-
January 2024 by Brenda Keen
Worst customer service ever. Joanna I believe is her name was extremely rude and certainly acted as she did not want to help anyone. While I was there she came up with every excuse in the book to not send my package. I also personally saw her do this to 2 other customers. When I asked her to try to see if my package could be sent with a different carrier like usps she did withan attitude and gave me what it seemed like the most expensive option. I was able to send my package at another store for 57$ with usps. When I was at the this store she quote around 150$ when I asked her to please see if usps could send my package. Save yourself the time and hassle and don’t go to this store. This lady is not worth the headache.
-
November 2023 by F Mariah
I went here to get fingerprinted and my appointment was at 4:20 and I ran into a little traffic so I arrived at 4:25 when I walked in I was immediately greeted by Joanne who did not look so happy. I told her I was there to get my fingerprints. She asked me my name and, she did not look like she wanted to assist me. The entire experience was awkward as she began to process my fingerprints, she was squeezing my hand very tightly. I had to ask her if she could please let up because she was hurting me. She eased up a little bit and continue to do my fingerprints but then went right back to squeezing my fingers aggressively I had to ask her again to please stop squeezing my hand. She told me this is the way it’s supposed to be done. I advised her that I’ve had fingerprints done several times and that aggressive pressure was not necessary. I then asked her why was she being so rude to me she replied because I was late for my appointment. I told her I was five minutes late due to traffic so that gives you the right to be rude and squeeze my fingers. She then proceeded to tell me she was not going to finish processing my fingerprints, and that she was done when I asked for the manager, she sarcastically responded with a smile on her face that she was the manager when I asked about the owner, she she told me his name was Emmanuel and she had no contact information because he lives across seas.After reading other reviews, I see poor customer service is something this place gives out a lot. Do yourself a favor and find another place to go to. Joanne definitely is not warming or friendly and shouldn't be working with customers.
-
November 2023 by brad umland
The young lady that answered the phone today is about the least helpful human being on the planet. She was not rude, but it was very clear she did not care about the customer experience and was only there to do the bare minimum.
-
November 2023 by Sharon Kent
Didn't know this place was here but a very nice owner!!.. Highly recommend
-
October 2023 by Mike P.
I've used them for a year now, very professional, polite and attentive. They r ontop of things. Fed ex delivery and pickup site. Pricing for shipping not bad.
-
July 2023 by Penny Gannon
The lady was fast informative and respectful... I will be using this place again
-
June 2023 by RICHARD DEPASQUALE
This place is a joke. I have never seen a shipping company close for lunch. The Amazon truck was out front waiting for them to return from lunch. Do they realize people have to use THEIR lunch to use their business. The lady behind the counter is rude and just because you tell a customer to "Have a nice day" does not erase the rudeness.If you want to boxes that's all they are good for.
-
June 2023 by Sam Belushi
Walked in and felt like no one is interested in helping or listening, so, I picked up my stuff I needed shipped and went to another shipping company.
-
March 2023 by Andrea Carr
Excellent service and she has a lot of patience. Thank you for your help with the faces.
-
February 2023 by Spencer and Alyssa Ashley
I come in at least once a week for work. The ladies here are always so welcoming and are quick to help me or anyone else in the shop. Great place!
-
February 2023 by Darrell Burgess
Very professional staff here. Would highly recommend. Always a good experience with their services.
-
January 2023 by Vincent Meadows
I went in to have an email printed out, the print quality was very poor. I said "are you expecting me to pay for such poor quality?" The lady working said "well I printed it for you." I didn't catch her name because of my frustration but she's Caucasian and middle aged, a poor representative of your company ?
-
December 2022 by Katie Lowery
This store is a scam.Went in and the employee didn’t even greet me, she was helping another customer find the box. She had to take every single different size out, open the box up, and size it for his package. Finally she got to me.The signs on the door say they don’t scan QR codes, although they are an authorized FedEx and FedEx sent me there for the code to be scanned. So because of this I went only and clicked the link to the return label. I asked her if I could print there and she said yes, “but printing is 60 cent”. No big deal. I emailed her the label at her request and she printed it and taped it to the box. Then she says my total is $2 and some change. I asked her why and she said I printed 2 papers and the tape.No you printed 2 papers, which one is instructions and one is the label.I didn’t have time to argue so I went to pay and she says “oh, Apple Pay doesn’t work either”…. Although they also have signs that says they take Apple Pay.So I run to the car, grab a card, run in and pay, and she hands me a receipt. She charged me 60 cent per page she printed and then charged me $1.00 for “paper and tape” …., so we are billing again for paper?It’s not the amount of money, because that’s minor, but she made the error in printing the instructions. She also could have explained she also charges for tape and paper again.If you can go somewhere else, please do. I have never had a shipping place charge me for their own inconveniences and mistakes.
-
November 2022 by Sally S.
Closed at 1pm as she is sitting inside eating her lunch. Why is there not more than one person so don't I have to wait for her to get done eating? There is a line forming outside.
-
November 2022 by Diane Mac
Zero. $7.20 for 19 copies. Staples is my choice
