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February 2024 by Gabriella Shelton
Jose was extremely helpful, and I could not be more grateful. They were about to close, & my front and back brakes were both gone. Angel the mechanic had it all fixed up good as new by the next morning, incredible service here. I would recommend coming here with any car troubles!
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January 2024 by Rebecca Dorris
We took all 3 vehicles there for new tires alignments and oil changes. The service was great and they did a fantastic job and even took care of the car pulling to the right after the alignment.
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January 2024 by Robert Wright
Thank you Jose and Bennett for the quick tire swap!
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January 2024 by Christopher O'Connell
From my initial phone call to the moment I picked up my vehicle, I was pleasantly surprised and very happy with the Pep Boys team and the process of having my tires mounted and balanced. Very pleasant staff and constant communication throughout. Highly recommend and thank you for a positive experience!
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January 2024 by D H
Called in the morning to ask 2 questions. "Is the online price for 4 tires different?" and "Is my size tire in stock there or at a warehouse?". The guy tells me the price is the same and he can have the tires delivered by 1:00. So I asked if I should schedule an appointment because I can be there by 3:00 to 3:30, he says no appointment needed. I got there at 3:00 and he did have the tires there (which is the only reason for 2 stars not 1). Price was different by $110. After 20 minutes he came within $12 so I did purchase. Then he kind of works me in here and there, took 2.5 hours. They left an abundance of that white glue smeared all over my tires, looks terrible. I will not use this store again.
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January 2024 by Ralph Lubrant
Thank you for all your help and support in finding out what was wrong with my car ? ? that is why I keep coming back thank you Ralph M.
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January 2024 by Michelange Bertrand
I bought 4 tires a store in Orlando, in August. Only to discover that 2 bolts were missing. 1 from each front tires. This is really a safety issue which was not addressed by the store. Upon arrival to the Ocala store, I explained the situation to the service person, he acted as if it was not his problem and I needed to go back to the store who originally serviced the vehicle. (So much for safety consideration). I, intern informed him that Pep Boys performed the work and therefore, I expect them to correct the issue because the vehicle is driven by my daughter who is in college in Tallahassee. The service person did no legwork to contact the other store, he did not ask me for my information to verify the previous job. I had to be the one to find the store number and provide it to them. After the store was contacted, the service person says it will take 3 hours to get the job done. I dropped the vehicle off at 12:00pm, I came back at 4:30pm, yet the vehicle was not ready for pick up and no one called me. I waited around for the vehicle. It was not ready until 6:15pm. This type of treatment is unacceptable and very unprofessional. I have been doing business with Pep Boys for a while and I would have never imagined getting treated in such a manner. Although this may not be an overall reflection on the company, however, its representative on that day failed execute professionally.
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January 2024 by malgee
Had a great experience. Jose is very professional and makes you feel comfortable to conduct business with him! Highly recommended
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January 2024 by Cara Holtzinger
Typical of a commercial "garage"... they told me my tire couldn't be repaired and wanted to sell me two new tires for $381… I just got two new for the other end for $215 mounted and balanced so I knew this price was exuberant… Anyway I took their word on the can't be repaired part and knew I was going to go to Bill in Williston, Fl. The problem is, it was a bit of a drive and I wanted to make sure I had the money For new tires if it truly could not be fixed, so I went with some fix a flat rendering my tire Unable to be patched. Also the driving for a couple days ruined my tire, so it wasn't even safe to plug. They're just crooks at Pep Boys!!! I only went there because a police officer recommended this particular Pep Boys to me. I will never go back to Pep Boys again!!! thank you Bill's tires for Being willing to fix my tire, if I hadn't made my mistake of holding off. And thank you Bill's tires for selling my tires at $220 for two tires mounted in Balance
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January 2024 by Jeanette Velazquez
We are very happy with the service you done with our car
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January 2024 by suga pwum
Would of been a 5 star but couldn't get a straight answer for how long it would take . I had a appt and it took 3 hours
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January 2024 by Cliff Stafford
I have a tire that needed to be replaced, hole in sidewall. Pep Boys got me in and out quickly with great customer service!
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January 2024 by Rob McKevitt
Another great experience from the College road Pep Boys. I have never had a bad one yet. Professional, friendly staff, top notch service, and reasonable pricing. Jose always takes care of my issues.
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January 2024 by Jordan Collins
Craig was helpful and kind, great experience!
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January 2024 by Terry Moody
I'm a 72 year old female, who knows nothing about vehicle maintenance. Pep Boys at 2035 SW College Rd, Ocala. Exceptional customer service from 1st phone call, to dropping off vehicle, free inspection, frequent feedback, detailed explanation, reasonable quote, timely service, and offered payment options. José was wonderful.