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December 2022 by Devon Finch
Excellent!!! Went smoothly. Ebony was so helpful and efficient.
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November 2022 by Maria Martinez
Expensive and the gate NEVER works or it gets stuck open!
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October 2022 by Brittany Horne
No one should use this storage company if they want any kind of customer service. I have been trying to set up auto pay for months and every time I call I get the same response. "I will send a message to the onsite manager." After months of this I have tried speaking to a supervisor, getting forwarded to manager, getting the corporate number and all I get is " I can't do that the only thing I can do is send a message." These messages have been sent as a complaint, and expedited and still nothing. Using this company has been one of my biggest mistakes when it comes down to how much trouble it has caused me. The whole thing is crazy. Why would you have one office that can handle something and no way to get in touch with them.
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September 2022 by christine catalano
Mike was very polite and helpful. He was patient in helping to do the signing online since we haven't done this before. He explained things well. Great job!
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January 2022 by Hazel Powell
I had originally leased a unit with this place for less than 24hrs. I never once entered the facility or my unit. Spoke with a manager over the phone to cancel my lease of the unit and for a refund. I was informed I'd get a refund in 10 business days or less. Joke is in me. It's been a whole month now, and have been told by their customer service my concern about the refund would be addressed. I was never called back, and guess what? Still no refund. I'm starting to really believe they're just thieves...
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October 2020 by Marisol Justiniano
Great service! Quality storage!
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June 2020 by Tara Johnson
Awesome service and price
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April 2020 by Grateful Catreana
They’re not trying to work with anyone regarding payments. No compassion whatsoever!! Instead of waiving fees or not threatening to put a lien on someone’s storage during this unfortunate COVID_19 Virus.
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September 2019 by Kevin Bischof
Fix your gates. On many occasions I have been unable to gain access to my storage, twice making me late for jobs for which I had stopped to get my equipment. Today, I am currently stuck inside of the gate, after calling your customer service number over 10 minutes ago.
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May 2019 by Tom McDonald
Kudos to everyone at Neighborhood storage! I needed an oversized storage unit close to Downtown, they came through quickly and without hassle. The facility is very clean, and easy to access. Although, their staff is very friendly and helpful, I love the automated online access for ease of billing.
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March 2019 by Sandra Seale
The operating hours are very functional. Very friendly lady that works on Sunday on 441- S.E. 92nd loop.
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February 2019 by Tammie E Gaskins
Have been with Neighborhood storage for going on 4 years and they have been good to us. Would absolutely keep sending more people their way. Thanks for being there for us
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April 2018 by Kimberly York
Always go above and beyond to turn a stressful situation into a easy peasy one. Customer service is on point �!
