Metro by T-Mobile, located at 2708 SW College Rd # 102, offers excellent prepaid plans and 5G phones from top brands like Apple, Samsung, and OnePlus. Customers praise the friendly and helpful staff, with particular mentions of employees like Big AL and Barbara, who have provided outstanding service and great deals. Many customers express satisfaction with their purchases, highlighting the store's ability to offer bundles and savings on plans. However, not all experiences have been positive. Some customers report issues with account access and unhelpful responses when seeking assistance, expressing frustration at the lack of support for high-security account concerns. Despite these concerns, the general consensus is that this location stands out for its customer service compared to other stores. Many recommend visiting this Metro by T-Mobile for phone-related needs, with an emphasis on the staff’s willingness to help and make the process easy and enjoyable.
Came in to cancel my account amd tje lady with the tattoos was so great she helped with my plan and actual. Gót me to stay with metro definetly reccomend
January 2024
With me panicking Barbra made my day, got me going and set me up with so.kuch other things! Thank you!
December 2023
very helpful team they helped me change my phone number and transfer apps
