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January 2024 by Qmoney Stylinonya
This is my 2nd time I entered pals only to receive negative energy for some peculiar reason. lady at desk got an attitude when I wanted a quote .. so she calls the owner because she “doesn’t know” and he’s upset for the way she called him and immediately opens the convo with me sayin “first of all you’re very foolish ..” (he was explaining the warranty clauses) when I asked him to not call me foolish he tells me to leave … but he immediately regrets his actions and attempts to apologize outside. Clearly racist!
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January 2024 by Evamo
Quoted me 8 Grand to replace an engine that was totally fine after using a faulty compression tester. Took it to Advantage Automotive and got incredible service there instead.Advantage has good prices and my car is running fantastic to this day
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January 2024 by Toyann Gillarm-Scott
Upon moving to Florida 12 years ago, I was in need of a maintenance/repair shop for my vehicle, I called around to a few local places and ultimately decided to try Pal's and they've been taking care of my vehicles every since! They're warm and friendly, professional, knowledgeable and affordable. Best auto maintenance/repair in all of Ocala!
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January 2024 by corbin page
Just a had a issue with my car and stopped at pal's and because we were traveling they got us right in so we could be on our way. There work was very good and in a timely professional manor. We were grateful for their hospitality
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January 2024 by Susan Francik
Pals Ocala Auto Repair went above be and beyond for us. We were coming from Illinois to Florida and our water pump went out in bumper-to-bumper traffic on I75 near Ocala, Fl @ 3:30 pm. We made it to a Loves gas station. We then proceeded to call a Chevy dealer in town who told us that more than likely they would not be able to get it done the next day. We called Pals and spoke to Chuck, who told us they would take care of us and could probably fit us in the next day. He recommended a hotel to stay overnight that had restaurants that we could walk to. We also needed a tow truck and he gave us the name of a towing company. We proceeded to the hotel and Chuck had already called the hotel and informed them that we would be arriving. Chuck was very informative of what needed to be done to the vehicle and costs prior to. We also did not know if we were going to have to Uber it to pick up our vehicle. Chuck informed us that his wife will pick us up and take us to the shop to get our vehicle. During this stressful time they took our worries and made it so easy for us as we had no idea what was around in Ocala. Needless to say, our vehicle got fixed and we could have not felt more appreciative for all they did to help us. I would recommend Pals to anyone that needs service for their vehicles. I cannot say enough for their outstanding service and customer relations!!!
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January 2024 by Bev Hendry
Had to cancel my original appointment but they were able to fit me in the following day. Kept me updated with what was going on and were able to get my 11 year old Fiat 500 back on the road despite my worst fears. They even sent me a you tube video of them working on the car. Very pleasant company to deal with .
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December 2023 by Ron Hayden
They were very hospitable and made me feel at ease leaving my 69 Coronet in their capable hands. They were up front with the cost and telling me exactly what repairs were necessary to get my car running again.
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November 2023 by Gwendolyn Montgomery
This was my second time using Pals, I ‘m very impressed with the services. I love the customer service, I was informed to what work my vehicle needed by Chuck., he and his wife go out of their way to take care of their customers. I will always take my auto work to Pals.
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November 2023 by BrianL99
I recently had a problem with the convertible top on my Jaguar. I was totally prepared for it to be a major problem, as most things are with Jaguar.Luckily, I found Chuck and Pal's Auto Repair. What a great bunch of people! Not on did the provide the best service I've ever received from an independent auto shop, they were an absolute pleasure to deal with and reasonably priced.My Jaguar roof was no problem for Pals. They took it in on Friday and it was back in my driveway on Saturday. If you've ever owned a Jaguar, you know that was a near miracle.Whether you own a Jaguar, a Bentley or a Chevrolet, this should be your "go to shop" for any and all auto repairs in Central Florida. You won't regret it!Services: Auto battery replacement
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November 2023 by xlngolf
It’s reassuring that there are still honest family businesses left in a world of unscrupulous operators. Chuck and Shelly fixed it right the first time and then stood behind their work when an issue arose months later.Just a minor adjustment and no charge. Good people and Good Work.Service: Brakes
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October 2023 by justin white
Today I brought my Trailer there for a bearing issue. The guys looked at it and fixed my bearings in what was an amazing fast time for being a walk in. Every other shop around told me it would be a few days to get looked at and fixed. Super friendly and very professional staff . Great place to get your vehicle or trailer worked on!
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September 2023 by Lnv Scott Brown
I can definitely appreciate a shop like this! Chuck and the lady at the front desk (please forgive me for not remembering your name) are VERY nice and honest people. It's rare that you find this combination at an auto repair shop. My husband and I are not from Florida, but experienced an AC issue with our Jeep while in town. Because we would not be in town long enough to have our AC issue properly diagnosed and addressed, these two individuals were very helpful and instrumental with coming up with a resolution until we are able to make it back home. They made us feel like family in the short time we were there. They are both very knowledgeable when it comes down to how to handle vehicle repairs. I WISH that these two had a shop near us in Georgia because they would definitely get our business. I would DEFINITELY recommend Pal's Ocala Auto Repair to anyone in the Ocala and surrounding areas for your vehicle service needs. From one veteran family to another, thank you Chuck for your service!Service: Air conditioning
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August 2023 by Sofie Contreras
We were heading back to Texas when our Truck had unfortunately overheated. After multiple attempts calling different auto repair shops in the area that were closed or couldn’t help us - Pals Auto Repair DID THE JOB and got us back on the road! Chuck was wonderful and even recommended Carters Towing Truck to get our truck towed. Let me be honest with you- when I called Pals Auto Repair Shop “Chuck” provided me that peace of mind and assurance. Thanks Chuck!!! “US” Texans love hospitality and customer service- Chuck, his wife and their staff did an incredible job and provided just that! Chuck was so thorough at explaining our trucks diagnostics. Shoutout to Pals Auto Repair in Ocala, you guys are the BEST!!!!
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August 2023 by Marianne Franklin
New in town. Stranded outside of Starbucks down the road from Pals. Chuck came out personally, charged the battery enough to get us to the shop. I was in a hurry to make a doctor's appointment. He made our car a priority. Everything was done in under 30 minutes. He and his wife (front desk) were lovely and helpful. Great small town welcoming feel. Just what we needed. ?
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August 2023 by Mikes Must See Goldwing
I went in with a fuel problem expecting the worst $$$$ they diagnosed it quickly to improper fuel filters installed by Jiffy Lube whom I will never use again. They could have said my pump was bad or pretty much anything and I never would have known. I appreciate their honesty and caring. I’ll be using Pals for my truck care from now on.Services: General repairs & maintenance