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February 2025 by Luis Figueroa
Ocala Community Credit Union has been wonderful. Special mention to Dulcina and Yadra whom have been extraordinarily attentive and excellent at their branch. Thank you!
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February 2025 by Rachel Roberts
VICKY DESERVES A RAISE!!!!!!! We recently came in and got a boat loan, and Vicky was more than helpful with us. We were dealing with another credit union for about a week before we came here, everyday it was something, and Vicky had us in and out in 45 minutes with a check in hand. Highly recommend!!!!!!!!
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February 2025 by Timothy Long
I have found OCCU most agreeable efficient friendly and supportive in all my financial needs.
Thank you and
HAPPY VALENTINES DAY!
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August 2024 by ADA H
Best customer service & credit union bank in Central Florida
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February 2024 by M. King
Refusal of services, never even offered a membership.After reading the response from the "owner" is clear reassurance to the community that their local customer service skills are lacking. Especially bringing up the situation. I will correct you...Rolled quarters in hand, a simple task. I politely asked the teller, in which she did, in fact state, "only members" from the start. We both shared an awkward lengthly pause. I was intentionally waiting for some kind of help, possibly a memebership offer. Or maybe even another place that could help. Instead, she chose to stare back at me. Presumably waiting for me to leave.I digress, the situation could have been handled much better on the credit unions part. The lack of respect here is astounding.
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January 2024 by curtis kudlicka
I love it
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June 2023 by Ted Pacifici
Vicki & Team are the best!!!
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May 2023 by holly Holly
Vicky is just wonderful! She is very kind and patient and has been extremely helpful!! She listened to my concerns and questions and was successful in helping us secure a loan due to a car accident we was in recently. She went above and beyond and is still responding to my emails weeks after our loan was approved. Her customer service is beyond 100 stars and my husband and I are extremely grateful for her. Thank you so much Vicky!!
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April 2023 by Leslie U.
Kiera was very helpful and professional when she notarized my documents for me. The people here are down to Earth, yet professional! I would recommend this credit union to any of my friends and family members.
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March 2023 by Deacon Karen Murphy
Hi Ocala! I felt compelled to let you know I have been banking with OCCU since 2012 and wanted to say, "THANKS" for the way they demonstrate the "best hometown feel" in the banking industry!As soon as I enter their front doors, I am warmly greeted and treated with patience, kindness and understanding! My wait time is unusually short and the drive thru even shorter! I appreciate how I can ALWAYS count on either JANET or VICKY to happily assist me and answer any of my financial questions. These gals are second to none! They sure know how to treat you like a VIP or better yet, their customer care, is as if you were like part of their FAMILY!Thank you all for making OCCU truly feel like a small-town bank while maintaining BIG league SERVICE! I truly appreciate all of YOU guys!
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March 2023 by Karen M.
Ocala Community Credit Union is a first-class institution. I have been banking there since 2012 and credit them with the best hometown feel and service in the industry! As soon as I enter the front doors, I am personally greeted, made to feel welcome and helped in a sincere way. The wait time is usually short and the drive thru even shorter! I can call there with any questions and be assured by either JANET or VICKY my questions will be promptly answered! These gals are second to none. They know their business and take care of you like FAMILY! I highly recommend OCCU to anyone who wants the feel of small-town banking with BIG league service!
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December 2022 by Lazaro Blanco
They have friendly and helpful staff. Their online banking system is user-friendly and secure. Overall, I have a great experience banking here and would recommend them to anyone looking for banking services.
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June 2022 by Janet Arndt
I have been s member of this Credit Union for a long time. When I am at the drive-thru or in the building Gabby is always there with a smile. She is do helpful and kind
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May 2022 by Yuni muñoz
Excellent attention, very friendly and super fast service, my daughter and I left super happy, they even gave my daughter gifts. Thank you for your attention, I recommend you.:)
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September 2021 by Chris H.
I work get paycheck deposit said check then weeks later my money gets taken from my account and told the paycheck is no good. i go to my job tell my boss hey my bank says the check you gave me is no good. so my manager says well the check was cashed and the funds are gone from our account. so im like wheres the money then????? nobody at the bank says its their fault but maybe the 3rd praty check cashing service ocala community credit union uses is the problem. meanwhile my money is GONE and im charged 15 bucks for a returned check fee! THIS has just happened for the second time recently. I lost several hours of work trying to figure out this mess to no avail and my manager and another woman had to go to thier bank as well. each time twice already. so i go to use my bank card and once again my check that was deposited and the money was taken from their account has now been taken out of my account again! very frustrated with occu and I dont even wanna go into the office tomorrow (monday) to deal with this mess. CALLS TO MANAGEMENT HAS LED TO NO HELP OR REFUND ON MY RETURNED CHECK FEE ON MY PAYCHECK! THE PAYCHECK IS REAL THE MONEY IS REAL FIX YOUR BANK OCCU. IM WALKING AWAY AND DONT NEED THIS HEADACHE. MY BOSS HAS NOW AGREED TO CASH MY CHECKS AT MY WORK TO AVOID THIS MESS!
