. Overall, Leslie's is valued for its knowledgeable staff, willingness to assist, and good customer service, making it a trusted place for pool supplies and advice.

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1. Ocala, Florida