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February 2024 by Roderick Welch
I went to 4 different Metro PCS stores searching for a specific tablet and couldn't find it. This location had the best customer service by far. If they don't have what you're looking for they'll point you in the direction of the store that does. That is what I call going above and beyond for customer to make sure they walk away happy.
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January 2024 by Milli Hahn
My husband bought an Android on college Rd Ocala. Man never gave him the box it came in or instructions for phone. Probably a used one someone brought back, and he decided he'd resale it!
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December 2023 by Alfred Trio
Lazy useless people!
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November 2023 by Kenneth Jackson
Amazing service kind and polite help me with every step 5 stars
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November 2023 by Deaidreall Thomas
I wanted a IPhone 14 pro max so bad and they made it happen for me they are the best Metro in Ocala period. They also made my bill cheaper then what I been paying for 5 lines
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October 2023 by Cassie Carter
The best store and the owner is fantastic and they always go over and beyond normal customer service and it's worth traveling across town for this store.Chey went over and beyond my expectations. Her communication is superb and she deserves a raise for her hardwork and customer service
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October 2023 by Star Super
The absolute worst service ever we asked ahead a time a price w tax out the door and when it came to the end they over charged my dad whose got cancer and is Clearly taking advantage elderly. Then we get 20 min down the road and the phone doesnt work, called them they said they could do nothing unless we went back and instead apologize the girl w Ahmed was so rude and tried to defer blame I'd never recommend going here again
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September 2023 by Dàniel BlairBlà
The "Bestest Staff In All Of The Land"! While experiencing problems switching phones, the staff AND Ali (the Owner) jumped in to "save the day". Nice to see good People, in trying times.☺️
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September 2023 by kathrine jakob
Honestly the girl has a bad attitude when I walked in, she was on the phone telling whoever that she wasn’t going to help take care of her grandma she just wasn’t. When I explained that I wanted a simple phone change she told me triple the price than it was online. When I pointed that out she told me if I didn’t like it to go somewhere self and walked into the office and slammed the door. I was willing to pay the difference until she slammed the door in my face. Come to find out I could do it for free, they told me how at the other store I had to go to. Extremely rude and childish and the other store told me the people they fire get hired at that store so I guess I will not be coming back.
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August 2023 by JoAnn Mitchell
James the salesman was helpful, and answered questions I had purchasing a new phone.
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July 2023 by Chris Mock (Mockman)
Good service they set me up and I love my new phone
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June 2023 by Scott Leland
Nathan was great...very very helpful with all info needed for me..explained to the fullest all of my questions..fast and efficiently done..smile and personality as well...give this guy a raise
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May 2023 by justyce orem
Worst phone place ever they don't deserve any stars at all. I swear they sale disposable phones at all Metro location I have to replace it every year
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April 2023 by Laura Phillips-Evans
Awesome agent and manager resolve problems that the call center has left you frustrated and ready to cancel service for. And they do it in a timely manner and are very courteous and professional especially after the call center has botched the job.
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April 2023 by Robert Weldon
The service was above and beyond. Got the best deal on 2 phones a tablet and a mobile hotspot. They have a wonderful team.