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August 2023 by Tracey Driscoll
Great quality product and customer service! The team at National Trailer really go above and beyond!. The product they produce only uses top quality materials, Dexter hubs, torsion axles and great quality aluminum.
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July 2023 by Israel Hernandez
The owner, Carlos Gonzalez, has conned me. Initially we believed him when he said that there were setbacks in the building process but then he simply began to lie to us. Initially he said our trailer would be ready in 10 days, then 2 weeks, etc. As of today it’s been 5 weeks. He has also stated that parts were in and needed to be installed only to slip up and say that parts hadn’t arrived later on. He has changed the name of his business so it appears that he changes it every so often in order to hide reviews of his previous company. Beware of this company. He now calls it AlumaTrek. It’s more of the same. Don’t get conned like me.
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January 2023 by mike veal
We recieved prompt action when we called National when needing trailer service. We had been driving down I-75 with boat in tow. When experiencing vibration issues, we called National and they didn’t hesitate to be available to help when we arrived. They were waiting for us as we arrived, addressed our questions, reviewed the trailer and offered advice and we were back on the road again within 30 min. Thank you National! I highly recommend National!!
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December 2022 by Pedro Rivera
After searching for a trailer company, Cj was able to get me a trailer very fast and fitted perfect to my 30ft regulator, can’t thank him and the team at national enough
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October 2021 by Fia Miller
We had an issue with our boat trailer on our way to the panhandle for vacation this week and CJ was so helpful here. Squeezed us in on a very busy day and did great work to help us get back on the road. Very professional, great work and would definitely recommend!
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October 2021 by David Kessler
Nice trailer at a competitive price. Very helpful and friendly service.
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September 2021 by Ryan Styles3
They were helpful and the trailer is nice and reliable for us. Needed a trailer for a 30 foot center console and they got it done just in time. Highly recommend
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September 2021 by Robert Styles
Great company with Great options for your trailer. I needed a trailer fast and they were able to get me a trailer quicker than anyone else. They were also quick to respond to my phone calls and text which is rare today.
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August 2021 by Thomas Cooney
Trailer is decently built , but communication and service after the sale are horrendous. Was promised parts are being shipped for 2 months only to be told “ I’m busy” then crickets. I understand being busy but at some point that excuse doesn’t hold water especially when someone is patient.
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July 2021 by David Bennett
I ordered a triple axle trailer for my boat he said it would be ready in a week or two within two weeks I picked the boat trailer up brought it home swapped out the trailers The boat fit perfectly on the trailer the only adjustment I had to do was move the bow stop forward a little bit dealing with Carlos was a good experience he done everything he said he had the boat ready he even waited late for me to pick it up But 2 months later I have not received the rest of my parts I have tried to contact them they will not answer or call me back it’s like once they get your money they will not answer or talk to you it’s like they’re done
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June 2021 by MS Mississippi
I purchased a tandem boat trailer from this business. I called to arrange a pick-up date and advising Carlos (partner in the business) that I would be traveling from MS (505 miles, one way) to pick up the trailer. I was told it would be ready on a Monday. Arrived Monday morning, it was not ready and Carlos was not there to open the business. The partner in the business arrived and stated this was not the first time Carlos had done this. Short of it, partner got the men working and they built it that day. We left Ocala headed home and somewhere during the trip, the winch handle fell off. When we got home, husband checked the other bolts on the trailer & had to tighten many of the bolts. We think because the men used a battery powered impact and that tool was not as good as air powered. We called Carlos many, many times that first week. I was told, no problem, he would send a replacement. After waiting a week, I contacted him again. He said he had mailed it. I waited another week. When not received, he again said he had been billed by the supplier and it was sent. I asked him to place a trace on it. After another week, I sent a text stating I would place this review if I did not get it soon. He said once again that he would mail it on the following Monday. It has now been two weeks since my last contact, still no replacement handle. They make a nice looking trailer BUT the warranty on their work is not there, which is a shame. IF I had read the negative google reviews here and on the BBB (Better Business Bureau- I would not have made the purchase. It is sad that they do not care enough about the customer satisfaction to run a good business. DO NOT BUY, YOU MAY REGRET, AS WE DO - NO WARRANTY..
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February 2021 by Bill Bristow
After visiting National Trailer on a Monday, I ordered a trailer for our Rosborough. CJ said that it would be ready for pickup on Friday. I was concerned about the boat fitting the trailer especially since we had to travel 800 miles to pick up the boat. CJ contacted the boat manufacturer for specs. He built the trailer with the info he was given. Unfortunately, we had to make adjustments to the trailer to bring the boat home, but it was still far from being correct. CJ stood behind his product and wanted to make it right. He wanted to have the boat available, so he could build a trailer to fit. He built a new trailer, and the boat fit perfectly. The problem we had was the second build took a month, and he had the boat the entire time. Unlike his communication we had when he was building the first trailer, he became very hard to connect with on the second one. The quality of the trailer and the fact that they built a new one deservers 5 stars; the communication would be 2-3 stars. He stood behind his work, built a good trailer, but communication was tough.
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June 2020 by Angela Delker
These guys were so helpful. Unfortunately I didn't get my trailer from them and had a horrible experience with another company. I called National for Information and help and they were so helpful and knowledgeable. I would definitely recommend them for your trailer purchase. They were so great and helpful and I wasn't even their customer I can only imagine how well they treat their actual customers.
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June 2020 by Matt Goldsmith
National Trailer did a fantastic job refurbishing my trailer. I brought to him on Monday, told him I had to have it back by Friday. He fit me in to their tight schedule and had it done by lunch on Thursday. Couldn't be happier with their work, communication, and customer service. Highly Recommend! Thank you
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June 2020 by Robert Maldonado
I recently picked up my new trailer from Carlos and I couldn't be happier with my decision to go with National. This trailer is built solid. 200% improvement from what my Dusky was on previous. I highly recommend Carlos and his team at National trailer. You will not be disappointed!
