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November 2023 by perry hendrick
Conrad, the maintenance guy at Otter Self Storage on Blitcton rd...what a stellar guy!! We decided that we didn't need our Storage unit any longer, at least for now, so we started moving some things out. Without even a second of hesitation Conrad asked if we needed anything. I did need a hand with a large table, and he was so very kind to assist. Then, without asking, he just started helping knowing that my wife and I are elderly. A unit owner next to us arrived, and said the same thin, that Conrad was a gem. That gentleman feels the same way we do, Otter Self Storage is very fortunate to have this young man! He is a valuable asset to this company. He told us that he loves coming up with ideas to save money while still giving customers an excellent experience at Otter. This kind of work ethic isn't seen much anywhere today. Thank you Conrad, you are so appreciated!!! We will be back soon, and will continue to tell our friends and neighbors about you and Otter..
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October 2023 by Flo Hendrick
This place has changed hands, and is now just what it advertises. I was apprehensive at first because of the reviews...but I decided to judge for myself and so far all is well and no issues.
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September 2023 by Florence H.
I would like to give kudos to Conrad the maintenance guy at Otter Self Storage! What an amazing guy! Conrad saw me struggling with an issue that concerned a large plastic container, and he was so kind to give unsolicited assistance. I like that the man saw me and asked if I needed help, rather than me searching for help. Conrad is so professional, kind, and caring. He even told me how to use the barcode which is something that I didn't know. I told him how pleased we were as the storage units and the property is immaculate, and contrary to what I read, this place is nothing like the reviews. I found our unit to be cool as it is an air-conditioned unit. Also contrary to what was shared the office is not abandoned, as that is where Conrad is stationed when he's not out working and riding around on the golf cart. I saw how hard Conrad worked to keep the place tidy, and everything was checked and in order. So, for all the negative comments, that have been written, please know that if you want a self-storage company that cares to give you what you need, and cares about what you think, give this place a try. Our world is so filled with fake news today, and people that you just can't trust. Well, I trust Conrad, and I trust this company Otter Self Storage for providing an excellent service, and product.
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August 2023 by James Turbeville
This place is TERRIBLE!!! We rented a climate controlled unit for almost a year while we moved and built our home. The air conditioning was out for over 2 weeks and we were not informed. It has been rainy every day. When we went to get something out it was moldy, and our family pictures are RUINED!!! Called them and supervisor was rude to my wife and refused to refund us. Dead roaches everywhere!!!!!! So Mike you need people skills and good business practices. We will not let this go! Mike the “supervisor “ is a rude terrible person and should be fired from this type of work. Parents, grandparents, children photos and other stuff that can not be replaced. PLEASE DO NOT USE OTTER SELF STORAGE!!! Legal action coming!!! So…. We were forced to buy the insurance from otter and we have a claim due to years of pictures and books got ruined and moldy from the ac being broken for more than 2 weeks. The insurance company said this isn’t covered . THE WHOLE PLACE IS A SCAM!! Please get all your stuff out of there !!
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June 2023 by Juan Nunez
Rent for about 4 months. Made multiple calls about my climate control unit ac not working in my building. Nothing was done for 3 months. I went to a more expensive location for at the fact that everything works as intended.Don't rent at this location because you do not get what you pay for and no one ever calls you back.
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April 2023 by Brenda Cunningham
Unscrupulous business practices. Do not use this storage company. Paid monthly bill only to be promptly locked out of the facility. Paid each month for seven months, speaking with a representative each time. Suddenly, they don't know me and want me to prove who I am, but have no one in the entire state of Florida to verify my identity. Will not allow access, despite being paid.Obviously, you have responded to the wrong customer who is likely experiencing a similar issue. Your rubber stamp reply is not at all addressing my concerns.
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April 2023 by Colleen Smith
My unit was broken into - I’m not sure when. They don’t have anyone on property at all so that’s ridiculous. Luckily, nothing was taken.. I couldn’t believe it
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March 2023 by Brenda C.
