-
November 2023 by Brenda Hill
Everyone was wonderful. Alex was great, he greated us at the car and didnt push us to buy but was there to show us the new 2024 Subarus!! I didnt plan on buying we just went to look. He showed and answered all questions we had. I am sure I am gunna love this car.. Thank you everyone for all your help.. We were very satisfied with you all. I cant wait to enjoy my new car!!!
-
September 2023 by Eric Barber
Best car buying experience we have ever had. We had Chris for a salesman and he was extremely professional and laid back didn’t push anything onto us and was very helpful. Have had horrible experiences before else were but will only be shopping here when we need a new vehicle. Hands down best car buying experience we have ever had!
-
September 2023 by David Arnold
Had my engine and turbo replaced and Subaru can't get the car to start. Been there more than 4 months. Over $23k in repairs and rentals. The part they say I need is backordered with no availability date in sight. Basically, they can't fix my STI.Don't buy the STI get an EVO instead.
-
August 2023 by Kenda Summers
I had such an incredible experience buying my 1st Subaru with this car dealership yesterday. The sales people and management and even finance were caring and patient, and had great senses of humor, and just treated me with respect. I love my car, and I most defiantly recommend this dealership to anyone considering a Subaru or a Volvo.
-
July 2023 by Jourdan Vogelmeier
Had my car brought in to fix a brake line. Was told order was on a national back order so they weren’t sure when it would be done. Was given a loner for the time being. Had a vacation scheduled & was taking my car (one in shop) when I found out the day before I was due to leave that my car had been fixed, they didn’t call to tell me. Then they called the following Monday while I’m on vacation to say they need the loner car back. I came home from vacation early to give back the car to find out I wasn’t supposed to take it out of state. Yet there was nothing in my RENTAL agreement that stated what I could and couldn’t do with the car. That was on one of the service guys and not me but overall their attitude towards customers is unprofessional and rude. Would recommend going to Subaru of Gainesville over Ocala. Better service and attitude there.
-
June 2023 by Wayne Harris
Great place to visit and find your dream car. Found my Volvo V60 and love it! Go see the Cat in the Hat.
-
June 2023 by Isabelle Turner
Set up an appointment to purchase a 2016 Impreza, verified with Christopher in sales that it was still available the day before I drove from an hour away in Orlando, only to find on arrival that they had sold it the previous evening and had concealed it to still get me in the door. Without apologizing initially, they just asked, "Would you be interest in looking at something else in stock?". My cosigner and I voiced our concerns and they offered to fill our gas tanks in compensation. we walked out. don't come here.
-
June 2023 by Courtney Gillings
I purchased my brand new Subaru here and really enjoyed my experience! Everyone was so nice and knowledgeable of the brand! Everyone was so helpful and paid attention to my wants and needs in a new vehicle!
-
June 2023 by XPoisonxxXxx
While visiting from Traverse City, Michigan, I decided to check this place out since this place shouldn't have vehicles that have rust lol. All were in perfectionist condition, 0 rust which is so attractive to me. The people I conversed with were knowledgeable and super helpful. Highly recommend this place.
-
May 2023 by karen Rodriguez
We were very happy with our choice to buy from Jenkins Subaru. Everyone was professional, and very helpful. Our sales rep Kaytlin was a delight to deal with. Marshall made sure we knew everything there was to know about the car. Overall, one of the best car buying experiences we've had!
-
May 2023 by Senor Rabbs
The only manual transmissions on the lot were a used STI or new 2022 WRX's that started at $40,000. $1,000 charge for dealer docs and another $600 in non-tax fees. Their offer to lower the total price is to finance for eight years. No counter offers or additional discounts were given afterwards. Like other's said, "better driving out to a big city where they are willing to negotiate."
-
April 2023 by Patty Sheffer
On a recent trip I encountered some issues with my generally very reliable Outback. I had 140 miles to make it home and luckily Jenkins Subaru of Ocala was close by. I nervously pulled in to the dealership where I was met by a very kind and helpful Ben, within a minute the Service Manager Tony came out of the office as well. Although they could not accommodate me that afternoon Tony took the time to run a quick check on my car. Since he knew I was trying to get home he provided me with wonderful advice on what to lookout for, what to do and where to go if ran into any issues. I made it home fine and my local dealer will take a look, I was so impressed and appreciative of the time, kindness and expert advice that they gave to me. I really wish that I lived closer. Thank you!
-
March 2023 by Brandon Oakley
Found my next car but just a bit too soon, just moved here and was checking to see that I can get me 2 year free maintenance covered here, which I can do, and decided to look at a few of their cars on the lot. Found an outlook that was used and instantly knew what I was getting in the future when it is time to either trade up or expand to a second car. Colby was great and informative and was able to answer any questions that I had. I will be back when it is time to get a new car.
-
March 2023 by linda curwick
My experience with Jenkins Subaru of Ocala was nothing short of fantastic. If you can say that I had fun shopping for a car all day so be it because I did Segourney Isaac Moake made me feel comfortable. Had all the patience in the world with me and if you know me that takes a lot. I was on a time frame which if you know about buying a car is not something that you can have but not only did they work with me on my short time frame but they superseded my expectations. They were helpful. Answered all my questions and I would highly recommend them to anyone looking for a car. They're not pushy. Long story short, one of the best experiences.
-
February 2023 by Philip Smith
I wish I could leave zero stars but I cannot. I absolutely love the Subaru vehicles. My first (and only until this point) was amazing but it hit a point where it didn't suit my needs so, I traded in my Crosstrek for an Outback at this dealership and it has been a month of regret. To anyone out there interested, the Subaru Outback Onyx Edition has been beyond my expectation. Just don't purchase it from this dealership. They send checks out which are tied to closed accounts for your payoff so the bank will reject it. When you contact them about it, you will be put on hold for a minimum of 15 minutes. When your call disconnects and you call back, you'll be transferred to someone else who doesn't know what's going on, so they'll put you on hold.... again... get disconnected... again. Call back ... again. PROMISE you that SOMEONE will call you back so you leave all of your contact information. You wait days. No one calls. So, you call back... And the cycle continues. If you have an issue, be angry from the jump and someone might tend to you. Anyways, their check didn't clear so now I'm paying two auto loans. So far, it has only been one month of that but, with this dealership, I feel it will continue. After three weeks, they send another check out which was $2,000 short of the amount of my trade-in value they quoted me when I bought the car. I was told by a lady in their finance department that they have 30 days to payoff any trade-in, which I understood since it was disclosed when I was buying the new car. We're on day 28 and still, nobody has any idea of what is going on.