Stay away from this facility! Otter Storage very secretly purchased the facility I have used for years. In August 2022, I showed up to pay my bill, only to find the office abandoned, and a new sign. I did not like the fact that there was no notice, but I took down the number to call and made my payment.I continued to make a total of 7 payments, each time speaking with a live person. When I made my payment this March, 2023, I was immediately met with a text, advising me that my access to my unit was blocked, because suddenly, they don't know me.Never at any time was my identity in question the whole time they've been accepting my payments. I never signed an agreement, in fact it was 4 months before they called to inform me that they were now owners of the facility. Otter has no manned facilities, therefore, nowhere to confirm my identity.They "say" that this is their rule, but I never received any rules, and reading their terms online, I see no such statement that allows them to deny access to a customer who has paid their monthly rent.And by the way, they hijacked the previous owners glowing reviews, and are claiming them as their own.Edit: This is for the Ocala location. It is showing that I am in Sorrento, that is incorrect.
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December 2022 by Marlee Kay
Do not recommend Otter storage at all. The positive reviews on this page were earned by the PREVIOUS company (Pardee) .. NOT Otter storage .. Otter very recently bought the company. We needed a storage locker .. we were assigned one that had big slabs of granite left in it right by the front roll up door. Clearly, whoever opened the locker saw it but just left it. We can’t use all of the locker as a result .. but they charge full price. No one is on the property if you have questions. When you call them for help (the gate seems to malfunction a lot) they are in another state and could not possibly care less and are rude. Do NOT use this company. DO NOT RECOMMEND. ?Edited to add the below comment in reply to response from owner. Otter self storage .. one solution you offered was to move to another locker. We rented a forklift to move products into the locker. We were there at 0600EST and had a very limited amount of time with the rental equipment .. your phones were not open yet and no one is at the property. We are not paying to rent a forklift a 2nd time due to your incompetence… you refused to pay for the rental. Your next solution was for us to open the locker so you could remove the granite (and you admitted you had no way to move it) but we do not live in FL and will not be back to the state for months. You said you would not open the locker without us present. Then you said we should have called you when we saw the granite was in the locker RIGHT BY THE DOOR WHERE IT COULD NOT BE MISSED BY YOUR EMPLOYEE WHO OPENED THE LOCKER. If you would have been answering your phones at 0600EST in the morning we would have called but you are closed at that hour so that was not possible either. So please provide me what “solution” you offered me that was not going to cost me more $ in rental equipment or traveling back to FL? The granite was left in the locker due to the straight up fact that whoever opened the locker, your employee, was too lazy to move the granite … so now we are stuck with it. We have 5 lockers rented with you…. You don’t care about your customers you only care about getting paid. I wish I could give you less than one star but I have to give you one star to leave a comment. So the bottom line is THE GRANITE BEING LEFT IN THE LOCKER WAS NOT AN “OVERSIGHT” IT WAS NOT DEALT WITH BY YOUR EMPLOYEE. You can’t miss the two slabs sitting right by the door.
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November 2022 by Kim B.
Great company for all your moving and storage needs. They go out of their way to make your move easy. Staff is also very helpful.
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August 2022 by Helen White
Highly recommend for all your moving needs, including packing! Reasonable, professional, responsible...everything a family owned business should be. I'd double the 5 stars and give them 10!! Did I say friendly too?
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August 2022 by Laura H
I have used this company before and made the mistake of recommending them to my neighbor. Aside from changing the time they were going to show up on the day of and still managing to show up 3 hours late they couldn't have moved any slower and broke one of his items almost immediately. I'm so sorry I recommended them and never will again. I listened to them on the phone with my neighbor and not once did they apologize for any of the inconvenience or for being late or for the poor service. Just a big helping of attitude.
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August 2022 by Paul
On time, didn’t take too long and work was good n smooth! As I was laid up they were impressive. Would hire again.
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August 2022 by Robin Carey
Excellent service I would recommend them for anyone who is looking for a moving company to move them.
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July 2022 by Nefertiti Chantel
They were so quick and timely! 5 stars. Would definitely recommend!
